Close Every Care Gap.
Not Just Every Chart.
Chronic disease follow-ups, referral coordination, and preventive care outreach — all from one platform. AI-powered scheduling, lab notifications, and care gap closure.
The internist's daily coordination challenge
Sound familiar?
📞 Patient calling 4th time about lab results still in the queue...
🔬 Diabetic patient's A1C hasn't been checked in 14 months...
📋 Cardiology referral from 6 weeks ago — no idea if patient went...
💊 Medication refill request sitting in the fax pile since Monday...
⏰ 47 patients overdue for colonoscopy — no one's reached out...
🌙 After-hours answering service leaves messages nobody sees until noon...
Every unmanaged care gap is a quality metric and a patient outcome.
How Dewx works for internal medicine practices
One platform for patient communication, care coordination, referrals, and preventive outreach.
1. Unify Patient Communication
Patient calls, lab inquiries, prescription requests, and referral questions flow into one inbox. Dew AI triages by urgency and routes to the right team member.
- Urgent symptom triage
- Lab result notifications
- Referral outcome tracking
2. Close Care Gaps
Dewx identifies overdue preventive care and chronic disease follow-ups. Dew AI sends targeted outreach to bring patients back in before their conditions deteriorate.
3. Coordinate Referrals
Track every referral from placement to specialist appointment completion. Dew AI follows up when appointments aren't scheduled and retrieves consultation reports automatically.
Dewx referral tracking:
"Patient Martinez saw cardiology yesterday. Consultation report not yet received. 8 referrals placed this week — 3 still haven't scheduled with specialists. Want me to follow up?"
Everything you need to run your internal medicine practice
Purpose-built tools for internists, care coordinators, and practice managers.
Portal
All patient calls, messages, and lab inquiries in one unified inbox — WhatsApp, email, and phone
GTM Hub
Track new patient referrals and specialist coordination from request to completed visit
OPS Hub
Appointment scheduling, care gap tracking, and patient recall management
Dew AI
AI sends appointment reminders, lab result notifications, and preventive care outreach automatically
Built for every internal medicine practice model
Solo & Small Group Practices
One platform replaces your answering service, recall software, and referral spreadsheets — designed for lean teams.
- • Answering service replacement
- • Automated patient recall
- • Single-physician workflows
Multi-Physician Groups
Team-based inboxes, physician-specific panels, and shared staff workflows that scale across multiple providers and locations.
- • Multi-provider scheduling
- • Shared care team inbox
- • Group-level reporting
Concierge & Direct Primary Care
Deliver the high-touch communication and same-day responsiveness that concierge patients expect — without hiring more staff.
- • Same-day response SLA
- • Personalized patient outreach
- • Premium communication channels
Connect your communication channels
Meet patients where they are for every care interaction.
Dewx vs Luma Health / Klara
| Feature | Dewx | Luma / Klara |
|---|---|---|
| Appointment Scheduling | ✓ | ✓ |
| Unified Inbox (WhatsApp + Email) | ✓ | ✗ |
| AI Care Gap Outreach | ✓ | ✗ |
| Referral Loop Tracking | ✓ | Limited |
| Chronic Disease Panel Management | ✓ | ✗ |
| Lab Result Notifications | ✓ | ✓ |
| Multi-Channel Communication | ✓ | SMS only |
| Affordable for Solo Practices | ✓ | ✗ |
Internal Medicine Practice FAQ
How does Dewx help internal medicine practices manage chronic disease patients?
Dewx tracks every chronic disease patient against their care schedule — HbA1c checks, blood pressure monitoring, medication refills, and specialist referrals. Dew AI automatically reaches out to patients who are overdue for follow-ups via WhatsApp or email, dramatically reducing care gaps without burdening your staff.
Can Dewx handle referral coordination with specialists?
Yes. Every referral is tracked from the moment it's placed through specialist appointment completion and results communication back to your practice. Dew AI follows up with both patients and specialists when appointments aren't scheduled or reports aren't received, keeping your referral loop closed.
How does Dewx help with preventive care gap outreach?
Configure your preventive care protocols and Dewx identifies patients who are overdue for screenings, immunizations, or wellness visits. Dew AI sends personalized outreach messages that explain why the care matters and make it easy for patients to schedule — boosting your quality metrics and patient health outcomes.
Can Dewx manage after-hours patient communication for internal medicine?
Absolutely. Dew AI handles after-hours patient messages intelligently — triaging urgent symptoms for on-call physician notification, answering routine prescription refill questions, and scheduling callbacks for non-urgent concerns. Your answering service costs drop while patients get faster, more useful responses.
Is Dewx suitable for multi-physician internal medicine groups?
Yes. Dewx supports team-based inboxes where each physician has their own patient communication lane. Front office staff can handle scheduling and triage while nurses manage clinical messages and physicians review only what requires their attention. Works for solo internists through 20-physician groups.
See what agencies Dew replaces
Explore how Dewx replaces specific agency types
Ready to close every care gap?
Join internal medicine practices who've eliminated follow-up failures and improved their quality metrics.