Dewx AI Customer Health Scoring — Know Which Customers Are Thriving
Dewx combines usage, NPS, support, and engagement signals into one AI health score per customer — so CS teams know exactly who needs attention and when. Starting at $49/mo.
Know Which Customers Are Healthy.
Before It's Too Late to Act.
AI combines every signal into one health score per customer — so your CS team spends time where it actually matters.
Start For $49/moSound familiar?
The CS intuition problem
CS team has 80 accounts → spends time on whoever shouts loudest
Quiet account churns → nobody realised they'd gone dark 60 days ago
Vocal customer demanding attention → actually at zero churn risk
New CS manager joins → no way to understand account portfolio health
Without objective health scores, CS is reactive and inefficient. High-risk accounts get missed while low-risk accounts get over-served.
Objective, data-driven customer success
Dewx gives every CS team member a clear, data-backed view of every account's health — updated daily.
AI Health Score Engine
Combine usage, NPS, support, and engagement signals into one health score per customer
Health Dashboard
See every customer's health score, trend, and key risk factors in one view
Automated Health Alerts
Get notified when a customer's health drops below a threshold automatically
Segment-Based Playbooks
Trigger different CS playbooks based on health score band automatically
Portfolio Health View
See every account ranked by health score — green, amber, red — with trend direction showing if health is improving or declining.
Signal Breakdown
For each account, see exactly which signals are driving the health score — usage, NPS, support volume, payment status.
Health Cohort Analysis
Track health scores by segment — customer tier, product, region, and tenure — to identify systemic patterns.
Popular integrations for customer success teams
Get health alerts where your CS team works.
Frequently Asked Questions
What signals does Dewx use to calculate customer health scores?
Dewx combines multiple data signals into each health score — product usage frequency and depth, feature adoption rate, NPS score and trend, support ticket volume and sentiment, payment history, and engagement with your team. You can configure the weight of each signal based on what matters most in your business.
How does a health score help CS teams prioritise?
With health scores, CS teams know exactly who needs attention and who doesn't. High health accounts don't need weekly check-ins. Low health accounts get prioritised for immediate intervention. This makes CS teams 3-5x more efficient at preventing churn.
How often are health scores updated?
Dewx updates health scores daily. Significant changes — a large drop in usage, a low NPS response, or a surge in support tickets — trigger immediate alerts rather than waiting for the daily update.
Can I customise what makes a customer "healthy" for my business?
Yes. Dewx lets you configure the signals and weights that make up the health score. A SaaS product might weight daily active users heavily. A services business might weight project completion rates and invoice payment speed. Your health score reflects your specific business model.
Related customer use cases
More ways Dewx helps you retain and grow every customer
Ready to know which customers need your attention?
AI health scores that make every CS decision data-driven and proactive. Starting at $49/mo.
Start For $49/mo