Refund Policy Generator

A clear refund policy should include: the refund window (how many days), eligible conditions (defective, unused, wrong item), the refund process and timeline, any restocking fees, how refunds are issued (original payment method, store credit), and contact information for refund requests.

The standard refund window varies by industry: 30 days is most common for physical products, 14 days for digital products and SaaS, and 60-90 days for high-value items. Longer windows actually reduce refund rates because customers feel less pressure to decide quickly.

Requirements vary by jurisdiction. Many US states require refund policies to be clearly posted. The EU mandates 14-day cooling-off periods for online purchases. Australia has strong consumer guarantee laws. Having a clear policy protects both you and your customers regardless of legal requirements.

It depends on your business model. Many SaaS companies offer 14-30 day money-back guarantees to reduce purchase friction. For downloadable products, refunds are less common since the product cannot be returned. A satisfaction guarantee can build trust while limiting abuse.

Dewx OPS Hub automates refund workflows. When a customer requests a refund, Dew AI can process it based on your policy rules, update the customer record, issue the refund, and send confirmation emails automatically. All while maintaining a complete audit trail.