Fill More Beds.
Support More Families.
Family inquiries, tour scheduling, waitlist management, and resident care communication — all managed from one platform. AI-powered lead nurturing that keeps your community full.
The assisted living operator's daily challenge
Sound familiar?
📞 Family called Sunday evening — no one responded until Tuesday morning...
🏠 3 empty units for 6 weeks because tours weren't scheduled fast enough...
👨👩👧 Resident's daughter called 4 times asking for an update on her mother...
📋 Waitlist of 12 families — no one has followed up in 2 months...
📱 Night shift learned about care plan change from a sticky note on the wall...
💰 Month-end billing disputes because no one tracked the billing cycle changes...
Each empty unit for 30 days represents $3,000–$7,000 in lost revenue.
How Dewx works for assisted living communities
One platform for inquiry management, family communication, and resident care coordination.
1. Never Miss an Inquiry
Every family inquiry — whether via phone, email, website, or WhatsApp — gets an immediate, warm response. Dew AI collects care needs, schedules tours, and starts the relationship before your team arrives Monday morning.
- 24/7 inquiry response
- Automated tour scheduling
- Care needs assessment
2. Nurture & Convert
Long sales cycles require consistent, compassionate follow-up. Dewx maintains the relationship with personalised touchpoints, community content, and timely check-ins throughout the decision journey.
3. Retain & Delight Families
Proactive family updates, care milestone communications, and easy direct messaging transform anxious family members into advocates who refer their friends and colleagues.
Dewx morning briefing:
"3 new inquiries came in overnight — tours scheduled for Wednesday. 2 families haven't heard an update in 5 days — want me to send care highlight notes? 4 waitlist prospects are 3 months cold — shall I re-engage them?"
Everything you need to run your assisted living community
Purpose-built tools for senior care operators.
Portal
All family and resident communications in one inbox - WhatsApp, email, and phone
GTM Hub
Track every family inquiry from initial contact to signed residency agreement
OPS Hub
Tour scheduling, waitlist management, billing coordination, and staff communication
Dew AI
AI responds to after-hours inquiries, sends family updates, and nurtures waitlist prospects
Built for every type of senior living community
Assisted Living Communities
Manage the full spectrum of family inquiry, tour, and move-in coordination alongside resident care updates and family communication.
- • Family inquiry management
- • Move-in pipeline tracking
- • Resident family communication
Memory Care Facilities
Support family members navigating a difficult care journey with compassionate, proactive communication and specialised care update sequences.
- • Specialised family education sequences
- • Care milestone notifications
- • Crisis communication protocols
Independent Senior Living
Market vibrant community life to active seniors and their families with event communications, amenity highlights, and lifestyle content.
- • Community event promotion
- • Resident lifestyle communications
- • Referral programme management
Connect your family communication channels
Reach families on the channels they use most.
Dewx vs Yardi / Generic Senior Living CRM
| Feature | Dewx | Yardi / Generic CRM |
|---|---|---|
| Tour Scheduling | ✓ | ✓ |
| Unified Inbox (WhatsApp + Email) | ✓ | ✗ |
| AI After-Hours Inquiry Response | ✓ | ✗ |
| Family Update Automation | ✓ | Limited |
| Waitlist Nurture Sequences | ✓ | ✗ |
| Multi-Channel Communication | ✓ | Email only |
| Occupancy Gap Alerts | ✓ | ✗ |
| Affordable for Single Communities | ✓ | ✗ |
Assisted Living FAQ
How does Dewx help assisted living facilities fill empty units faster?
Dewx ensures every family inquiry — no matter when it arrives — receives an immediate, warm response. Dew AI engages prospects after hours, collects key care need information, and schedules facility tours automatically. Faster response times mean you reach families before they tour a competitor facility down the street.
Can Dewx help keep families of residents updated on their loved one?
Yes. Set up automated family update sequences that send regular care notes, activity highlights, and health status summaries. Families who feel informed and connected are more satisfied residents — and more likely to refer other families. Dewx makes this proactive communication effortless for your team.
How does Dewx manage the waitlist for assisted living facilities?
Dewx maintains your waitlist with automatic touchpoints that keep prospective residents and their families engaged during the often lengthy decision period. When a unit becomes available, the system identifies and contacts your best-matched waitlist prospects immediately, reducing vacancy gaps.
Can Dewx coordinate communication between staff, residents, and families?
Absolutely. Dewx provides shared team inboxes for care coordination, family communication threads linked to each resident, and staff notification workflows for care changes. Everyone stays informed — families receive updates proactively and staff handoffs are documented and traceable.
Is Dewx suitable for multi-location senior living groups?
Yes. Dewx supports multi-community operations with location-specific inboxes, consolidated occupancy reporting, and group-level lead management. When a family inquires about one community that is full, Dewx can automatically present availability at nearby sister communities, protecting revenue across your portfolio.
See what agencies Dew replaces
Explore how Dewx replaces specific agency types
Ready to fill more beds and delight more families?
Join senior living operators who've reduced vacancy gaps, boosted family satisfaction, and freed staff from communication chaos.