DewX Twilio Integration
Connect Twilio to DewX and manage all your SMS and voice communications from one unified command center. Send SMS campaigns, handle voice calls, set up IVR menus, route calls, and sync recordings to your CRM. DewX brings Twilio alongside WhatsApp, Slack, Gmail, and all your other channels in a single view.
Twilio SMS & Voice,
Inside Your Command Center.
Connect Twilio to Dewx and manage all your SMS campaigns, voice calls, and call routing from one unified inbox. Let Dew handle the routine communication.
Sync Type: Real-time
Instant via Twilio webhooks
Data that syncs:
Quick Setup
Connect Twilio Account
Enter your Twilio Account SID and Auth Token in Dewx integration settings.
Import Phone Numbers
Your Twilio phone numbers sync automatically into Dewx for assignment.
Configure Webhooks
Dewx auto-configures Twilio webhooks for real-time SMS and call events.
Assign & Route
Assign numbers to team members and set up call routing rules in Dewx.
Sound Familiar?
Twilio is powerful infrastructure, but connecting it to your business workflows and CRM takes serious development effort.
Building custom SMS and call workflows every time requires developer time
Call recordings and SMS logs exist in Twilio but never make it into your CRM
No visibility into which team member handled which customer call or message
Everything You Need for Twilio
Full Twilio SMS and Voice integration with no-code configuration for business teams.
SMS Messaging
Send and receive SMS messages via Twilio directly from any Dewx contact record or unified inbox.
Voice Calls
Make and receive voice calls through Twilio phone numbers directly inside Dewx Portal.
Phone Numbers
Manage your Twilio phone numbers and assign them to team members or campaigns in Dewx.
Call Routing
Route incoming calls to the right team member based on contact ownership, availability, and skills.
IVR Menus
Build interactive voice response menus with Dew AI to handle inbound calls automatically.
Call Recording
Record calls and sync transcripts to CRM records automatically for compliance and coaching.
Twilio SMS & Calls,
Right in Your CRM
Every Twilio SMS and call is automatically linked to the right contact in Dewx. Your team always has the full communication history at their fingertips.
- Full SMS and call history on every contact record
- Call recordings linked with AI transcripts
- Team assignment and call queue management
- Opt-in/opt-out compliance tracked automatically
+1 (555) 890-1234
Just now
Hi, I got your appointment reminder. I need to reschedule — can we move it to Friday instead?
Of course! I've rescheduled your appointment to Friday at 3pm. You'll get a confirmation shortly.
Popular Use Cases
See how businesses use the Twilio integration with Dewx.
SMS Campaigns
Run targeted SMS campaigns from Dewx using Twilio. Segment contacts, personalize messages, schedule sends, and track delivery and reply rates.
Call Center
Build a complete inbound and outbound call center on top of Twilio and Dewx. Route calls, record conversations, and sync every interaction to your CRM.
Appointment Reminders
Send automated SMS and voice appointment reminders via Twilio. Reduce no-shows with personalized, timed reminders synced to your calendar.
Twilio across Dewx
Twilio powers multiple hubs inside Dewx — SMS, voice, and more.
SMS Integration
Pair Twilio with our native SMS integration for complete two-way text messaging in Dewx.
WhatsApp Integration
Combine Twilio SMS with WhatsApp messaging for complete mobile communication coverage.
CX Hub (Support)
Route Twilio calls and SMS into CX Hub tickets with full context, SLA tracking, and team assignment.
Twilio Integration FAQ
How do I connect Twilio to Dewx?
In Dewx Portal, click "Add Integration" and select Twilio. Enter your Twilio Account SID and Auth Token. Dewx imports your phone numbers and configures webhooks automatically. The process takes under 3 minutes.
Can I send SMS from Dewx using Twilio?
Yes. From any contact record or the unified inbox, you can send SMS messages via your Twilio numbers. You can also set up bulk SMS campaigns to segmented contact lists directly from Dewx.
Does Dewx support Twilio voice calls?
Yes. Dewx integrates with Twilio Voice for both inbound and outbound calls. Make calls directly from contact records, route incoming calls to the right agent, and record conversations for compliance.
Can Dew AI handle inbound Twilio calls?
Yes. You can configure IVR menus with Dew AI to handle common inbound call scenarios automatically — routing callers to the right team, answering FAQs, or collecting information before transferring to a human.
Are call recordings synced to CRM records in Dewx?
Yes. Twilio call recordings are automatically synced and linked to the relevant contact record in Dewx. You can play recordings, read AI-generated transcripts, and add notes directly from the contact timeline.
Other messaging channels in Dewx
Twilio for your industry
Let Dew Handle Your Twilio Communications
"Hey Dew, send appointment reminders via SMS to all of tomorrow's confirmed bookings."
That's all it takes. Dew handles the rest.