Titan Builders Reduces RFIs by 35%
How a 50-employee commercial construction firm replaced expensive project and accounting tools with one platform — and dramatically cut unnecessary requests for information.
The Challenge
Titan Builders managed $40M in annual commercial projects, but Procore's high per-user costs and QuickBooks' limitations were straining the budget. Worse, the two systems created information silos that generated unnecessary RFIs — subcontractors and project managers couldn't find the answers they needed because data was scattered.
Each RFI added an average of two days to the project timeline. Drawing revisions weren't distributed consistently, submittals got lost in email chains, and the accounting team spent entire weeks on monthly job cost reconciliation between Procore and QuickBooks.
- Excessive RFIs caused by scattered project documentation
- Drawing revisions not distributed consistently to all parties
- Submittals lost in email chains with no central tracking
- Monthly job cost reconciliation consuming entire weeks
The Solution
Titan Builders phased in Dewx over four weeks, starting with their two largest active projects and giving all subcontractors portal access from day one.
CX Hub — Document Control
Centralized drawing management with automatic revision distribution, submittal tracking, and RFI workflows.
OPS Hub — Job Cost Tracking
Real-time job costing tied to project phases with change order management and budget forecasting.
Portal — Sub Collaboration
Subcontractor portal with schedule access, document sharing, and direct communication with project managers.
Dew AI — RFI Prevention
AI analyzes drawings and specs to flag potential conflicts and ambiguities before they become RFIs.
The Results
35%
Fewer RFIs per project
20%
Faster project delivery
$3,500
Saved monthly on software costs
2 → 1
Tools consolidated into Dewx
Timeline
Migrated two pilot projects; configured CX Hub document control and RFI workflows.
Onboarded subcontractors to Portal; connected OPS Hub for real-time job costing.
Expanded to full portfolio; activated Dew AI conflict detection on all active drawings.
Measured 35% reduction in RFIs and 20% faster average project delivery.
“Every RFI costs us two days and a lot of goodwill with the owner. Dewx cut our RFIs by 35% because everyone has the right documents, subs can find answers themselves, and the AI catches conflicts before they hit the field. We're also saving $3,500 a month over Procore.”
Features That Made the Difference
Document Control
Auto revision distribution and submittal tracking.
Job Cost Tracking
Real-time budgets with change order management.
Subcontractor Portal
Self-serve access to schedules and documents.
AI Conflict Detection
Flag drawing conflicts before they become RFIs.
Portfolio Analytics
All projects tracked with delivery forecasting.
Team Coordination
Cross-project resource allocation and scheduling.
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