Stop Chasing Approvals.
Start Printing Profits.
Order management, proof approvals, production tracking, and invoicing - all in one platform. AI-powered print shop management that keeps your presses running and customers coming back.
The print shop admin chaos is real
A typical print shop owner's day
7:30 AM - Checking email for overnight file uploads and order requests...
9:00 AM - Calling three customers about proof approvals sitting unanswered for days...
10:30 AM - Updating the whiteboard production queue and shuffling rush jobs...
1:00 PM - Hunting through emails to find the specs for a reprint that came back wrong...
3:00 PM - Chasing overdue invoices from two corporate accounts and a church order...
5:00 PM - Walk-in customer needs 500 flyers by tomorrow - buried under existing jobs...
All day firefighting. Zero time to grow the business.
How Dewx transforms your print shop
One platform. Every order. AI-powered.
1. Unified Order Inbox
All orders from email, phone, walk-ins, and your website in one queue. Never lose a job request or miss a file attachment again.
- Email & web form orders
- Phone logs & walk-in tickets
- Customer profiles & order history
2. Track & Produce
Move jobs through production stages, manage proof approvals, and schedule deadlines. Your team sees exactly what needs to happen next.
3. AI-Powered Operations
Dew AI sends proof reminders, notifies customers of completed orders, and re-engages past clients with reorder campaigns.
You say:
"Notify all customers with completed orders that their prints are ready for pickup"
Dew creates:
"Hi Sarah! Your 500 tri-fold brochures are printed, cut, and ready to go. We're open until 6 PM today and 9-5 on Saturday. Need us to ship them instead? Just reply and we'll get a quote over to you."
Everything you need to run a print shop
Purpose-built tools for print shop owners who want to grow revenue, not fight paperwork.
Portal
Unified customer communication - email, phone logs, walk-in notes, and web orders in one inbox
GTM Hub
Customer pipeline from first inquiry to loyal repeat client with reorder tracking
OPS Hub
Order management, production scheduling, proof approval workflows, and invoicing in one place
Dew AI
Automated proof reminders, order status updates, and personalized reorder campaigns for past customers
Built for every type of print business
Commercial Printing
Handle high-volume offset and digital runs, manage complex job specifications, and coordinate multi-stage production from prepress to finishing.
- • Multi-stage production tracking
- • Prepress file management & preflight
- • Volume pricing & corporate accounts
Custom Merchandise
Manage DTG printing, sublimation, embroidery, and promotional product orders. Track artwork approvals and coordinate with suppliers for blank goods.
- • Artwork approval workflows
- • Supplier coordination & inventory
- • Custom product configuration tracking
Copy & Design Centers
Quick-turn document printing, binding, and design services. Handle walk-in rush jobs alongside scheduled work with real-time queue management.
- • Walk-in queue management
- • Quick-turn job prioritization
- • Design service time tracking
Connect your print shop channels
Bring all customer communication and orders into one place.
Dewx vs PrintSmith / Generic POS
| Feature | Dewx | PrintSmith / POS |
|---|---|---|
| Multi-Channel Order Intake | ✓ | ✗ |
| Unified Inbox (Email + WhatsApp + Phone) | ✓ | ✗ |
| Proof Approval Workflows | ✓ | Limited |
| AI-Powered Customer Communication | ✓ | ✗ |
| Production Stage Tracking | ✓ | ✓ |
| Customer CRM & Order History | ✓ | Limited |
| Automated Reorder Campaigns | ✓ | ✗ |
| All-in-One Platform | ✓ | ✗ |
Printing Shop FAQ
How does Dewx handle print order intake from multiple channels?
Dewx Portal unifies all your order channels into one inbox. Whether a customer emails a file for printing, calls in a rush job, walks in with a USB drive, or submits through your website - every order lands in the same queue. Each order gets a job ticket with customer details, file attachments, specifications, and deadline. No more hunting through emails to find that business card reprint request.
Can Dewx manage proof approval workflows?
Yes! Dewx OPS Hub includes a built-in proof approval workflow. Upload a proof, send it to the customer via their preferred channel (email, WhatsApp, or SMS), and track the approval status. If a customer does not respond within your set timeframe, Dew AI sends automatic follow-up reminders. Once approved, the job automatically moves to the production queue.
How does the AI help with customer communication?
Dew AI handles the repetitive communication that eats your day. It sends automatic order confirmations when a job is received, proof approval reminders when customers are slow to respond, production status updates when jobs move through stages, and pickup or shipping notifications when orders are complete. You can also ask Dew to reach out to past customers with reorder campaigns based on their order history.
Can I track production status for each job?
Absolutely. Dewx replaces your whiteboard with a digital production board. Each job moves through customizable stages like File Prep, Proofing, In Production, Finishing, and Ready for Pickup. Your team updates status with one click, and customers can be automatically notified at each stage. You get real-time visibility into your production queue, bottlenecks, and capacity.
Is Dewx suitable for different types of print businesses?
Yes! Whether you run a commercial print shop handling large format and offset runs, a custom merchandise shop doing DTG and sublimation, or a copy center focused on documents and quick-turn jobs, Dewx adapts to your workflow. The platform handles different job types, pricing structures, production processes, and customer communication needs for any print business.
See what agencies Dew replaces
Explore how Dewx replaces specific agency types
Ready to streamline your print shop?
Join print shops who've cut approval cycles in half and grown repeat business with Dewx.