Comfort HVAC Handles 45% More Service Calls
How a 10-technician HVAC company replaced two expensive platforms with one — and dramatically increased their daily service capacity.
The Challenge
Comfort HVAC served residential and light commercial clients across a three-county area, but their dispatching inefficiencies were limiting growth. ServiceTitan managed scheduling and dispatch, while QuickBooks handled invoicing and payroll — but the two systems created a constant tug-of-war between the office and the field.
Technicians drove unnecessarily long routes because dispatching didn't optimize for geography. Invoices were created hours after job completion because techs had to return to the office. And the maintenance agreement program was tracked entirely in spreadsheets.
- Dispatch routes not optimized, wasting 90+ minutes per tech daily
- Invoices created hours after job completion back at the office
- Maintenance agreements tracked manually in spreadsheets
- $3,900/month on ServiceTitan and QuickBooks licenses
The Solution
Comfort HVAC migrated to Dewx in three weeks, unifying dispatching, invoicing, customer management, and maintenance agreements into one field-friendly platform.
CX Hub — Smart Dispatching
Route-optimized dispatching with tech skill matching, GPS tracking, and real-time schedule updates.
OPS Hub — Field Invoicing
Technicians create and collect payment on invoices from the job site with integrated card processing.
Portal — Customer Updates
Automated appointment confirmations, tech-on-the-way alerts, and post-service follow-ups via SMS.
Dew AI — Maintenance Alerts
AI-powered maintenance agreement tracking with automated seasonal service reminders to customers.
The Results
45%
More service calls completed daily
90 min
Saved per tech per day on driving
$3,900
Monthly tool cost eliminated
2 → 1
Tools consolidated into Dewx
Timeline
Migrated customer database; configured route-optimized dispatching and technician profiles.
Set up mobile invoicing, payment processing, and automated customer communication.
Migrated maintenance agreements from spreadsheets; deployed AI seasonal reminders.
Daily service calls up 45%; techs completing 1-2 more jobs per day thanks to route optimization.
“My techs were driving 90 extra minutes a day because our dispatching was dumb. Dewx routes them intelligently, they invoice on-site, and our maintenance agreement renewals happen automatically. We're doing 45% more calls a day and I'm saving almost $4K a month on software.”
Features That Made the Difference
Route-Optimized Dispatch
Smart routing that saves 90+ minutes per tech.
Field Invoicing
Create and collect on invoices from the truck.
Customer Alerts
Automated appointment and on-the-way messages.
AI Maintenance Alerts
Seasonal service reminders for agreement holders.
Tech Performance
Track calls completed, revenue, and ratings per tech.
Agreement Tracking
Manage maintenance contracts and renewals.
Ready to Handle More Calls?
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