Deliver Equipment Faster.
Chase Authorizations Less.
Insurance authorizations, delivery scheduling, and patient communication — all from one platform. AI-powered order tracking, reorder reminders, and authorization follow-up.
The DME supplier's daily operational battle
Sound familiar?
📞 Patient calling 5th time — authorization still pending at UnitedHealth...
🚚 Delivery driver and warehouse showing different order statuses...
📋 CPAP compliance report never sent — patient lost supplemental coverage...
💊 Patient needs supplies reorder — nobody reached out in 90 days...
⏰ Claim denied — physician CMN never received before delivery...
📦 Returned walker still listed as active in the system 3 months later...
Every authorization delay is revenue waiting and a patient without care.
How Dewx works for medical equipment suppliers
One platform for authorization tracking, delivery coordination, and patient communication.
1. Track Every Order
Physician orders, insurance authorizations, and patient inquiries all flow into one system. Dew AI tracks each order through every stage and alerts when action is needed.
- Order status automation
- Authorization follow-up
- Physician CMN tracking
2. Schedule & Deliver
Route-optimized delivery scheduling with patient notification at every stage — confirmed, dispatched, en route, and delivered.
3. Reorder & Retain
Automated reorder programs drive recurring supply revenue. Dew AI reaches out at insurance-compliant intervals to convert eligible patients into repeat customers.
Dewx reorder automation:
"43 CPAP patients are eligible for supply reorder this month under Medicare guidelines. Estimated revenue: $8,600. Want me to send reorder offers now?"
Everything you need to run your DME business
Purpose-built tools for medical equipment suppliers, intake coordinators, and delivery managers.
Portal
All patient, physician, and insurance messages in one inbox — WhatsApp, email, and phone
GTM Hub
Track every order from physician prescription to delivered and paid
OPS Hub
Delivery scheduling, authorization tracking, and insurance billing coordination
Dew AI
AI sends delivery ETAs, reorder reminders, and follows up on pending authorizations
Built for every DME product category
Respiratory & Sleep
Manage CPAP, BiPAP, oxygen concentrators, and respiratory supply reorders with compliance tracking and automated resupply.
- • CPAP compliance reporting
- • 90-day resupply automation
- • Oxygen delivery scheduling
Mobility & Rehab
Coordinate wheelchair fittings, walker deliveries, and complex rehab technology authorizations with physician and therapist documentation.
- • Complex rehab authorization
- • Fitting appointment scheduling
- • Repair and maintenance tracking
Wound Care & Diabetic Supplies
Manage diabetic supply reorders, wound care deliveries, and monthly recurring shipments with automated insurance billing cycles.
- • Monthly recurring shipments
- • Diabetic supply reorders
- • Wound care delivery coordination
Connect your communication channels
Meet patients, physicians, and payers where they are.
Dewx vs Brightree / NikoHealth
| Feature | Dewx | Brightree / NikoHealth |
|---|---|---|
| Order & Delivery Management | ✓ | ✓ |
| Unified Inbox (WhatsApp + Email) | ✓ | ✗ |
| AI Reorder Automation | ✓ | ✗ |
| Authorization Follow-Up AI | ✓ | Limited |
| Patient Status Notifications | ✓ | SMS only |
| Insurance Billing Integration | ✓ | ✓ |
| Multi-Channel Communication | ✓ | ✗ |
| Affordable for Small Suppliers | ✓ | ✗ |
Medical Equipment Supplier FAQ
How does Dewx help DME suppliers manage insurance authorizations?
Dewx tracks every authorization request from submission through approval or denial. Dew AI follows up automatically with payers when authorizations are pending beyond expected timelines, and notifies your team when clinical documentation from physicians is still outstanding. Fewer delays, faster deliveries, and less staff time on the phone with insurance companies.
Can Dewx automate patient order status communication?
Yes. Patients automatically receive WhatsApp or SMS updates when their order is placed, when authorization is obtained, when it's dispatched for delivery, and when the driver is on the way. This eliminates the flood of "where is my equipment?" calls and frees your staff for higher-value work.
How does Dewx handle CPAP and consumable supply reorders?
Configure reorder schedules for each patient's supplies — CPAP masks, tubing, humidifier chambers, oxygen supplies, and more. Dew AI sends personalized reorder reminders at the right intervals based on insurance coverage rules and patient compliance. This turns one-time deliveries into recurring revenue.
Can Dewx coordinate equipment pickup and returns?
Absolutely. When patients are discharged or no longer need equipment, Dewx schedules pickup coordination automatically. Drivers receive consolidated pickup routes, patients receive pickup windows, and your inventory system is updated when items are returned and inspected.
Is Dewx suitable for DME companies with multiple product lines?
Yes. Dewx handles respiratory equipment, mobility aids, wound care, diabetic supplies, and more within the same platform. Each product line can have its own authorization workflow, reorder schedule, and delivery routing. Whether you have 50 patients or 5,000, Dewx scales with your operation.
See what agencies Dew replaces
Explore how Dewx replaces specific agency types
Ready to deliver faster and chase less?
Join DME suppliers who've eliminated authorization delays and turned supply reorders into recurring revenue.