Fill More Prescriptions.
Answer Fewer Status Calls.
Prescription refills, customer notifications, medication reminders - all managed from one platform. AI-powered outreach, adherence tracking, and insurance follow-ups.
The independent pharmacy's daily struggle
Sound familiar?
📞 "Is my Metformin ready yet?" - 12th call today...
💊 Patient ran out of medication because nobody called for a refill...
📋 Prior auth paperwork sitting in a pile for three days...
🏪 Customer went to CVS because they got automatic text alerts...
⏰ Insurance denial not caught until patient shows up at counter...
📦 Special order arrived - no way to notify customer quickly...
Independent pharmacies lose 30% of customers to chain convenience features alone.
How Dewx works for drug stores
One platform for prescription management, customer communication, refill reminders, and adherence outreach.
1. Automate Notifications
Prescription ready, refill due, insurance issue, special order arrived - customers are notified automatically without staff making a single call.
- Prescription ready alerts
- Insurance issue notifications
- Refill due reminders
2. Engage & Retain
Proactive adherence outreach keeps customers on their medications. Vaccination reminders and health service appointments drive additional visits.
3. Grow Loyalty
Personalized health tips, vaccination reminders, and wellness check-ins build the customer relationship that chain pharmacies can't replicate.
Dewx weekly summary:
"32 refill reminders sent, 28 requested same day. 8 customers flagged for adherence gaps. Flu shot reminder campaign ready for 145 eligible customers."
Everything you need to run your drug store
Purpose-built tools for independent pharmacies and drug stores.
Portal
All customer messages in one inbox - WhatsApp, email, calls, and voicemails
GTM Hub
Track every customer relationship, refill history, and loyalty touchpoints
OPS Hub
Refill workflows, special order tracking, insurance follow-ups, and pickup notifications
Dew AI
AI sends refill reminders, answers pickup inquiries, and flags adherence gaps
Built for every type of pharmacy
Independent Drug Stores
Compete with chain pharmacies using automated notifications, personalized service, and proactive health outreach that builds loyalty.
- • Personalized customer profiles
- • Loyalty program management
- • Neighborhood health campaigns
Compounding Pharmacies
Manage complex compounding orders, physician communication, and patient pickup notifications for custom medications.
- • Compounding order tracking
- • Physician order communication
- • Custom prep notifications
Long-Term Care Pharmacies
Coordinate with care facilities, manage facility-level medication orders, and automate compliance documentation.
- • Facility relationship management
- • Bulk order coordination
- • Compliance documentation
Connect your communication channels
Reach customers on every channel they prefer.
Dewx vs Chain Pharmacy Systems
| Feature | Dewx | Chain Systems |
|---|---|---|
| Prescription Ready Notifications | ✓ | ✓ |
| Unified Inbox (WhatsApp + Email) | ✓ | ✗ |
| AI Refill Reminder Automation | ✓ | ✗ |
| Medication Adherence Outreach | ✓ | Limited |
| Personalized Health Campaigns | ✓ | ✗ |
| Prior Auth Status Tracking | ✓ | ✗ |
| Independent Pharmacy Pricing | ✓ | ✗ |
| Compounding Order Management | ✓ | ✗ |
Drug Store & Pharmacy FAQ
How does Dewx reduce inbound calls from customers asking about prescriptions?
Dewx automatically sends a WhatsApp or SMS notification the moment a prescription is ready for pickup. Customers get the notification without calling. Dew AI handles remaining inquiries automatically, answering prescription status questions and estimated ready times without requiring pharmacist involvement.
Can Dewx automate refill reminders for customers?
Yes. Dewx tracks each prescription fill date and automatically sends refill reminder messages when a customer is approaching their last doses. A one-tap response lets them request a refill instantly. This significantly increases refill capture rates and keeps customers from running out and switching to another pharmacy.
How does Dewx help with insurance prior authorization follow-ups?
Prior authorization requests are tracked in the OPS Hub. Dewx monitors status, sends follow-up reminders to insurance companies via email, and alerts the pharmacist when action is required. Customers receive automatic updates so they stop calling to check status, freeing pharmacists for clinical work.
Can Dewx manage medication adherence outreach for chronic disease patients?
Absolutely. Set up automated adherence check-in messages for patients on maintenance medications for diabetes, hypertension, or cholesterol. Dewx flags patients who haven't refilled on schedule and triggers outreach. This improves health outcomes and drives consistent refill revenue for your pharmacy.
Is Dewx suitable for independent pharmacies competing with chain stores?
Dewx is purpose-built to give independent pharmacies the communication capabilities of large chains at a fraction of the cost. Automated notifications, loyalty touchpoints, and health service reminders help independent stores retain customers and grow wallet share. Starts at $49/mo - significantly less than what chains spend on these systems.
See what agencies Dew replaces
Explore how Dewx replaces specific agency types
Ready to compete with the big chains?
Join independent pharmacies that have boosted refill capture rates and built the customer loyalty chains can't match.