Furnish Homes Beautifully.
Not Drown in Follow-Ups.
Custom orders, deliveries, showroom visits - all managed from one platform. AI-powered quote follow-ups, order tracking, and customer retention.
The furniture store owner's daily battle
Sound familiar?
🛋️ Customer ordered a sectional 8 weeks ago and calls every Monday...
📱 "Can you send me that quote again? I lost the email"...
🚚 Delivery team showed up but the customer wasn't home...
💰 $4,200 quote sent last week - zero follow-up happened...
📋 Three custom orders from different manufacturers, no central tracker...
⭐ Customer left a 2-star review about a delivery delay you didn't cause...
Every unfollowed quote is $2K-$10K walking out the door.
How Dewx works for furniture stores
One platform for quotes, custom orders, deliveries, and customer communication.
1. Capture Every Lead
Every showroom visitor, website inquiry, and phone call is tracked. Dew AI follows up with personalized recommendations based on what they browsed.
- Showroom visit follow-ups
- Quote delivery and tracking
- Customer style preferences
2. Track & Deliver
Monitor custom orders through production, coordinate with manufacturers, and schedule deliveries with automated customer confirmations.
3. Upsell & Retain
After delivery, Dewx sends care instructions, requests reviews, and suggests complementary pieces based on what the customer purchased.
Dewx after a living room set delivery:
"The Johnsons' sectional was delivered and they love it. They also looked at coffee tables during their visit. Want me to send them the matching Aria table with a 10% bundle offer?"
Everything you need to run your furniture store
Purpose-built tools for furniture retailers and showroom managers.
Portal
All customer messages in one inbox - WhatsApp, email, calls, and delivery updates
GTM Hub
Track every customer from showroom visit to purchase with automated follow-ups
OPS Hub
Custom order tracking, delivery scheduling, invoicing, and inventory management
Dew AI
AI sends order status updates, delivery confirmations, and post-purchase care tips
Built for every type of furniture business
Custom Furniture Studios
Manage bespoke orders, client design consultations, and long production timelines with transparent communication.
- • Design consultation booking
- • Production milestone tracking
- • Client approval workflows
Retail Showrooms
Convert walk-in traffic with automated follow-ups, cross-sell recommendations, and appointment scheduling.
- • Walk-in lead capture
- • Style preference tracking
- • Cross-sell automation
Office Furniture
Handle B2B contracts, bulk orders, and multi-phase office fit-out projects with professional communication.
- • B2B contract management
- • Bulk order coordination
- • Multi-phase project tracking
Connect your communication channels
Meet customers where they are.
Dewx vs Storis / Podium
| Feature | Dewx | Storis / Podium |
|---|---|---|
| Custom Order Tracking | ✓ | ✓ |
| Unified Inbox (WhatsApp + Email) | ✓ | ✗ |
| AI Follow-Up on Quotes | ✓ | ✗ |
| Delivery Scheduling & Updates | ✓ | Limited |
| Showroom Visit Follow-Ups | ✓ | ✗ |
| Cross-Sell Recommendations | ✓ | ✗ |
| Multi-Channel Communication | ✓ | SMS only |
| Affordable for Independent Stores | ✓ | ✗ |
Furniture Store FAQ
How does Dewx help furniture stores manage custom orders?
Dewx tracks every custom order from initial quote to delivery. Customers get automatic status updates as their furniture moves through production, shipping, and delivery scheduling. No more daily "where's my order?" calls clogging your phone lines.
Can Dewx handle showroom appointment booking?
Yes. Customers can book showroom visits online, and Dewx sends automatic confirmations and reminders. After the visit, Dew AI follows up with personalized recommendations based on what they viewed, keeping your store top-of-mind.
How does Dewx help with delivery coordination?
Dewx manages the entire delivery workflow - from scheduling delivery windows with customers to coordinating warehouse pulls and driver dispatch. Customers get real-time updates and can confirm or reschedule with one click.
Can Dewx manage manufacturer relationships and back orders?
Yes. Track manufacturer lead times, back-ordered items, and estimated arrival dates. When shipments are delayed, Dewx automatically notifies affected customers with updated timelines, preventing frustration and cancellations.
Is Dewx suitable for furniture stores with multiple showrooms?
Absolutely. Dewx supports multi-location operations with shared customer profiles, inventory visibility across locations, and unified communication. Whether you have one showroom or ten, every customer interaction is tracked in one place.
See what agencies Dew replaces
Explore how Dewx replaces specific agency types
Ready to furnish your business with better tools?
Join furniture store owners who've eliminated order chaos and started closing more high-ticket sales.