Precision Auto Increases Repeat Visits by 50%
How an 8-person auto repair shop unified service history and customer outreach into one platform — and turned first-time customers into loyal regulars.
The Challenge
Precision Auto provided full-service auto repair and maintenance with a loyal local reputation. Shop-Ware managed work orders and vehicle history while Mailchimp sent occasional promotional emails, but the two systems were completely disconnected.
Customers who had their brakes serviced six months ago never received a maintenance reminder. Oil change customers weren't getting follow-up offers. The shop was leaving repeat business on the table because they had no way to trigger outreach based on actual service records.
- Service history disconnected from customer outreach
- No automated maintenance reminders
- Promotional emails generic and untargeted
- Customer retention tracked manually on paper
The Solution
Precision Auto migrated to Dewx in just two weeks, connecting service records directly to automated customer follow-up workflows.
CX Hub — Service Tracking
Complete vehicle service history with mileage-based and time-based maintenance schedules per customer.
Portal — Smart Reminders
Automated SMS and email reminders triggered by service intervals, seasonal needs, and warranty dates.
GTM Hub — Customer Retention
Track customer lifetime value, visit frequency, and at-risk customers who haven't returned.
Dew AI — Service Offers
AI-generated seasonal maintenance offers and personalized service recommendations per vehicle.
The Results
50%
More repeat visits
35%
Higher customer lifetime value
3x
More maintenance reminders sent
2 → 1
Tools consolidated into Dewx
Timeline
Imported customer and vehicle records from Shop-Ware, configured service interval reminders.
Launched automated SMS/email workflows and seasonal maintenance campaigns.
Reactivated 200+ dormant customers through targeted win-back campaigns.
Measured 50% increase in repeat visits and 35% higher customer lifetime value.
“We knew our customers needed oil changes and tire rotations, but we had no way to remind them automatically. Dewx connects our service records to smart outreach, and repeat visits jumped 50% in three months.”
Features That Made the Difference
Service History Tracking
Complete vehicle and service records per customer.
Automated Reminders
Trigger SMS/email by service interval or mileage.
Retention Analytics
Track visit frequency and identify at-risk customers.
AI Service Offers
Personalized maintenance recommendations per vehicle.
Revenue Tracking
Monitor revenue per service type and customer segment.
Customer Profiles
Full service history and vehicle details in one view.
Ready to Keep Customers Coming Back?
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