Swift Plumbing Handles 50% More Emergency Calls
How a 12-technician plumbing company replaced an expensive PSA and disconnected accounting with one platform — and dramatically increased their emergency response capacity.
The Challenge
Swift Plumbing was the go-to emergency plumber in their metro area, but ServiceTitan's costs had ballooned and QuickBooks ran in a completely separate world. Dispatchers struggled with the clunky interface during high-pressure emergency calls, and technicians found ServiceTitan's mobile app slow and confusing.
Emergency calls were being turned away because dispatchers couldn't identify the nearest available technician fast enough. Invoices were created hours after jobs, payments were delayed, and the office spent weekends reconciling job records with QuickBooks entries.
- Emergency calls lost due to slow dispatching workflow
- Technicians struggling with complex mobile PSA interface
- Invoicing delayed hours after job completion
- Weekend reconciliation sessions between ServiceTitan and QuickBooks
The Solution
Swift Plumbing deployed Dewx in a rapid two-week rollout, prioritizing dispatch speed and mobile simplicity for their field technicians.
CX Hub — Smart Dispatch
One-tap emergency dispatch with GPS-based technician routing and real-time availability tracking.
Portal — Customer Updates
Automated SMS updates to customers with technician ETA, arrival confirmation, and job completion notices.
OPS Hub — Instant Invoicing
Technicians generate invoices on-site from mobile devices with integrated payment collection.
Dew AI — Job Diagnostics
AI-assisted diagnostic checklists and repair recommendations based on symptom descriptions.
The Results
50%
More emergency calls handled
35%
Faster average response time
$2,400
Saved monthly on software costs
2 → 1
Tools consolidated into Dewx
Timeline
Migrated customer database; configured CX Hub dispatch board with GPS routing and availability tracking.
Deployed mobile app to technicians; connected OPS Hub for on-site invoicing and payment.
Activated Dew AI diagnostics and automated customer SMS notifications.
Measured 50% increase in emergency call capacity with existing team.
“ServiceTitan was costing us a fortune and slowing our dispatchers down. With Dewx, we dispatch in one tap, techs invoice on-site, and we never lose an emergency call. Plus we're saving $2,400 a month in software costs alone.”
Features That Made the Difference
Smart Dispatch
GPS-based routing with one-tap emergency assignment.
Customer SMS
Automated ETA and job status updates.
On-Site Invoicing
Generate invoices and collect payment in the field.
AI Diagnostics
Symptom-based repair checklists for technicians.
Response Metrics
Track dispatch-to-arrival times across the team.
Technician Tracking
Real-time availability and workload per tech.
Ready to Handle More Calls?
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