Dewx vs Gorgias:
Beyond the Shopify Helpdesk
Gorgias is built for Shopify stores. Dewx is built for every business — unified inbox, CRM, AI assistant, and operations in one platform.
Why Service Businesses Choose Dewx Over Gorgias
Gorgias is an ecommerce helpdesk. Dewx is your entire business command center.
Universal, Not Ecommerce-Only
WhatsApp, LinkedIn, Gmail, Instagram, Outlook — for any type of business, not just online stores.
CRM Built Right In
Full contact and deal management — Gorgias has no CRM. Dewx includes it as standard.
AI That Executes
Dew handles work across your whole business — beyond just answering order status questions.
No Per-Ticket Pricing
Flat subscription instead of ticket volume pricing that can reach $900/mo for busy teams.
Feature-by-Feature Comparison
See exactly what you get with Dewx vs Gorgias.
| Feature | Dewx | Gorgias |
|---|---|---|
| Unified Inbox (9+ Channels) WhatsApp, LinkedIn, Gmail, Instagram, Outlook in one inbox | ||
| Ticketing System Track and resolve customer issues systematically | ||
| Live Chat Real-time chat with website visitors | ||
| Built-in CRM Full CRM with pipelines and contact management | ||
| AI Assistant (Natural Language) Tell AI what to do in plain English — it executes | ||
| WhatsApp Integration Native WhatsApp Business messaging | ||
| LinkedIn Integration Send and receive LinkedIn messages from inbox | ||
| Knowledge Base Self-service articles and help documentation | ||
| Automation & Workflows Automate repetitive support and sales tasks | ||
| Project Management Track client projects and internal tasks | ||
| Invoicing & Payments Create and send invoices directly from the platform | ||
| Contact Management Unified customer records with full history | ||
| Multi-Channel Support Email, chat, social, and messaging apps | ||
| Email Marketing Send campaigns and sequences to contacts | ||
| Reporting & Analytics Performance dashboards and support metrics | ||
| Chatbot Builder Build automated chat workflows without code |
Pricing Comparison
Gorgias's ticket-based pricing can skyrocket. Dewx gives you everything in one flat subscription.
| What You Need | Dewx | Gorgias |
|---|---|---|
| Starting Price | Free tier available | $10/mo (50 tickets) |
| Pricing Model | Flat subscription | Per-ticket volume |
| CRM Included | Yes, built-in | No |
| WhatsApp Messaging | Included | Partial (add-on) |
| AI Features | Included | Partial (AI add-on) |
| Invoicing & Ops | Included | Not available |
Which One is Right for You?
Choose Dewx If...
- You're not primarily a Shopify ecommerce store
- You need CRM alongside customer support
- You communicate on WhatsApp and LinkedIn
- You want AI that executes tasks across your business
- Ticket-based pricing doesn't fit your workflow
- You need invoicing and project management too
Choose Gorgias If...
- You run a Shopify or WooCommerce store
- Your support is primarily order-related queries
- You need deep ecommerce platform integrations
- Order tracking and refund management is core to support
- You don't need CRM or business operations tools
- You want ecommerce-specific AI responses
Why Teams Switch from Gorgias
Common reasons businesses move from Gorgias to Dewx.
Too many tools
Teams get tired of juggling 8-12 separate tools. Dewx replaces them all with one platform.
Costs keep growing
Per-user pricing, add-on fees, and integration costs add up fast. Dewx is one flat subscription.
Wasted time on integrations
Connecting tools with Zapier, fixing broken syncs, and copying data manually. Dewx is natively integrated.
AI that actually acts
Most tools offer AI suggestions. Dew executes tasks — sends messages, updates CRM, creates invoices.
Need to scale without complexity
Growing businesses need more capability, not more tools. Dewx scales with one system to learn.
Dewx vs Gorgias FAQ
Is Dewx a good alternative to Gorgias?
Yes, especially for businesses that are not primarily Shopify ecommerce sellers. Gorgias is purpose-built for ecommerce helpdesk with deep Shopify, WooCommerce, and BigCommerce integrations. Dewx is the better choice for service businesses, agencies, and SMBs that need a unified inbox, CRM, AI assistant, and full business operations rather than order management tools.
What does Dewx have that Gorgias doesn't?
Dewx includes a full CRM with deal pipelines, native LinkedIn integration, an AI assistant that executes tasks in plain English, a knowledge base, invoicing and payment tools, project management, and email marketing. Gorgias is focused narrowly on ecommerce support and lacks these broader business capabilities.
How does Dewx pricing compare to Gorgias?
Gorgias charges based on ticket volume — starting at $10/month for 50 tickets, scaling to $900/month or more for high-volume stores. For non-ecommerce businesses, this ticket-based model makes no sense. Dewx offers flat subscription pricing that includes everything — unified inbox, CRM, AI, and operations — without per-ticket charges.
Is Gorgias better for Shopify stores?
For pure Shopify ecommerce operations where support revolves around order tracking, refunds, and product questions, Gorgias has very deep Shopify-specific integrations. For any business outside that narrow use case — especially service businesses and agencies — Dewx is the better fit with its broader capabilities.
Can I migrate from Gorgias to Dewx?
Yes. You can export your contacts and ticket history from Gorgias and import them into Dewx. The migration is straightforward, and Dewx's onboarding team can assist with the transition. Most businesses complete the migration within 30 minutes.
Explore Dewx Features
See how each Dewx feature goes beyond what Gorgias offers.
Portal (Unified Inbox)
9+ channels in one inbox — Gorgias is limited to ecommerce channels.
GTM Hub (CRM)
Built-in CRM with pipelines — Gorgias has no CRM functionality.
Dew AI Assistant
AI that executes tasks across your whole business, not just chat responses.
Integrations
WhatsApp, LinkedIn, Gmail, and 9+ channels natively included.
Compare Dewx to other tools:
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