Granite Construction Reduces RFI Delays by 25%
How a 50-employee heavy civil contractor replaced enterprise project and accounting platforms with one system — and cut RFI response delays by 25% across all active projects.
The Challenge
Granite Construction handled highway, bridge, and utility infrastructure projects worth $5M–$50M each. Procore managed project documentation and RFIs, while Sage handled job costing and payroll — but the two systems operated in parallel universes.
RFIs were the biggest schedule killer. Unanswered RFIs stalled crews in the field, and the average response time was 12 days. Cost impacts from delayed RFIs often weren't captured until weeks later in Sage, making it impossible to manage project budgets proactively.
- 12-day average RFI response time stalling field crews
- Cost impacts from RFI delays captured weeks after the fact
- Procore + Sage licenses costing $40K+/year with no integration
- Field superintendents and office PMs working in separate systems
The Solution
Granite migrated to Dewx in a six-week phased rollout starting with their two largest active projects, then expanding to all job sites and the corporate office.
CX Hub — RFI Management
RFIs tracked from submission through response with automated escalation, deadline alerts, and cost impact tagging.
OPS Hub — Job Costing
Real-time job costing with RFI-related costs captured immediately and rolled into project budget-to-actual dashboards.
GTM Hub — Bid Pipeline
Bid tracking from invitation through submission, award, and contract with sub-bid comparison tools.
Dew AI — RFI Drafts
AI-assisted RFI responses using project specs and historical data to draft answers for PM review.
The Results
25%
Fewer RFI delays
9 days
Average RFI response (from 12)
$40K
Annual tool cost savings
2 → 1
Tools consolidated into Dewx
Timeline
Migrated project data for two largest jobs; configured CX Hub RFI workflows with escalation rules and deadline tracking.
Set up OPS Hub job costing with budget-to-actual dashboards and RFI cost impact tracking.
Expanded to all projects; launched GTM Hub bid pipeline and Dew AI RFI tools; trained all PMs and supers.
RFI response time down from 12 to 9 days; schedule delays from RFIs reduced 25%.
“In heavy civil, a delayed RFI can cost $50K per day in idle crews and equipment. Dewx put RFI management and job costing in the same system for the first time. Our response time dropped 25%, and we can see the cost impact in real time instead of finding out a month later.”
Features That Made the Difference
RFI Tracking
Submission to response with escalation and deadlines.
Real-Time Job Costing
Budget-to-actual with RFI cost impact tagging.
Bid Management
Track bids from invitation through contract award.
AI RFI Drafts
Auto-drafted responses using specs and past RFIs.
Field Access
Full project access on mobile for field superintendents.
Multi-Project Dashboard
All active projects, budgets, and RFIs in one view.
Ready to Eliminate RFI Delays?
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