Deliver Exceptional Care.
Not Endless Paperwork.
Caregiver scheduling, patient communication, and intake management — all from one platform. AI-powered visit reminders, family updates, and care authorization tracking.
The home health agency's daily battle
Sound familiar?
📞 Caregiver no-show at 6 AM, family calling frantically...
🏥 New hospital referral sitting unread for 3 days...
📋 Care plan still in a paper binder nobody can find in the field...
💰 Medicare billing delayed 2 weeks because visit notes are missing...
⏰ Caregiver certification expired — discovered during a state audit...
🌙 Scheduling coordinator calling caregivers at 10 PM to fill tomorrow...
Every missed visit is a compliance risk and a family's trust lost.
How Dewx works for home health agencies
One platform for scheduling, patient communication, intake, and billing coordination.
1. Centralize Every Contact
Family calls, physician referrals, and caregiver messages all flow into one inbox. Dew AI categorizes and routes each message so nothing falls through the cracks.
- Family communication hub
- Auto visit confirmations
- Referral pipeline tracking
2. Schedule & Dispatch
Visual scheduling board with caregiver availability, patient geography, and certification matching. Last-minute changes trigger automatic replacement workflows.
3. Document & Bill
Caregivers complete visit notes on mobile. Documentation syncs instantly for billing. Dew AI flags incomplete notes before billing cycles close.
Dewx after visit completion:
"Visit note submitted for Mrs. Rodriguez. 3 caregivers have incomplete notes from today. 12 authorizations expire this week — want me to send renewal requests now?"
Everything you need to run your home health agency
Purpose-built tools for home health coordinators, schedulers, and administrators.
Portal
All family and patient messages in one inbox — WhatsApp, email, calls, and voicemails
GTM Hub
Track every referral from intake request to signed care agreement
OPS Hub
Caregiver scheduling, visit documentation, and billing management
Dew AI
AI sends visit reminders, family updates, and follows up on pending care authorizations
Built for every type of home health service
Skilled Nursing
Coordinate RN and LPN visits, physician orders, and medication management with documentation that flows directly to billing.
- • Physician order tracking
- • Visit note automation
- • Medicare billing alignment
Personal Care & Aide Services
Manage high-volume caregiver scheduling, client matching, and family communication for non-medical home care.
- • High-volume scheduling
- • Caregiver-client matching
- • Family portal access
Therapy Services
Schedule PT, OT, and SLP visits, track therapy goals, and communicate progress to families and referring physicians.
- • Therapy goal tracking
- • Progress report automation
- • Physician communication
Connect your communication channels
Meet families and referral sources where they are.
Dewx vs Homecare Homebase / WellSky
| Feature | Dewx | HCHB / WellSky |
|---|---|---|
| Caregiver Scheduling | ✓ | ✓ |
| Unified Inbox (WhatsApp + Email) | ✓ | ✗ |
| AI No-Show Replacement | ✓ | ✗ |
| Family Communication Automation | ✓ | Limited |
| Referral Auto-Follow-Up | ✓ | ✗ |
| Visit Documentation & Billing | ✓ | ✓ |
| Multi-Channel Communication | ✓ | Email only |
| Affordable for Small Agencies | ✓ | ✗ |
Home Health Agency FAQ
How does Dewx help home health agencies manage caregiver scheduling?
Dewx gives your scheduling team a visual dispatch board with caregiver availability, patient geography, and certification requirements. When a caregiver calls out, Dew AI immediately identifies qualified replacements and sends them shift offers via WhatsApp. Families receive automatic notifications so they're never left wondering.
Can Dewx handle family communication for multiple patients?
Absolutely. Every patient has a dedicated communication thread that includes family members, the primary caregiver, and care coordinators. Dew AI sends automated visit confirmations, day-of reminders, and post-visit summaries so families always feel informed without flooding your staff with calls.
How does intake management work for new patient referrals?
Referrals from hospitals, physicians, and discharge planners flow directly into your GTM Hub. Each referral is tracked through assessment, authorization, and care plan completion. Dew AI follows up automatically with referral sources and families who haven't completed intake paperwork, cutting your time-to-first-visit significantly.
Can Dewx track caregiver certifications and compliance requirements?
Yes. Log each caregiver's certifications, training completions, and license expiration dates. Dewx notifies your HR team and the caregiver well before anything expires, preventing compliance gaps that could jeopardize your agency's licensure or payer contracts.
Is Dewx suitable for home health agencies of all sizes?
Yes. Whether you manage 10 patients or 500, Dewx scales with you. Small agencies benefit from the unified inbox and automated reminders immediately. Larger agencies leverage team-based scheduling, multi-coordinator inboxes, and reporting dashboards. You can start simple and unlock advanced features as you grow.
See what agencies Dew replaces
Explore how Dewx replaces specific agency types
Ready to transform your agency's operations?
Join home health agencies who've eliminated scheduling chaos and started delivering more consistent care.