Your IT support ticket queue shouldn't need a team of 3.
Dewx replaces tier-1 IT support with AI-powered ticket routing, knowledge base answers, and automated issue resolution — cutting costs while improving response times.
What's wrong with your current it support team
Paying $3K–$8K/mo for support staff handling repetitive, low-complexity tickets
Tier-1 tickets like password resets clog the queue and delay real issues
Response times suffer because knowledge is locked inside individual team members
After-hours requests go unanswered until the next business day
What Dew does instead
Automated ticket routing based on category, urgency, and team workload
Knowledge base answers for common issues without human involvement
Instant resolution of frequent requests like password resets and access provisioning
Smart escalation management that routes only complex issues to humans
System monitoring alerts before users even submit a ticket
Self-service portals so employees resolve issues independently
Side by side
Traditional IT Support Team
IT team: $5K/mo avg for 2–3 support staff
With Dew
Dewx: flat subscription, scales with ticket volume
Traditional IT Support Team
Business-hours-only coverage, on-call costs extra
With Dew
Dewx handles tickets 24/7 at no additional cost
Traditional IT Support Team
Knowledge gaps when staff turn over
With Dew
Centralized AI knowledge base that never walks out the door
Traditional IT Support Team
Tier-1 tickets delay tier-2 and tier-3 work
With Dew
AI resolves tier-1 instantly, humans focus on complex issues
Frequently Asked Questions
What kinds of IT tickets can Dewx resolve automatically?
Password resets, software access requests, VPN troubleshooting, account unlocks, and most FAQ-type issues. Dewx resolves 60–80% of typical tier-1 volume without human involvement.
How does escalation work when Dewx cannot resolve an issue?
Dewx escalates unresolved tickets to the appropriate team member with full context already attached — symptoms, steps attempted, and system state — so no time is wasted on back-and-forth.
Does Dewx integrate with our existing helpdesk software?
Yes. Dewx connects to popular helpdesk platforms so your team keeps the tools they know while AI handles the repetitive resolution work underneath.
Can Dewx handle IT support for a distributed remote team?
Dewx is built for distributed teams. It operates across time zones, handles multi-language requests, and gives every employee the same quality of support regardless of location.
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Replace your it support team today.
Stop paying $3K–$8K/mo for what AI can do better, faster, and cheaper.
Start For $49/mo