Empower Coaching Eliminates 80% of Admin Time
How a 6-coach business coaching practice replaced fragmented scheduling and payment tools with one platform — and reclaimed 80% of their administrative hours for actual coaching.
The Challenge
Empower Coaching had 6 coaches serving 120+ clients with individual and group coaching programs. Practice Better handled scheduling and session notes, Stripe processed payments, and client intake happened via Google Forms — all disconnected.
Each coach spent an average of 12 hours per week on scheduling, invoicing, session prep, and follow-ups — time that should have been spent coaching. Client onboarding took 5+ days, and payment follow-ups were entirely manual.
- 12 hours per week per coach spent on administrative tasks
- 5+ day client onboarding process with manual intake
- Payment reminders and invoicing handled manually via email
- Session notes and client progress scattered across tools
The Solution
Empower migrated to Dewx in two weeks, automating the entire client journey from intake through session delivery and payment collection.
GTM Hub — Client Intake
Automated onboarding pipeline from inquiry to first session with intake forms, agreements, and scheduling in one flow.
Portal — Session Management
Integrated scheduling, session notes, and between-session messaging in one client timeline.
OPS Hub — Payments
Automated invoicing, subscription billing, and payment reminders with real-time revenue tracking.
Dew AI — Session Prep
AI-generated session summaries, progress reports, and personalized action items for each client.
The Results
80%
Reduction in admin time
1 day
Client onboarding (from 5 days)
40%
More coaching sessions delivered
2 → 1
Tools consolidated into Dewx
Timeline
Migrated client database and built GTM Hub intake pipeline with automated forms, agreements, and scheduling.
Launched Portal session management and OPS Hub billing; activated Dew AI session prep for all coaches.
Admin time dropped from 12 to under 3 hours per coach per week.
Coaches delivering 40% more sessions; client onboarding down to same-day.
“I became a coach to help people, not to chase invoices and manage calendars. Dewx automated everything that wasn't coaching. My admin went from 12 hours a week to barely 2, and I'm serving 40% more clients.”
Features That Made the Difference
Automated Intake
From inquiry to first session in one seamless flow.
Session Timeline
Notes, messages, and progress in one client view.
Auto Invoicing
Subscription billing and payment reminders on autopilot.
AI Session Prep
Auto-generated summaries and action items per client.
Client Progress
Track goals, milestones, and outcomes over time.
Coach Dashboard
Session load, revenue, and client outcomes per coach.
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