Fix More Cars.
Not More Miscommunication.
Repair orders, estimates, status updates, invoicing - all managed from one platform. AI-powered approval flow, deferred service tracking, and fleet account management.
The mechanic's daily battle
Sound familiar?
🔧 Phone ringing non-stop with "Is my car ready yet?"...
📋 Repair orders on paper tickets that get misplaced...
💰 $800 brake job estimate texted, customer went silent...
🚗 Fleet manager hasn't paid last month's invoice...
⏰ Deferred oil change 3 months ago - customer hasn't come back...
🌙 Writing invoices at 9pm instead of going home...
Every deferred service not followed up is revenue left on the lift.
How Dewx works for auto repair shops
One platform for repair orders, estimates, fleet accounts, and customer communication.
1. Update Customers Automatically
Send status updates as repairs progress - inspection complete, estimate ready, approved, parts ordered, ready for pickup. Stop the inbound calls.
- Auto status notifications
- Digital estimate approval
- Repair order tracking
2. Schedule & Dispatch
Visual service bay scheduling, technician assignments, and appointment reminders so no-shows drop dramatically.
3. Retain & Recover
Follow up on deferred services, send seasonal maintenance reminders, and request reviews after every completed repair.
Dewx after a repair:
"Invoice paid by Johnson. 12 customers have deferred tire rotations over 60 days old. Want me to send follow-up reminders?"
Everything you need to run your repair shop
Purpose-built tools for mechanics and auto repair shops.
Portal
All customer messages in one inbox - WhatsApp, email, calls, and voicemails
GTM Hub
Track every vehicle from drop-off to pick-up and follow up on deferred services
OPS Hub
Repair orders, estimates, invoicing, and fleet account management
Dew AI
AI sends status updates, estimate approvals, and picks up customer inquiries
Built for every type of auto repair business
Independent Repair Shop
Compete with dealerships by delivering a professional communication experience while keeping your personal service edge.
- • Customer communication hub
- • Vehicle history per customer
- • Seasonal service reminders
Fleet & Commercial
Manage corporate fleets, trucking companies, and municipal accounts with consolidated billing and service tracking.
- • Fleet manager portal
- • Multi-vehicle tracking
- • Consolidated invoicing
Specialty Shop
Run a transmission, brake, or performance shop with specialized estimate workflows and customer education messaging.
- • Specialty estimate templates
- • Photo/video sharing with clients
- • Warranty tracking per repair
Connect your communication channels
Meet customers where they are.
Dewx vs Mitchell1 / Shop-Ware
| Feature | Dewx | Mitchell1 / Shop-Ware |
|---|---|---|
| Repair Order Management | ✓ | ✓ |
| Unified Inbox (WhatsApp + Email) | ✓ | ✗ |
| AI Status Update Automation | ✓ | ✗ |
| Deferred Service Follow-Up | ✓ | Limited |
| Digital Estimate Approval | ✓ | Limited |
| Invoicing & Online Payments | ✓ | ✓ |
| Fleet Account Management | ✓ | Add-on |
| Affordable for Solo Mechanics | ✓ | ✗ |
Auto Repair Shop FAQ
How does Dewx help mechanics communicate repair status to customers?
Dewx sends automatic status updates via WhatsApp or text when a vehicle moves through stages - checked in, inspection done, estimate sent, approved, repair complete, ready for pickup. Customers stop calling to check in, freeing your front desk to focus on work.
Can Dewx handle estimate approvals digitally?
Yes. Send estimates via WhatsApp or email with one click. Customers approve or decline from their phone. Dew AI follows up on estimates that haven't been approved after 24 hours, recovering jobs that would otherwise be lost.
How does Dewx track deferred services?
When a customer declines a recommended service, log it in Dewx. The system automatically follows up after 30-60-90 days with a reminder. Deferred services become a passive revenue stream you never have to manually track again.
Can Dewx manage fleet accounts for mechanics?
Absolutely. Create dedicated profiles for fleet managers, log every vehicle, track service intervals, and send consolidated invoices. Fleet clients get a professional experience that keeps them loyal to your shop.
Is Dewx useful for independent mechanics or just large shops?
Both. Solo mechanics use Dewx to stop managing communication while working on cars. Multi-bay shops use team scheduling, shared inboxes, and service advisor dashboards. Dewx works from a one-person operation to a 15-bay dealership alternative.
See what agencies Dew replaces
Explore how Dewx replaces specific agency types
Ready to tune up your business?
Join mechanics who've eliminated phone tag and started recovering more deferred service revenue.