Dewx vs Kayako:
More Than a Help Desk
Kayako handles support tickets and live chat. Dewx handles your entire business — unified inbox, CRM, AI assistant, and operations in one platform.
Why SMBs Choose Dewx Over Kayako
Kayako is a helpdesk. Dewx is your entire business command center.
Unified Inbox, Not Just Tickets
WhatsApp, LinkedIn, Gmail, Instagram, Outlook — all conversations in one place, not just support tickets.
CRM Built Right In
Full contact and deal management included. No need to stitch together a separate CRM tool.
AI That Executes
Dew does the work for you. "Draft a reply to this complaint" — done in seconds.
No Per-Agent Pricing
Flat subscription instead of $30-60 per agent per month that scales against you.
Feature-by-Feature Comparison
See exactly what you get with Dewx vs Kayako.
| Feature | Dewx | Kayako |
|---|---|---|
| Unified Inbox (9+ Channels) WhatsApp, LinkedIn, Gmail, Instagram, Outlook in one inbox | ||
| Live Chat Real-time chat with website visitors | ||
| Ticketing System Track and resolve customer issues systematically | ||
| Built-in CRM Full CRM with pipelines and contact management | ||
| AI Assistant (Natural Language) Tell AI what to do in plain English — it executes | ||
| WhatsApp Integration Native WhatsApp Business messaging | ||
| LinkedIn Integration Send and receive LinkedIn messages from inbox | ||
| Knowledge Base Self-service articles and help documentation | ||
| Automation & Workflows Automate repetitive support and sales tasks | ||
| Project Management Track client projects and internal tasks | ||
| Invoicing & Payments Create and send invoices directly from the platform | ||
| Contact Management Unified customer records with history | ||
| Multi-Channel Support Email, chat, social, and messaging apps | ||
| Email Marketing Send campaigns and sequences to contacts | ||
| Reporting & Analytics Performance dashboards and support metrics | ||
| Chatbot Builder Build automated chat workflows without code |
Pricing Comparison
Kayako's per-agent pricing adds up fast. Dewx keeps it simple and all-inclusive.
| What You Need | Dewx | Kayako |
|---|---|---|
| Starting Price | Free tier available | ~$30/agent/mo |
| Per-Agent Pricing | Flat subscription | $30-60/agent/mo |
| CRM Included | Yes, built-in | No |
| WhatsApp Messaging | Included | Not available |
| AI Features | Included | Not available |
| Invoicing & Ops | Included | Not available |
Which One is Right for You?
Choose Dewx If...
- You need more than just a helpdesk
- You want CRM and support in one tool
- You communicate on WhatsApp and LinkedIn
- You want AI that executes tasks for you
- Per-agent pricing doesn't work for your budget
- You need invoicing and project management too
Choose Kayako If...
- You only need helpdesk and live chat
- You have a large dedicated support team
- You need advanced SLA management workflows
- Deep ticket routing is your primary need
- You don't need CRM or business operations tools
- You're already deeply embedded in the Kayako ecosystem
Why Teams Switch from Kayako
Common reasons businesses move from Kayako to Dewx.
Too many tools
Teams get tired of juggling 8-12 separate tools. Dewx replaces them all with one platform.
Costs keep growing
Per-user pricing, add-on fees, and integration costs add up fast. Dewx is one flat subscription.
Wasted time on integrations
Connecting tools with Zapier, fixing broken syncs, and copying data manually. Dewx is natively integrated.
AI that actually acts
Most tools offer AI suggestions. Dew executes tasks — sends messages, updates CRM, creates invoices.
Need to scale without complexity
Growing businesses need more capability, not more tools. Dewx scales with one system to learn.
Dewx vs Kayako FAQ
Is Dewx a good alternative to Kayako?
Yes, especially for SMBs that need more than a helpdesk. Kayako focuses on multi-channel support and live chat, but Dewx gives you all of that plus a unified inbox across 9+ channels, a built-in CRM, AI assistant, and operations tools. If you need a complete business platform instead of just a helpdesk, Dewx is the better choice.
What does Dewx have that Kayako doesn't?
Dewx includes a full CRM with deal pipelines, native WhatsApp and LinkedIn integration, an AI assistant (Dew) that executes tasks in plain English, invoicing and payment tools, project management, and email marketing. Kayako focuses on helpdesk and live chat, so these business-wide capabilities are absent.
How does pricing compare between Dewx and Kayako?
Kayako charges $30-60 per agent per month, which adds up quickly as your team grows. Dewx offers flat subscription pricing that includes CRM, AI, unified inbox, and operations tools — making it significantly more cost-effective for small and mid-sized teams that need more than just a helpdesk.
Can I migrate from Kayako to Dewx?
Yes. You can export your contacts and ticket history from Kayako and import them into Dewx. The process is straightforward and most businesses complete migration within 30 minutes. Dewx's onboarding team is available to assist if needed.
What does Kayako do better than Dewx?
Kayako has more mature helpdesk-specific features like advanced SLA management and deep ticket routing configurations suitable for larger support centers. If you run a dedicated support center that needs granular ticket management and you have no need for CRM or operations tools, Kayako may fit that narrow use case.
Explore Dewx Features
See how each Dewx feature goes beyond what Kayako offers.
Portal (Unified Inbox)
All 9+ channels in one inbox — way beyond Kayako's support channels.
GTM Hub (CRM)
Built-in CRM with pipelines — no separate tool required.
Dew AI Assistant
AI that executes tasks, not just suggests canned responses.
Integrations
WhatsApp, LinkedIn, Gmail, and 9+ channels included natively.
Compare Dewx to other tools:
Ready for More Than a Help Desk?
Stop paying per agent for helpdesk-only software. Get unified inbox, CRM, AI, and operations in one platform. Start free today.