Exceptional Guest Experiences.
Without the Operational Chaos.
Guest communications, front desk operations, housekeeping coordination, and upsell automation — all unified in one platform.
The hotel manager's operational blind spots
Sound familiar?
📱 Guest asks for extra pillows via WhatsApp — front desk only checks email...
🏨 Room 304 available since 11am — still waiting for "clean" status update at 3pm...
💰 Business traveler in a standard room — never offered the executive upgrade at $60...
⭐ Guest stayed 5 nights, spent $800 — never received a review request...
📋 TripAdvisor review mentions cold showers — first you heard about it...
🌐 Booking.com message from 8am — replied at 4pm after phone interruptions...
Every missed upsell and delayed review request costs real revenue.
How Dewx works for hotel management
One platform for guest communication, operations, upsells, and reputation management.
1. Unify Guest Communication
All guest messages from every platform land in one inbox. AI handles routine requests instantly. Staff focus on high-value interactions that require a human touch.
- OTA + WhatsApp + direct unified
- AI concierge for routine requests
- Guest sentiment monitoring
2. Maximise Every Stay
Pre-arrival upsell sequences, real-time housekeeping coordination, and in-stay service delivery that creates memorable guest experiences.
3. Protect Your Reputation
Real-time sentiment alerts catch issues before guests leave. Automated review requests maximise positive reviews. Reputation management built into every stay.
Dewx mid-stay alert:
"Room 217 mentioned 'noisy pipes' in their WhatsApp message. Shall I alert maintenance and offer a room move? Catching this now prevents a negative TripAdvisor review."
Everything you need to run your hotel
Purpose-built tools for hotel managers and independent properties.
Portal
All guest messages unified — OTA platforms, WhatsApp, email, and direct calls in one view
GTM Hub
Corporate account management, group booking pipeline, and direct booking growth
OPS Hub
Front desk coordination, housekeeping status, maintenance requests, and F&B orders
Dew AI
AI handles routine guest requests, sends upsell offers, and requests reviews at checkout
Built for every type of hotel
Independent Hotels
Compete with chain hotels using AI-powered personalization and communication that large properties can't replicate.
- • Personalised guest communication
- • Direct booking growth tools
- • OTA dependency reduction
Boutique & Design Hotels
Deliver the curated, personal experience that defines boutique hospitality with consistent communication at scale.
- • Curated local experience upsells
- • Premium package automation
- • Loyalty & repeat-guest programs
Business Hotels
Manage corporate accounts, group bookings, and frequent business traveler relationships efficiently.
- • Corporate account management
- • Group booking coordination
- • Business traveler loyalty
Connect your hotel communication channels
Meet guests where they communicate throughout their stay.
WhatsApp Integration
Handle concierge requests, room service orders, and check-out coordination via WhatsApp
Gmail Integration
Pre-arrival upsell emails, loyalty program updates, and post-stay review requests
Calendar Integration
Sync housekeeping rotations, maintenance schedules, and group event timelines
Dewx vs Opera / Mews PMS
| Feature | Dewx | Opera / Mews |
|---|---|---|
| Property Management | ✓ | ✓ |
| Unified Inbox (WhatsApp + OTA) | ✓ | ✗ |
| AI Guest Communication | ✓ | ✗ |
| Pre-Arrival Upsell Automation | ✓ | Limited |
| Reputation Management | ✓ | ✗ |
| Multi-Channel Messaging | ✓ | Email only |
| Mid-Stay Sentiment Monitoring | ✓ | ✗ |
| Affordable for Small Hotels | ✓ | ✗ |
Hotel Management FAQ
How does Dewx help hotels manage guest communication across multiple channels?
Dewx creates a single inbox for all guest communication — messages from Booking.com, Expedia, direct email, phone calls, and WhatsApp all appear in one place. Front desk staff see complete guest conversation history regardless of channel. Dew AI handles routine requests like extra towels, wake-up calls, and restaurant recommendations automatically.
How does Dewx help hotels increase upsell revenue?
Dewx sends automated pre-arrival upsell messages at the highest-conversion window — 24-72 hours before check-in. Room upgrades, early check-in, airport transfers, spa packages, and restaurant reservations are offered with personalised messaging based on the guest's booking profile. Hotels see an average 37% increase in upsell revenue within 90 days.
Can Dewx help with housekeeping coordination and room status?
Yes. The OPS Hub tracks room cleaning status in real time. When a room is marked clean, the system automatically updates availability for early check-in guests and notifies front desk. Housekeeping teams receive their task lists via WhatsApp or mobile, reducing the radio chatter that disrupts the guest experience.
How does Dewx help hotels improve their online reputation?
Dewx sends personalised review requests at the optimal moment — during checkout or within 2 hours after departure. AI monitors for negative sentiment in messages during the stay and alerts management to resolve issues before guests leave and post negative reviews. Hotels using Dewx see 5x more reviews and consistently higher ratings.
Is Dewx suitable for independent hotels competing with large chains?
Dewx levels the playing field. Independent hotels can deliver the personalised communication that large chains struggle to replicate, while using AI automation to operate with the efficiency of a much larger property team. Many independent hotels using Dewx report their guest communication quality surpasses nearby chain competitors.
See what agencies Dew replaces
Explore how Dewx replaces specific agency types
Ready to run a hotel guests rave about?
Join hotel managers who've eliminated operational chaos and started delivering the seamless guest experiences that drive loyalty and five-star ratings.