Deliver Results Faster.
Not Chasing Callbacks.
Patient intake, result notifications, physician referrals - all managed from one platform. AI-powered scheduling, critical value alerts, and automated status updates.
The diagnostic lab's daily communication overload
Sound familiar?
📞 40 calls before noon asking "Are my results ready?"...
🧪 Physician fax machine overflowing with unanswered referrals...
⚠️ Critical value called in at 5pm - no documentation of notification...
📋 Sample collection schedule spread across three spreadsheets...
💳 Billing inquiry calls pulling lab techs away from processing...
📧 Referring doctor switched labs because results were slow to arrive...
Every unreturned physician referral is a lost long-term revenue relationship.
How Dewx works for diagnostic labs
One platform for patient communication, result delivery, physician referrals, and appointment scheduling.
1. Capture Every Request
When patient and physician messages arrive across channels, Dew AI sorts by urgency, routes to the right team, and responds with status updates automatically.
- Automated status replies
- Physician referral acknowledgment
- Critical value escalation
2. Schedule & Process
Patients book collection appointments online. Reminders include fasting instructions, preparation notes, and location details automatically.
3. Deliver & Follow Up
Results are automatically delivered to patients and ordering physicians the moment they're finalized, with follow-up workflows for abnormal findings.
Dewx after results finalized:
"Results delivered to patient Johnson and Dr. Martinez. 2 critical values flagged - physician notified and acknowledgment logged. 14 patients due for follow-up draws next week."
Everything you need to run your diagnostic lab
Purpose-built tools for clinical labs and testing centers.
Portal
All patient and physician messages in one inbox - WhatsApp, email, calls, and voicemails
GTM Hub
Track every physician referral relationship and grow your lab's referral network
OPS Hub
Sample scheduling, result workflows, billing management, and report delivery
Dew AI
AI notifies patients of results, answers status inquiries, and flags critical values
Built for every type of diagnostic lab
Clinical Reference Labs
Handle high-volume physician orders, manage complex result routing, and maintain compliance documentation across thousands of samples daily.
- • High-volume order management
- • Physician portal integration
- • Compliance documentation
Specialty Testing Labs
Manage specialized testing workflows for genetics, toxicology, or pathology with specific reporting requirements and specialist consultations.
- • Specialty report templates
- • Specialist consultation routing
- • Complex result interpretation
Point-of-Care Labs
Run rapid testing operations in clinic or urgent care settings with instant result delivery and seamless integration with care teams.
- • Rapid result delivery
- • Care team notifications
- • Walk-in patient management
Connect your communication channels
Reach patients and physicians on every channel they use.
Dewx vs Generic Lab Information Systems
| Feature | Dewx | Legacy LIS |
|---|---|---|
| Result Status Automation | ✓ | ✗ |
| Unified Inbox (WhatsApp + Email) | ✓ | ✗ |
| AI Critical Value Alerts | ✓ | ✗ |
| Patient Booking Portal | ✓ | Limited |
| Physician Referral Tracking | ✓ | ✗ |
| Automated Prep Instructions | ✓ | ✗ |
| Multi-Channel Communication | ✓ | Email only |
| Affordable for Small Labs | ✓ | ✗ |
Diagnostic Lab FAQ
How does Dewx help diagnostic labs reduce incoming status call volume?
Dewx automates result status notifications via WhatsApp and email the moment results are ready. Patients receive a direct link to their report without needing to call. Dew AI handles remaining inquiries by answering result-status questions automatically, reducing front-desk call volume by over 50%.
Can Dewx manage physician referral relationships for a diagnostic lab?
Yes. The GTM Hub tracks every referring physician, their ordering patterns, and communication history. Dewx sends automatic acknowledgment of new orders, result notifications to the ordering physician, and flags any critical values for immediate outreach. This strengthens referral relationships and grows your lab's physician network.
How does Dewx handle critical value notifications?
When a result meets critical value thresholds, Dew AI immediately alerts the ordering physician via their preferred channel - phone, WhatsApp, or email. The system logs acknowledgment time and documents the notification chain for compliance purposes, ensuring no critical result goes unaddressed.
Can Dewx manage sample collection appointment scheduling?
Absolutely. Patients can book phlebotomy or sample collection appointments via a booking link shared through WhatsApp or email. The system syncs with your lab's collection schedule, sends reminders with fasting instructions, and confirms appointments automatically. No-shows drop significantly with automated day-before reminders.
Is Dewx suitable for high-volume diagnostic labs with multiple departments?
Yes. Dewx supports department-level inboxes, role-based access for lab techs, phlebotomists, billing staff, and administrators. Each team sees only their relevant communications while management has full oversight. Scales from single-location labs to multi-site reference lab networks.
See what agencies Dew replaces
Explore how Dewx replaces specific agency types
Ready to streamline your lab operations?
Join diagnostic labs that have eliminated status call overload and strengthened their physician referral networks.