Dewx vs FullStory:
Insights That Drive Engagement
FullStory replays user sessions. Dewx gives you sessions and lets you engage - with unified inbox, CRM, AI assistant, and operations in one platform.
Why SMBs Choose Dewx Over FullStory
FullStory is a digital experience tool. Dewx is your entire business command center.
Insights + Communication
Understand user behavior and engage them from the same platform.
CRM Built Right In
Connect session insights directly to customer records and deals.
AI That Executes
Dew AI acts on insights - drafts replies, creates tasks, updates records.
Affordable for SMBs
One subscription for everything instead of enterprise pricing.
Feature-by-Feature Comparison
See exactly what you get with Dewx vs FullStory.
| Feature | Dewx | FullStory |
|---|---|---|
| Session Replay Watch real user sessions to identify issues | ||
| Product Analytics Track user behavior and product usage patterns | ||
| Unified Inbox (All Channels) WhatsApp, LinkedIn, Gmail, Instagram, Outlook in one inbox | ||
| CRM (Contact & Deal Management) Full CRM with pipelines and contact management | ||
| AI Assistant (Natural Language) Tell AI what to do in plain English | ||
| Error Tracking Detect and diagnose errors in real time | ||
| Heatmaps Visualize where users click and scroll | ||
| Invoicing & Payments Create and send invoices to clients | ||
| Project Management Track client projects and tasks | ||
| Automation & Workflows Automate repetitive business processes | ||
| Multi-Channel Communication Email, chat, phone, social, messaging apps | ||
| Frustration Signals Detect rage clicks, dead clicks, and error clicks |
Pricing Comparison
FullStory's enterprise pricing vs Dewx's simple subscription.
| What You Need | Dewx | FullStory |
|---|---|---|
| Base Plan | Free tier available | Free (1,000 sessions/mo) |
| Per-Seat Pricing | Flat subscription | Custom enterprise pricing |
| CRM Included | Yes, built-in | No |
| Unified Inbox | Included | Not available |
| AI Features | Included | AI-powered search (paid) |
| Full Feature Access | One subscription | Enterprise plan required |
Which One is Right for You?
Choose Dewx If...
- You need analytics plus CRM and communication
- You want to act on user insights immediately
- You communicate on WhatsApp, LinkedIn, and email
- You want AI that executes tasks from insights
- Enterprise DXI pricing is too expensive
- You need invoicing and project management too
Choose FullStory If...
- You only need digital experience intelligence
- Pixel-perfect session replay is critical
- Frustration signal detection is a priority
- You need advanced error tracking with context
- You have a dedicated UX/product team
- You already have separate CRM and inbox tools
Why Teams Switch from FullStory to Dewx
The most common reasons businesses move from FullStory to Dewx.
Session replays without customer engagement
FullStory shows user frustration but you need separate tools to respond. Dewx lets you see issues and reach out to affected customers instantly.
Enterprise pricing was unsustainable
FullStory costs scale rapidly with sessions. Dewx provides flat pricing for analytics plus CRM, inbox, and operations.
Needed CRM alongside experience data
FullStory tracks sessions but does not manage customer relationships. Dewx combines analytics with a full CRM and deal management.
Too many separate tools for one business
Using FullStory for analytics, another tool for CRM, another for email - it all adds up. Dewx combines everything in one platform.
Wanted AI to act on insights automatically
FullStory surfaces issues but requires manual follow-up. Dewx AI assistant can create tasks, draft responses, and update records automatically.
Why Teams Switch from FullStory
Common reasons businesses move from FullStory to Dewx.
Too many tools
Teams get tired of juggling 8-12 separate tools. Dewx replaces them all with one platform.
Costs keep growing
Per-user pricing, add-on fees, and integration costs add up fast. Dewx is one flat subscription.
Wasted time on integrations
Connecting tools with Zapier, fixing broken syncs, and copying data manually. Dewx is natively integrated.
AI that actually acts
Most tools offer AI suggestions. Dew executes tasks — sends messages, updates CRM, creates invoices.
Need to scale without complexity
Growing businesses need more capability, not more tools. Dewx scales with one system to learn.
Dewx vs FullStory FAQ
Is Dewx a good alternative to FullStory?
If you need digital experience insights plus business tools in one platform, yes. FullStory specializes in session replay and digital experience intelligence, but Dewx gives you analytics alongside a unified inbox, CRM, AI assistant, and operations tools. If you only need deep session replay, FullStory is stronger. If you want one platform for insights and engagement, Dewx is the better fit.
Can I migrate from FullStory to Dewx?
Yes! You can set up Dewx analytics tracking in place of FullStory. The transition is straightforward and our team can assist with the migration process.
What does Dewx have that FullStory doesn't?
Dewx offers a unified inbox across 9+ channels (WhatsApp, LinkedIn, Gmail, Instagram, Outlook), a full CRM with deal pipelines, an AI assistant that executes tasks, and operations tools like invoicing and project management. FullStory focuses on digital experience analytics only.
What does FullStory have that Dewx doesn't?
FullStory has more advanced digital experience features like pixel-perfect session replay, frustration signal detection (rage clicks, dead clicks), detailed heatmaps, and error tracking with session context. If deep digital experience intelligence is your primary need, FullStory has more depth.
How does Dewx pricing compare to FullStory?
FullStory uses custom enterprise pricing that can be very expensive for SMBs, especially at scale. Dewx includes analytics along with CRM, inbox, AI, and operations tools in one affordable subscription without per-session pricing.
Explore Dewx Features
See how each Dewx feature compares to what you'd need alongside FullStory.
Portal (Unified Inbox)
All channels in one inbox - respond to frustrated users fast.
GTM Hub (CRM)
Connect session data to customer records and deals.
Dew AI Assistant
AI that turns session insights into executed tasks.
Integrations
WhatsApp, LinkedIn, Gmail and 9+ channels included.
Compare Dewx to other analytics tools:
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