Alpine Dental Increases Patient Bookings by 40%

The Challenge

Alpine Dental had been running their practice on Dentrix for years, with Mailchimp bolted on for patient reminders and recall campaigns. The two systems never talked to each other, leaving the front desk staff manually exporting patient lists and juggling appointment follow-ups.

No-shows were climbing, recall rates were dropping, and the team spent more time on admin work than patient care. They needed a unified system that could handle scheduling, patient communication, and marketing in one place.

• Patient recall lists exported manually between Dentrix and Mailchimp
• No-show rate climbing to 18% with no automated reminders
• Front desk spending 5+ hours weekly on manual follow-ups
• Zero visibility into marketing campaign effectiveness

The Solution

Alpine Dental migrated to Dewx in a two-week rollout, consolidating patient management, automated reminders, and marketing campaigns into a single platform.

The Results

Timeline