Your help desk closes 80% of tickets with the same 5 answers.
Dewx replaces repetitive help desk support with an AI that resolves common IT issues instantly, routes complex tickets intelligently, and documents every solution — without the $5K/mo headcount.
What's wrong with your current help desk technician
Your help desk technician answers the same password reset and VPN questions 10 times a day
Ticket response times are slow because one person can't handle volume spikes
Resolution steps exist in someone's head, not in a searchable knowledge base
After-hours issues go unresolved until the next business day
What Dew does instead
Instant resolution of common IT requests — password resets, software installs, access provisioning
Intelligent ticket routing for complex issues that require human technician attention
Knowledge base auto-populated from resolved tickets so solutions are never lost
After-hours support coverage for issues your team would otherwise wake up to
Ticket trend analysis to identify recurring issues and eliminate root causes
SLA tracking and escalation automation when response times are at risk
Side by side
Traditional Help Desk Technician
Same questions answered manually dozens of times per week
With Dew
Instant AI resolution for common requests without human involvement
Traditional Help Desk Technician
Knowledge locked in one technician's institutional memory
With Dew
Auto-populated knowledge base that grows with every resolved ticket
Traditional Help Desk Technician
After-hours issues wait until morning to be addressed
With Dew
24/7 AI support coverage with escalation for critical issues
Traditional Help Desk Technician
$3K–$5K/mo for a technician answering the same 5 questions
With Dew
Unlimited IT support automation included in one flat subscription
Frequently Asked Questions
Can Dewx handle IT support without any human technicians?
Dewx resolves the 70–80% of tickets that are repetitive and procedural — password resets, access requests, common software issues. Complex hardware problems and nuanced troubleshooting still benefit from human involvement. Dewx routes those intelligently while handling everything else autonomously.
How does Dewx integrate with our existing ticketing system?
Dewx integrates with Zendesk, Freshdesk, Jira Service Management, and ServiceNow. It can receive tickets, respond, resolve, and close — or route to a human with full context already prepared.
What happens when Dewx can't resolve a ticket?
Dewx escalates to a human technician with the full ticket context, troubleshooting steps already attempted, and a recommended resolution path. The technician picks up with everything they need rather than starting from scratch.
How does Dewx build a knowledge base from tickets?
Every time a ticket is resolved, Dewx extracts the problem-solution pair and adds it to a searchable knowledge base. The next time a similar issue appears, the resolution is already documented and can be applied instantly.
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Replace your help desk technician today.
Stop paying $3K–$5K/mo for what AI can do better, faster, and cheaper.
Start For $49/mo