Every Patient Recalled. Every Order Tracked.
One Platform.
Exam scheduling, recall reminders, frame orders, and patient communication - all in one place. AI-powered practice management that lets your team focus on eye care, not phone tag.
The optometry admin bottleneck is costing you patients
A typical front desk's morning
7:30 AM - Check voicemails from patients asking about frame orders and exam availability...
8:00 AM - Open practice management software to check today's exam schedule...
8:30 AM - Call patients to confirm afternoon exam appointments one by one...
9:15 AM - Phone the lab about two back-ordered frames with no tracking updates...
10:00 AM - Spend 45 minutes on hold with insurance for a prior authorization...
11:00 AM - Realize 200+ patients with expired prescriptions have never been contacted...
Half the day gone. Exam chairs sitting empty. Patients going elsewhere.
How Dewx transforms your optometry practice
One platform. All your patients. AI-powered.
1. Unified Patient Inbox
All patient messages from WhatsApp, email, texts, and calls logged in one place. Never miss a message or lose a conversation thread.
- WhatsApp order notifications
- Email inquiries & prescriptions
- Patient profiles & rx history
2. Schedule & Track Orders
Patients book exams online, receive automatic reminders, and get notified when frames arrive. Cancellations trigger waitlist outreach automatically.
3. AI-Powered Recalls
Dew AI tracks every patient's prescription expiration and recall schedule, sending personalized reminders when annual exams are due.
You say:
"Remind all patients with expired prescriptions that annual exams are due"
Dew creates:
"Hi David! It's been over a year since your last eye exam at Clear Vision Optometry. Your prescription has expired and it's time for your annual checkup. Book online or reply to this message to schedule!"
Everything your practice needs
Purpose-built tools for eye care practices that want to grow, not drown in admin.
Portal
Unified patient communication - texts, emails, and messages in one inbox for your entire optical team
GTM Hub
New patient pipeline from first inquiry to booked exam with automated nurturing and follow-up
OPS Hub
Exam scheduling, frame orders, and insurance tracking all connected in one seamless workflow
Dew AI
Automated recall reminders, prescription expiration alerts, and frame arrival notifications sent at the right time
Built for every type of eye care practice
General Optometry
Manage comprehensive eye exams, prescription updates, and routine care with automated recall cycles and patient communication.
- • Annual exam recall automation
- • Prescription expiration tracking
- • New patient onboarding workflows
Pediatric Eye Care
Coordinate with parents for children's eye exams, track developmental milestones, and manage back-to-school exam rushes efficiently.
- • Parent-focused communication
- • School exam scheduling waves
- • Growth-based recall intervals
Contact Lens Specialists
Track fitting appointments, trial lens follow-ups, and reorder schedules with automated reminders when contact lens supplies run low.
- • Fitting follow-up sequences
- • Supply reorder reminders
- • Trial lens tracking
Connect your patient channels
Bring all patient communication into one place.
Dewx vs Crystal PM & RevolutionEHR
| Feature | Dewx | Crystal PM / RevolutionEHR |
|---|---|---|
| Exam Scheduling | ✓ | ✓ |
| Unified Patient Inbox | ✓ | ✗ |
| WhatsApp Reminders | ✓ | ✗ |
| AI Recall Automation | ✓ | Manual |
| Frame Order Tracking | ✓ | Basic |
| Automated Patient Alerts | ✓ | ✗ |
| New Patient Pipeline | ✓ | ✗ |
| All-in-One Platform | ✓ | ✗ |
Optometrist FAQ
How does Dewx help optometrists increase annual exam bookings?
Dewx tracks every patient prescription expiration date and recall schedule. Dew AI automatically sends personalized reminders when annual exams are due, using the patient's preferred communication channel - WhatsApp, SMS, or email. Patients can book directly from the reminder with a single tap, dramatically increasing rebooking rates.
Can Dewx track frame and contact lens orders?
Yes. OPS Hub lets you track every order from placement to patient pickup. When frames arrive or contact lenses are ready, Dew AI automatically notifies the patient via their preferred channel. You can also track back-ordered items and send proactive updates so patients are never left wondering about their order status.
How does the unified inbox work for an optometry practice?
Portal brings every patient conversation into one place - whether they called about their order, emailed a question about their prescription, or texted to reschedule an exam. Your front desk sees a single timeline per patient, so anyone can pick up where a conversation left off without asking the patient to repeat themselves.
Can Dewx handle insurance authorization tracking?
OPS Hub includes workflow tracking for insurance authorizations. You can log authorization status, set reminders for pending approvals, and keep your team informed about which patients have been approved for specific services or products. While it does not replace your insurance billing system, it ensures no authorization falls through the cracks.
Is Dewx suitable for practices with optical shops?
Absolutely. Dewx handles both the clinical exam side and the retail optical side of your practice. Track exam scheduling, prescription management, and frame orders all in one system. When a patient completes an exam, the handoff to the optical shop for frame selection and ordering is seamless.
See what agencies Dew replaces
Explore how Dewx replaces specific agency types
Ready to modernize your eye care practice?
Join optometry practices that have filled their exam chairs, eliminated recall gaps, and grown their patient base with Dewx.