DewX Shopify Integration
Connect your Shopify store to Dewx and manage ecommerce operations alongside all customer communications. Real-time order sync, customer sync, product catalog access, inventory alerts, abandoned cart follow-up, and revenue reporting — all inside Dewx alongside your CRM, inbox, and support hub.
Your Shopify Store,
Inside Dewx.
Connect Shopify to Dewx and manage orders, customers, and conversations from one place. Let Dew handle ecommerce support while you focus on growth.
Sync Type: Real-time via webhooks
Instant (Shopify webhook events)
Data that syncs:
Quick Setup
Connect Your Store
In Dewx Integrations, select Shopify and enter your Shopify store URL to begin the OAuth authorization flow.
Authorize Dewx
You will be redirected to your Shopify admin to approve the Dewx app permissions.
Configure Sync Settings
Choose which data to sync, set up contact matching rules, and configure abandoned cart alert thresholds.
Go Live
Your Shopify store data starts syncing immediately. Existing customers and orders are imported in the background.
Sound Familiar?
Your Shopify store and your customer communications live in completely separate worlds.
Support agents have to tab between Shopify admin and your CRM to answer order questions
Abandoned carts go unrecovered because there is no automated follow-up in place
You have no idea which customers are most valuable because revenue data is siloed in Shopify
Everything You Need for Shopify + Dewx
Full Shopify integration with real-time sync, automation, and AI-powered support.
Order Sync
Every Shopify order syncs into Dewx in real time — new orders, fulfillments, refunds, and cancellations.
Customer Sync
Shopify customers become Dewx contacts automatically, with full purchase history, tags, and segments.
Product Catalog
Browse your full Shopify product catalog inside Dewx when managing orders and customer conversations.
Inventory Tracking
Get alerts when product inventory drops below thresholds and view stock levels alongside customer requests.
Abandoned Cart Alerts
Trigger automated follow-up messages when customers abandon their cart — via WhatsApp, email, or SMS.
Revenue Reporting
See Shopify revenue, order volume, and customer LTV directly in Dewx dashboards alongside your CRM metrics.
Full Order Context
In Every Conversation
When a customer messages you, see their entire Shopify order history right beside the conversation. No more switching between apps to answer "where is my order?"
- Order status and tracking info visible in the inbox
- Customer LTV and purchase count on contact profile
- One-click refund and fulfillment triggers from Dewx
- Automated abandoned cart messages via WhatsApp or email
Order #4821
Fulfilled2x Organic Cotton T-Shirt (L)
Total: $89.99 · Tracking: 1Z999AA1
Sarah Johnson
3 orders · $247.50 LTV
Popular Use Cases
See how ecommerce teams use Shopify + Dewx to drive better customer experiences.
Ecommerce Support
Handle order status questions, returns, and product inquiries with full Shopify order context visible inside every Dewx conversation.
Order Management
View, track, and update Shopify orders without leaving Dewx. Trigger fulfillment, process refunds, and update customers automatically.
Customer Engagement
Segment Shopify customers by purchase history and send targeted campaigns via WhatsApp, email, or SMS directly from Dewx.
Shopify across Dewx
Shopify data powers multiple hubs inside Dewx — not just ecommerce support.
Stripe Integration
Combine Shopify order data with Stripe payment events for complete revenue visibility in Dewx.
WordPress Integration
Running WooCommerce on WordPress? Connect both to Dewx for unified ecommerce and content management.
CX Hub (Support)
Shopify order context appears directly in CX Hub tickets so your support team always has the full picture.
Shopify Integration FAQ
How do I connect my Shopify store to Dewx?
In Dewx Portal > Integrations, select Shopify and click Connect. Enter your Shopify store URL and you will be redirected to your Shopify admin to authorize the Dewx app. Once approved, data starts syncing immediately. The process takes under 3 minutes.
How does Shopify order sync work in Dewx?
Dewx receives real-time webhook events from Shopify whenever an order is created, updated, fulfilled, refunded, or cancelled. Orders appear in Dewx linked to the matching customer contact, so your support and sales teams always have full order context in every conversation.
Does Dewx sync Shopify customer data into contacts?
Yes. Every Shopify customer is automatically created or matched to an existing Dewx contact. Customer names, emails, phone numbers, addresses, and tags sync from Shopify. Dewx also tracks total order count and lifetime value for each contact.
Can I connect multiple Shopify stores to one Dewx account?
Yes, Dewx supports multiple Shopify store connections on Pro and Enterprise plans. Each store's orders, customers, and products are clearly labeled by store in your Dewx contacts and inbox.
Can Dew AI help me manage my Shopify store from Dewx?
Absolutely! Ask Dew things like "What orders are pending fulfillment today?" or "Show me all customers who spent over $500 this month" or "Send a WhatsApp message to everyone who abandoned their cart in the last 24 hours." Dew has full access to your Shopify data through the integration.
Other ecommerce integrations
Shopify for your industry
Let Dew Run Your Ecommerce Support
"Hey Dew, send a WhatsApp message to every customer with an unfulfilled order older than 3 days."
Dew checks Shopify, finds the orders, and sends the messages.