Deliver Accuracy On Time.
Every Single Job.
Job assignment, TAT tracking, client communication, and invoicing — all from one platform. AI-powered deadline alerts, STAT routing, and automated client updates.
The transcription manager's daily fire drill
Sound familiar?
📞 Hospital client calling — STAT report due in 2 hours, not started yet...
📋 Three transcriptionists idle while another has 40 jobs queued...
✉️ Client asking "where is the Johnson dictation from Monday?"...
💰 Invoice generated a week after job completed — cash flow crushed...
⏰ QA reviewer on vacation — 200 reports waiting for sign-off...
📄 New hospital prospect onboarding stalled for 3 weeks in email threads...
Every missed TAT is a client relationship at risk.
How Dewx works for medical transcription businesses
One platform for job management, transcriptionist coordination, and client communication.
1. Capture & Route Jobs
Dictation requests, STAT alerts, and client messages flow into one inbox. Dew AI identifies priority, specialty, and TAT requirements and routes to the right transcriptionist immediately.
- STAT job escalation
- Auto acknowledgment to clients
- Specialty-matched assignment
2. Track Every Deadline
Real-time TAT dashboard shows every job in progress against its deadline. Alerts fire automatically when jobs approach SLA thresholds so nothing slips.
3. Deliver & Invoice
Completed documents are delivered automatically. Invoices are generated same-day. Clients receive confirmation and payment reminders without any manual intervention.
Dewx after job delivery:
"47 jobs delivered to St. Mary's Hospital today, all within TAT. Invoice generated: $3,240. 3 jobs approaching 4-hour STAT deadline — want me to alert the QA team now?"
Everything you need to run your transcription business
Purpose-built tools for transcription managers, QA reviewers, and client success teams.
Portal
All client requests, revisions, and delivery confirmations in one unified inbox
GTM Hub
Track new client prospects from initial inquiry through signed contract
OPS Hub
Job assignment, turnaround tracking, quality review, and invoicing management
Dew AI
AI sends job status updates, deadline alerts, and flags STAT requests for immediate attention
Built for every transcription service model
Hospital & Health System
Manage high-volume acute care transcription with STAT routing, EHR delivery integration, and physician dictation feedback.
- • STAT radiology and pathology
- • EHR delivery coordination
- • Physician feedback management
Clinic & Physician Practice
Support multiple specialty practices with customized templates, format preferences, and direct physician communication.
- • Specialty-specific templates
- • Format preference management
- • Multi-practice client support
Legal & Insurance Medical
Handle medical-legal transcription, IME reports, and insurance documentation with chain-of-custody tracking and confidential delivery.
- • Confidential document handling
- • IME report management
- • Legal delivery confirmation
Connect your delivery channels
Deliver documents and communicate with clients where they are.
Dewx vs MedScribe / Nuance
| Feature | Dewx | MedScribe / Nuance |
|---|---|---|
| Job Management & Tracking | ✓ | ✓ |
| Unified Client Inbox (WhatsApp + Email) | ✓ | ✗ |
| AI TAT Deadline Alerts | ✓ | ✗ |
| STAT Auto-Routing | ✓ | Limited |
| Client Status Automation | ✓ | ✗ |
| Invoicing & Billing | ✓ | ✓ |
| Multi-Channel Communication | ✓ | Email only |
| Affordable for Small Services | ✓ | ✗ |
Medical Transcription Business FAQ
How does Dewx help medical transcription companies manage client communication?
Dewx centralizes all client communication — job requests, revision feedback, delivery confirmations, and billing questions — in one unified inbox. Dew AI sends automatic status updates when jobs are received, assigned, completed, and delivered, dramatically reducing the volume of inbound client status inquiries.
Can Dewx handle transcriptionist job assignment and workload management?
Yes. Your operations team sees real-time transcriptionist workload, specialty expertise, and availability. STAT requests are automatically flagged and routed to available transcriptionists. Standard jobs are distributed based on workload balance and specialty matching, ensuring consistent quality and TAT compliance.
How does Dewx track turnaround time commitments for healthcare clients?
Each job has a TAT commitment based on client contract terms — 4-hour STAT, 24-hour standard, 48-hour routine. Dew AI monitors every job in the pipeline and sends alerts to your QA team and management when jobs are approaching deadline thresholds. No more missed SLAs because something was buried in email.
Can Dewx support new client onboarding for transcription services?
Absolutely. New client prospects are tracked from initial inquiry through contract signing in the GTM Hub. Onboarding workflows guide new clients through dictation setup, format specifications, and delivery preferences. Dew AI follows up automatically when onboarding steps are incomplete, accelerating your time to first invoice.
Is Dewx suitable for both medical transcription companies and in-house hospital transcription teams?
Yes. Transcription companies use Dewx to manage multiple healthcare clients, assign work to remote transcriptionists, and track billing. In-house hospital teams use Dewx to coordinate with physicians, manage dictation queues, and deliver completed records to EHR teams on schedule. The platform adapts to both models.
See what agencies Dew replaces
Explore how Dewx replaces specific agency types
Ready to hit every deadline without the chaos?
Join medical transcription businesses who've eliminated missed TATs and built clients for life.