Restore Chiropractic Improves Patient Retention by 45%
How a 3-location chiropractic group unified patient communication and care plan tracking into one platform — and dramatically improved treatment plan adherence.
The Challenge
Restore Chiropractic ran three busy clinics with patients on multi-visit care plans. ChiroTouch managed patient records and scheduling at each location while Mailchimp sent generic wellness newsletters. Patient drop-off mid-treatment plan was their biggest revenue leak.
Patients who missed two consecutive visits were never automatically flagged or contacted. Educational content about the importance of completing care plans wasn't tied to where patients were in their treatment. The front desk relied on memory to follow up with no-shows.
- 30% of patients dropping off mid-care plan
- No automated follow-up for missed appointments
- Education content not linked to care plan progress
- No cross-location patient visibility
The Solution
Restore Chiropractic migrated to Dewx over three weeks, connecting care plan progress to automated patient engagement workflows.
CX Hub — Care Plan Tracking
Visual progress tracking for each patient's care plan with milestone completion and next-visit scheduling.
Portal — Patient Engagement
Automated SMS reminders, educational drips, and re-engagement sequences for missed appointments.
GTM Hub — Patient Reactivation
Identify and re-engage patients who dropped off care plans with targeted win-back campaigns.
Dew AI — Education Content
AI-generated educational messages tied to each patient's specific care plan phase and progress.
The Results
45%
Better patient retention
70%
Care plan completion rate
60%
Fewer missed appointments
2 → 1
Tools consolidated into Dewx
Timeline
Imported patient records from ChiroTouch; configured care plan templates with milestone tracking.
Launched automated appointment reminders and care plan education sequences.
Rolled out to all three locations; activated patient reactivation campaigns for lapsed patients.
Patient retention up 45%; care plan completion rate improved from 50% to 70%.
“Patients were dropping off care plans because they forgot why the next visit mattered. Now Dewx sends them an educational message before each appointment that explains what we're working on and why. Retention is up 45% and patients are getting better outcomes.”
Features That Made the Difference
Care Plan Tracking
Visual progress per patient with milestone alerts.
Smart Reminders
Automated messages tied to care plan phase.
Patient Reactivation
Win-back campaigns for lapsed care plan patients.
AI Education Content
Phase-specific health education sent automatically.
Revenue per Visit
Track collections and revenue across all locations.
Cross-Location Profiles
Patients seen at any location with full history.
Ready to Improve Patient Retention?
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