Phoenix Media Triples Their Production Throughput
How a 10-person video production company replaced siloed project and billing tools with one platform — and delivered three times as many projects per quarter.
The Challenge
Phoenix Media produced commercials, brand films, and social content for mid-market clients. Monday.com tracked production timelines while FreshBooks handled invoicing, but project status and billing lived in separate worlds.
Producers spent hours each week syncing task boards with invoicing milestones. Revision cycles dragged because client feedback was scattered across email, Slack, and Monday comments. The team could only handle a fraction of the projects they had capacity for.
- Project timelines disconnected from billing milestones
- Client feedback scattered across three channels
- Revision cycles averaging 2+ weeks per project
- Producers spending 5+ hours weekly on admin
The Solution
Phoenix Media migrated their entire workflow to Dewx in two weeks, unifying production management, client communication, and invoicing in a single platform.
CX Hub — Production Boards
Visual project boards with phase-based workflows from pre-production through final delivery.
Portal — Client Feedback
Centralized client portal for review, approvals, and revision requests with threaded comments.
OPS Hub — Milestone Billing
Automated invoicing triggered by project phase completion with time tracking integration.
Dew AI — Creative Briefs
AI-generated creative briefs, shot lists, and project summaries from client intake forms.
The Results
3x
Production throughput
60%
Faster revision cycles
5 hrs
Saved per producer per week
2 → 1
Tools consolidated into Dewx
Timeline
Migrated active projects from Monday.com, configured production phase workflows and client portals.
Connected OPS Hub billing to project milestones; imported FreshBooks client and invoice history.
Revision cycles dropped 60% as client feedback centralized in Portal.
Team delivering 3x more projects per quarter with the same headcount.
“We used to lose entire days chasing client feedback across email and Slack. Now everything lives in one place, revisions happen in days instead of weeks, and we're delivering three times the work. Dewx transformed how we operate.”
Features That Made the Difference
Phase-Based Workflows
Track projects from concept through final delivery.
Client Review Portal
Centralized feedback and approval in one thread.
Milestone Invoicing
Auto-invoice when project phases complete.
AI Creative Briefs
Generate shot lists and briefs from intake forms.
Capacity Planning
See team workload and availability in real time.
Resource Allocation
Assign crew to projects based on skill and availability.
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