Dewx vs Delighted:
NPS Surveys Plus Full Business OS
Delighted handles NPS and CX surveys beautifully. Dewx gives you surveys plus CRM, inbox, AI assistant, and full business operations.
Why SMBs Choose Dewx Over Delighted
Delighted is a survey tool. Dewx is your entire business operating system.
CRM + Surveys Together
Full CRM with pipelines alongside survey tools. Delighted is survey-only.
Unified Inbox
Communicate across WhatsApp, LinkedIn, Gmail, and more in one inbox.
AI Assistant (Dew)
AI that automates tasks, sends messages, and manages your entire business.
Complete Business OS
Surveys, CRM, inbox, AI, invoicing, and project management in one subscription.
Feature-by-Feature Comparison
See exactly what you get with Dewx vs Delighted.
| Feature | Dewx | Delighted |
|---|---|---|
| NPS Surveys Net Promoter Score measurement and tracking | ||
| CSAT & CES Surveys Customer satisfaction and effort score tracking | ||
| CRM (Contact & Deal Management) Full CRM with pipelines, deals, and contacts | ||
| Unified Inbox (9+ Channels) WhatsApp, LinkedIn, Gmail, Instagram in one inbox | ||
| AI Assistant (Natural Language) Tell AI what to do in plain English | ||
| Multi-Channel Survey Delivery Send surveys via email, web, SMS, and link | ||
| Workflow Automation Automate survey triggers and business processes | ||
| Invoicing & Payments Create and send invoices to clients | ||
| Project Management Track projects, tasks, and deadlines | ||
| Pipeline Management Visual deal pipelines and sales stages | ||
| Email Marketing Send campaigns and automated sequences | ||
| Autopilot Scheduling Automated recurring survey distribution |
Pricing Comparison
Delighted's pricing only covers survey features. Dewx covers your entire business.
| What You Need | Dewx | Delighted |
|---|---|---|
| Survey Management | Included in plan | Free tier + premium plans |
| CRM | Built-in | Not available |
| Unified Inbox | Included (9+ channels) | Not available |
| AI Assistant | Included | Not available |
| Business Operations | Included | Not available |
| Total Cost | One subscription | Delighted + CRM + inbox + ops tools |
Which One is Right for You?
Choose Dewx If...
- You want one platform for your entire business
- You need CRM and inbox alongside surveys
- You want AI that sends messages and manages follow-ups
- You communicate on WhatsApp, LinkedIn, and email
- You need invoicing and project management too
- You're tired of paying for Delighted plus separate business tools
Choose Delighted If...
- NPS/CSAT surveys are your sole focus
- You want the simplest possible survey experience
- Autopilot survey scheduling is critical
- You need Qualtrics ecosystem integration
- Your team only needs CX survey features
- You already have separate CRM and business tools
Why Teams Switch from Delighted
Common reasons businesses move from Delighted to Dewx.
Too many tools
Teams get tired of juggling 8-12 separate tools. Dewx replaces them all with one platform.
Costs keep growing
Per-user pricing, add-on fees, and integration costs add up fast. Dewx is one flat subscription.
Wasted time on integrations
Connecting tools with Zapier, fixing broken syncs, and copying data manually. Dewx is natively integrated.
AI that actually acts
Most tools offer AI suggestions. Dew executes tasks — sends messages, updates CRM, creates invoices.
Need to scale without complexity
Growing businesses need more capability, not more tools. Dewx scales with one system to learn.
Dewx vs Delighted FAQ
Is Dewx a good alternative to Delighted?
Yes, especially if you want more than just NPS and CX survey capabilities. While Delighted focuses on experience surveys, Dewx provides a complete business operating system with CRM, unified inbox across 9+ channels, AI assistant, workflow automation, invoicing, and project management - all in one platform.
Can I replace Delighted with Dewx?
For most SMBs, yes. Dewx covers survey and feedback features along with CRM, unified inbox, AI assistant, and operations tools. You replace Delighted plus several other tools with one integrated platform.
What does Dewx have that Delighted doesn't?
Dewx offers a full CRM with deal pipelines, a unified inbox across 9+ channels (WhatsApp, LinkedIn, Gmail, Instagram, Outlook), an AI assistant (Dew) that sends messages and manages follow-ups, workflow automation, invoicing, and project management.
What does Delighted have that Dewx doesn't?
Delighted has a beautifully simple interface focused entirely on experience surveys with autopilot scheduling. If your primary need is elegant, minimal NPS/CSAT surveys, Delighted may offer a more streamlined experience in that specific area.
How does Dewx pricing compare to Delighted?
Delighted offers a free tier but premium features require paid plans. You still need separate tools for CRM, email, inbox, automation, and operations. Dewx includes everything in one subscription, covering your entire business operations stack.
Explore Dewx Features
See how Dewx replaces Delighted and more with one integrated platform.
Portal (Unified Inbox)
9+ channels in one inbox - WhatsApp, LinkedIn, Gmail, and more.
GTM Hub (CRM)
Full CRM with pipelines, deals, and contact management.
Dew AI Assistant
AI that sends messages, manages follow-ups, and runs your business.
OPS Hub (Operations)
Invoicing, project management, and business operations.
Compare Dewx to other tools:
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