Keep Families Informed.
Keep Beds Filled.
Family communication, admission inquiries, and discharge coordination — all from one platform. AI-powered family updates, care plan notifications, and admission follow-up.
The nursing home administrator's daily challenge
Sound familiar?
📞 Family of room 214 calling 3rd time today — nobody called them back...
🏥 Hospital discharge planner emailing — bed available but paperwork incomplete...
📋 Care plan conference scheduled — 2 of 4 family members never notified...
💼 Inquiry from last Tuesday for Mom placement — still no follow-up sent...
⏰ Grievance filed last week — no documented response in the file yet...
🌙 Family learned about fall from another resident, not from staff...
Every family communication failure is a 5-star rating and a referral lost.
How Dewx works for nursing homes
One platform for family communication, admission management, and care coordination.
1. Engage Every Family
Family messages, physician calls, and hospital discharge referrals all flow into one inbox. Automatic family updates reduce inbound calls and build trust before complaints arise.
- Proactive family updates
- Care plan notifications
- Admission inquiry tracking
2. Convert Admissions
Every inquiry from hospitals, physicians, and families is captured and followed up automatically. Tours are scheduled, documents are sent, and nothing falls through the cracks.
3. Coordinate Discharge
Hospital discharge coordination, post-acute care planning, and family communication all managed in one workflow so discharge goes smoothly every time.
Dewx discharge coordination:
"Memorial Hospital has 3 pending referrals — 2 awaiting insurance authorization. 4 residents have care plan conferences due this week. Want me to notify families now?"
Everything you need to run your nursing facility
Purpose-built tools for administrators, directors of nursing, and social services teams.
Portal
All family, hospital, and physician messages in one unified inbox — WhatsApp, email, and phone
GTM Hub
Track every admission inquiry from initial contact through signed admission agreement
OPS Hub
Discharge coordination, care plan management, and family communication scheduling
Dew AI
AI sends family updates, admission follow-ups, and care plan meeting notifications automatically
Built for every long-term care setting
Skilled Nursing Facilities
Manage short-term rehabilitation admissions, hospital discharge coordination, Medicare billing, and family communication for post-acute stays.
- • Hospital discharge pipeline
- • Medicare census optimization
- • Therapy coordination
Long-Term Care
Build family relationships over years of residency with consistent communication, care plan involvement, and proactive health event notification.
- • Long-term family engagement
- • Resident event notification
- • Annual care plan conferences
Memory Care
Support families of dementia and memory care residents with frequent updates, behavioral change notifications, and specialized communication programs.
- • Behavioral change alerts
- • Family education resources
- • Specialized care updates
Connect your communication channels
Meet families and hospital partners where they are.
Dewx vs PointClickCare / MatrixCare
| Feature | Dewx | PCC / MatrixCare |
|---|---|---|
| Resident & Census Management | ✓ | ✓ |
| Unified Inbox (WhatsApp + Email) | ✓ | ✗ |
| AI Family Engagement Automation | ✓ | ✗ |
| Admission Inquiry Conversion | ✓ | Limited |
| Care Plan Conference Automation | ✓ | ✗ |
| Hospital Discharge Coordination | ✓ | ✓ |
| Multi-Channel Communication | ✓ | Email only |
| Affordable for Single Facilities | ✓ | ✗ |
Nursing Home FAQ
How does Dewx help nursing homes improve family communication?
Dewx gives your social services and nursing team a centralized hub for all family communication. Families receive automatic updates when their loved one has a care plan change, health event, or scheduled therapy. This reduces inbound calls by up to 53% while dramatically improving family satisfaction scores and CMS quality ratings.
Can Dewx help nursing homes convert more admission inquiries?
Yes. When families call or email about placement, those inquiries are captured in the GTM Hub with full context. Dew AI sends automatic follow-up within minutes of inquiry — providing facility information, availability, and scheduling a tour. Facilities that respond within an hour are 7x more likely to convert the inquiry.
How does Dewx support hospital discharge coordination for SNF admissions?
Dewx tracks pending SNF admissions from hospital discharge planners with all required documentation — physician orders, nursing assessments, insurance authorizations, and family consents. Dew AI follows up with hospitals and families on outstanding items so your admissions team can move quickly and safely.
Can Dewx manage care plan conference notifications and documentation?
Absolutely. Dewx schedules care plan conferences at federally required intervals and sends invitations to all required family members via their preferred channel. After the conference, meeting summaries and care plan updates are automatically shared with families, improving compliance documentation and family engagement simultaneously.
Is Dewx suitable for nursing homes and assisted living communities?
Yes. Whether you operate a skilled nursing facility, assisted living, memory care community, or continuing care retirement community, Dewx adapts to your care level and communication needs. Multi-building operators can manage all communities from one dashboard with facility-specific inboxes and reporting.
See what agencies Dew replaces
Explore how Dewx replaces specific agency types
Ready to turn family trust into five-star ratings?
Join nursing facilities who've transformed family communication and built census through referral relationships.