Honor Every Family.
Miss No Detail.
First calls, arrangement coordination, family communication, and aftercare — all managed with dignity from one platform. Compassionate AI assistance so you focus on families, not paperwork.
The funeral director's daily challenge
Sound familiar?
📞 First call at 2am — family deserves an immediate, compassionate response...
📄 Arrangement notes in three different notebooks across two staff members...
🌸 Florist confirmation never followed up — flowers missed on service day...
💌 Aftercare packet mailed once, then family never heard from you again...
📋 Pre-need inquiry from 8 months ago — never followed up — they used a competitor...
📱 Family calls 3 weeks later for a death certificate — "can you find the file?"...
Every missed aftercare touchpoint is a referral that never happens.
How Dewx works for funeral homes
One platform for family communication, arrangement coordination, and long-term aftercare.
1. Respond with Compassion
Every first call, email, and WhatsApp message from a grieving family is captured in one place. Respond with dignity using AI-assisted compassionate templates.
- 24/7 first-call capture
- Compassionate response templates
- Arrangement status tracking
2. Coordinate Every Detail
Manage the entire arrangement timeline from transfer to service. Coordinate vendors, track confirmations, and keep staff aligned on every case.
3. Support After the Service
Automated aftercare sequences check in with families at meaningful intervals, send grief resources, and recognize anniversaries with warmth.
Dewx 30-day aftercare reminder:
"It's been one month since the Anderson service. Shall I send the family a compassionate check-in message and grief support resources?"
Everything you need to serve families with excellence
Purpose-built tools for funeral homes and death care professionals.
Portal
All family communication in one compassionate inbox - calls, WhatsApp, email, and voicemails
GTM Hub
Nurture pre-need inquiries with sensitivity and track from first contact to arrangement
OPS Hub
Arrangement scheduling, vendor coordination, billing, and aftercare management
Dew AI
AI handles compassionate first-response messaging, aftercare follow-up, and anniversary outreach
Built for every type of funeral business
Full-Service Funeral Homes
Manage traditional and contemporary services with complete arrangement coordination and family communication.
- • Multi-case staff coordination
- • Service day checklist management
- • Post-service billing automation
Cremation Services
Streamline direct cremation workflows with digital authorizations, urn selection, and memorial planning support.
- • Digital authorization collection
- • Memorial planning guidance
- • Urn & keepsake catalog
Pre-Need Planning
Nurture pre-need inquiries over months or years with sensitive, informative follow-up that builds trust.
- • Long-term nurture sequences
- • Pre-need contract management
- • Anniversary relationship touchpoints
Connect your communication channels
Be present for families wherever they reach out.
Dewx vs. legacy funeral home software
| Feature | Dewx | Legacy Software |
|---|---|---|
| Arrangement Record Management | ✓ | ✓ |
| Unified Inbox (WhatsApp + Email) | ✓ | ✗ |
| AI Compassionate Templates | ✓ | ✗ |
| Automated Aftercare Sequences | ✓ | Limited |
| Pre-Need Lead Nurturing | ✓ | ✗ |
| Vendor Coordination Hub | ✓ | Basic |
| Mobile-Friendly Interface | ✓ | ✗ |
| Affordable Monthly Pricing | ✓ | ✗ |
Funeral Home Software FAQ
How does Dewx handle the sensitivity required in funeral home communication?
Dewx is designed with the death care profession in mind. All AI-generated messages use compassionate, dignified language appropriate for families in grief. You can fully customize tone and wording, and every automated message goes through your review before being sent. Dew AI assists — it never replaces the human touch that defines your practice.
Can Dewx help with aftercare programs for bereaved families?
Yes. Set up automated aftercare sequences that check in with families at 30, 60, and 90 days after the service, send grief resources, and note important anniversaries. Families who feel supported long after the service are far more likely to refer friends and return for pre-need arrangements.
How does Dewx manage pre-need lead nurturing for funeral homes?
Pre-need inquiries require a long, sensitive nurture process. Dewx tracks every pre-need contact and delivers educational resources, compassionate check-ins, and gentle follow-ups over months or years — all automated but fully personalized. Most funeral homes see a 2-3x improvement in pre-need conversion with systematic follow-up.
Can Dewx coordinate with external vendors like cemeteries and florists?
Absolutely. Each arrangement in Dewx has a vendor coordination section where you track confirmations from cemeteries, florists, clergy, musicians, and other service providers. Set reminders for vendor confirmations, log contact names and details, and keep all coordination in one place so nothing is missed on service day.
Is Dewx compliant with privacy requirements for funeral home records?
Dewx takes data security seriously and is built on enterprise-grade infrastructure with encryption at rest and in transit. Family records, arrangement details, and financial information are stored securely. We recommend consulting your legal counsel regarding specific state regulations for funeral home record retention, and Dewx can be configured accordingly.
See what agencies Dew replaces
Explore how Dewx replaces specific agency types
Ready to serve families with less friction?
Join funeral homes that have streamlined operations and deepened family relationships with Dewx.