DewX for Customer Retention — AI-Powered Churn Prevention and Client Success
DewX helps businesses reduce churn with real-time client health scores, AI-driven churn prediction, and automated retention workflows. Identify at-risk clients 30-60 days before they cancel and intervene with personalized check-ins and renewal sequences. Starting at $49/mo.
See Churn Coming.
Stop It Before It Happens
Real-time health scores, AI churn prediction, and automated retention sequences keep clients engaged and renewing — before they even think about leaving.
Start For $49/moSound familiar?
The reactive churn spiral
Client goes quiet → team doesn't notice
Usage drops → still no alert
Support tickets increase → team is busy with other fires
Client cancels → scramble to save them, too late
It costs 5x more to acquire a new client than to keep an existing one.
Retention powered by AI, not guesswork
Dew monitors every client signal and triggers the right action at the right moment — automatically.
Health Score Monitoring
Dew tracks login frequency, support tickets, engagement, and NPS signals to give every client a real-time health score
Automated Check-ins
Personalized check-in messages trigger automatically when a client's health score drops below your threshold
Churn Prediction
AI identifies clients at risk of churning 30-60 days before their renewal date so you can intervene proactively
Renewal Sequences
Multi-step renewal campaigns start automatically 90 days before contract end to maximize retention rates
Health Scores
Every client gets a real-time health score from 0-100. At-risk clients are flagged automatically so nothing slips past your team.
Proactive Outreach
Automated check-in messages reach clients at the right moment — before they get frustrated enough to look elsewhere.
Retention Analytics
Track churn rate, net revenue retention, and renewal rates over time. See which retention actions work and double down.
Popular integrations
Monitor client health signals across every communication channel.
Frequently Asked Questions
What is a client health score and how does Dewx calculate it?
A health score is a real-time measure of how engaged and satisfied each client is. Dewx calculates it using login frequency, feature usage, support ticket volume and sentiment, email response rates, NPS survey results, and payment history. Each factor is weighted and produces a score from 0-100. Clients below 60 are flagged as at-risk.
How far in advance can Dewx predict churn?
Dewx's churn prediction model typically identifies at-risk clients 30-60 days before they cancel. This window gives your team enough time to run a targeted retention sequence, offer proactive support, or escalate the account to a senior relationship manager. Early intervention is the single biggest lever for reducing churn.
What triggers an automated check-in message?
You configure the triggers. Common examples: health score drops below 70, client hasn't logged in for 14 days, three support tickets in one week, or NPS score below 7. When a trigger fires, Dew sends a personalized check-in via the client's preferred channel — email or WhatsApp — on behalf of their account manager.
How does the renewal sequence work?
Dewx starts a renewal campaign 90 days before each contract end date. The sequence includes a business review invitation, a value summary email highlighting ROI and key wins, a renewal proposal, and follow-up reminders. All messages are personalized with the client's specific usage data and outcomes. Clients on active renewal sequences renew at significantly higher rates.
Explore more use cases
See how Dewx helps with other client success workflows
Ready to keep the clients you worked hard to win?
Reduce churn with proactive AI-powered retention. Starting at $49/mo.
Start For $49/mo