Support Managers Deliver More with Dewx
Manage every ticket, track every metric, and give your agents AI superpowers — all from one platform.
Upgrade Your Support StackWhy Support Managers Choose Dewx
Unified Support Dashboard
Email, chat, WhatsApp, social — all support channels in one queue. No more switching between tools to manage tickets.
AI-Powered First Response
Dew handles common questions instantly, drafts responses for agents, and routes complex issues to the right team member.
CSAT and SLA Tracking
Monitor response times, resolution rates, customer satisfaction scores, and agent performance in real time.
Knowledge Base That Learns
Dew suggests knowledge base articles to customers and agents, and identifies gaps where new articles are needed.
Your Complete Support Platform
CX Hub — Ticket Management
Full ticketing system with queues, priorities, assignments, and SLA tracking.
Learn morePortal — Omnichannel Inbox
Support conversations from every channel merged into one intelligent queue.
Learn moreDew — AI Support Agent
AI that handles L1 tickets, drafts responses, and assists human agents with context.
Learn moreFrequently Asked Questions
Can Dew actually resolve support tickets?
Yes. Dew handles common questions (shipping, returns, account issues) automatically using your knowledge base and past responses. For complex issues, it drafts a response and escalates to a human agent with full context.
How does Dewx compare to Zendesk or Freshdesk?
Dewx includes everything Zendesk offers — ticketing, queues, SLAs, and reporting — plus CRM, inbox, projects, and AI in one platform. No need to buy and integrate separate tools.
Can I track agent performance?
Yes. Dewx provides per-agent metrics including response time, resolution time, ticket volume, CSAT scores, and AI-assist usage. Perfect for coaching and capacity planning.
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