Harbor Homes Completes Projects 35% Faster
How a 20-employee home builder replaced two platforms with one — and slashed project timelines while keeping buyers informed at every milestone.
The Challenge
Harbor Homes built 30+ custom and semi-custom homes per year, but managing the process across Buildertrend for project scheduling and FreshBooks for budgeting created constant delays. Change orders took days to reflect in budgets, and subcontractors often missed schedule updates.
Buyers were frustrated by the lack of real-time visibility into their build progress, and the project managers spent hours each week reconciling timelines with financial data across the two platforms.
- Change orders took 3–5 days to reflect in project budgets
- Subcontractors missed schedule changes, causing cascading delays
- Buyers had no self-service view of build progress
- Weekly hours lost reconciling project timelines with financials
The Solution
Harbor Homes migrated to Dewx over four weeks, beginning with active projects and onboarding subcontractors in parallel.
CX Hub — Project Tracking
Gantt-style project timelines with milestone tracking, sub-contractor scheduling, and buyer-facing progress views.
OPS Hub — Budget Management
Real-time budget tracking with instant change order updates, subcontractor payments, and draw schedules.
GTM Hub — Buyer Pipeline
Track prospects from model home visit through contract signing with automated follow-up sequences.
Dew AI — Progress Updates
AI-generated weekly buyer update emails with milestone summaries and next-step previews.
The Results
35%
Faster project completion
90%
Buyer satisfaction score
5 hrs
Saved per PM per week
2 → 1
Tools consolidated into Dewx
Timeline
Migrated active project data and configured project templates with milestone tracking.
Onboarded subcontractors to scheduling system; linked budget tracking to project milestones.
Launched buyer-facing progress portal and automated update emails.
Migrated all remaining projects; activated Dew AI for weekly buyer summaries.
“Change orders used to derail our timelines because the budget never caught up. Now everything updates in real time. Our builds are finishing 35% faster, and buyers love the progress portal.”
Features That Made the Difference
Project Milestones
Gantt timelines with sub-contractor scheduling.
Real-Time Budgets
Change orders instantly reflected in project financials.
Buyer Pipeline
Track prospects from first visit to contract signing.
AI Progress Updates
Auto-generate weekly buyer email summaries.
Sub-Contractor Portal
Subs see schedules, submit invoices, and log progress.
Team Coordination
Real-time task assignments across trades and crews.
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