Vitality Health Increases Patient Visits by 55%
How an eight-practitioner integrative health clinic replaced fragmented scheduling and marketing tools with one platform — and filled their appointment books like never before.
The Challenge
Vitality Health offers acupuncture, naturopathy, massage therapy, and nutritional counseling under one roof. Jane App managed scheduling and patient records, while Mailchimp handled newsletters and re-engagement campaigns. The two systems had no awareness of each other.
Patients who hadn't booked in months received the same generic newsletter as weekly regulars. No-show rates climbed because reminders were manual and inconsistent. The front desk spent more time managing software than managing patients, and practitioners had no visibility into their own rebooking rates.
- Patient scheduling disconnected from marketing and re-engagement
- No-show rate at 18% due to inconsistent manual reminders
- Generic email campaigns with no segmentation by treatment type
- Practitioners blind to their own rebooking and retention metrics
The Solution
Vitality Health migrated to Dewx in three weeks, connecting scheduling, patient communication, and re-engagement into a single automated system.
GTM Hub — Patient Reactivation
Automated re-engagement campaigns triggered when patients lapse, segmented by treatment type and visit frequency.
Portal — Appointment Reminders
Automated SMS and email reminders with one-tap confirm/reschedule, cutting no-shows dramatically.
CX Hub — Care Coordination
Treatment plans tracked across practitioners so the acupuncturist knows what the naturopath prescribed.
Dew AI — Wellness Content
AI-generated seasonal wellness tips and treatment-specific follow-up content for each patient segment.
The Results
55%
More patient visits per month
7%
No-show rate (down from 18%)
3x
Rebooking rate improvement
2 → 1
Tools consolidated into Dewx
Timeline
Migrated patient records from Jane App; configured appointment types and practitioner schedules.
Set up automated reminders, no-show follow-ups, and lapsed-patient reactivation campaigns.
Launched CX Hub care coordination and trained all practitioners on the unified patient dashboard.
Measured 55% increase in monthly patient visits and no-show rate dropped from 18% to 7%.
“Patients were slipping away and we didn't even know it. Dewx showed us exactly who hadn't been back in 60 days and automatically reached out to them. Our chairs are full, our no-show rate is a third of what it was, and our practitioners finally see their own performance.”
Features That Made the Difference
Patient Reactivation
Auto-trigger campaigns for lapsed patients.
Smart Reminders
SMS and email with one-tap confirm/reschedule.
Care Coordination
Cross-practitioner treatment plan visibility.
AI Wellness Content
Personalized follow-up tips by treatment type.
Revenue by Practitioner
Per-provider revenue and utilization tracking.
Rebooking Analytics
Track which patients rebook and which lapse.
Ready to Fill Your Appointment Book?
Join health practices that have unified scheduling, communication, and patient engagement with Dewx.
Start Your Free Trial