Restore Cars.
Stop Fielding Status Calls.
Proactive status updates, progress photos, and insurance coordination — all automated. Customers stay informed. Your team stays focused.
The body shop's daily grind
Sound familiar?
📞 "Is my car ready yet?" — 8th call this week from the same customer...
📧 Insurance adjuster emailed approval 3 days ago. Just found it in spam...
📸 Car looks amazing after paint. Customer has no idea — never sent a photo...
📋 Estimate from last week's walk-in... where did that paper go...
💬 Customer went with another shop because you took 2 days to follow up...
⭐ Beautiful repair. Customer picked up and drove away. No review asked...
Your work speaks for itself. But only if customers see it.
How Dewx works for auto body shops
One platform for repair tracking, customer updates, and insurance coordination.
1. Estimate & Schedule
Capture every estimate request, follow up automatically, and schedule drop-offs. Insurance emails stay organized in the same inbox.
- Auto follow-up on estimates
- Insurance email organization
- Drop-off scheduling
2. Repair & Update
As your team works on the repair, Dewx sends proactive status updates with progress photos at each milestone.
3. Deliver & Get Reviews
After pickup, automatically request a Google review. The customer is thrilled with the result — and now the world knows about your quality work.
Dewx after vehicle pickup:
"Your car looks brand new, Mrs. Patel! We hope you're thrilled with the result. If you have a moment, a Google review would mean the world to our team. Here's a quick link. Drive safe!"
Everything you need to run your body shop
Purpose-built tools for collision repair and auto body shops.
Portal
All communication - customer calls, insurance emails, WhatsApp updates - in one inbox
GTM Hub
Track every repair from initial estimate to completed job and review
OPS Hub
Repair scheduling, estimating, invoicing, and payment tracking
Dew AI
AI sends proactive status updates, handles inquiries, and requests reviews
Built for every type of body shop
Insurance Collision Repair
Streamline insurance claims, adjuster communication, and supplement tracking alongside customer updates.
- • Claim status tracking
- • Adjuster communication log
- • Supplement management
Custom Paint & Restoration
Manage long-term restoration projects with milestone updates and detailed progress documentation.
- • Project milestone tracking
- • Photo documentation
- • Custom quote management
PDR & Minor Repairs
High-volume minor repairs with quick turnaround need fast booking, efficient scheduling, and instant invoicing.
- • Quick-turn scheduling
- • Before/after photo sharing
- • Instant mobile invoicing
Connect your communication channels
Meet customers and insurers where they are.
Dewx vs CCC One / Mitchell Cloud
| Feature | Dewx | CCC / Mitchell |
|---|---|---|
| Unified Inbox (WhatsApp + Email + Phone) | ✓ | ✗ |
| Proactive Status Updates | ✓ | ✗ |
| Progress Photo Sharing | ✓ | Limited |
| Insurance Email Management | ✓ | ✓ |
| Automatic Review Requests | ✓ | ✗ |
| Estimate Follow-Up Automation | ✓ | ✗ |
| Multi-Channel Communication | ✓ | Email only |
| Affordable for Independent Shops | ✓ | ✗ |
Auto Body Shop FAQ
How does Dewx reduce status inquiry calls for auto body shops?
Dewx sends proactive repair status updates to customers via WhatsApp or text at key milestones: parts ordered, repair started, painting, reassembly, quality check, and ready for pickup. Customers stay informed without calling, reducing inbound status calls by up to 75%. Each update can include progress photos.
Can Dewx help manage insurance company communication?
Yes. Dewx keeps all insurance correspondence organized in your unified inbox alongside customer messages. Track which adjuster is handling each claim, store supplement requests, and keep a complete communication history for every repair job. No more digging through personal email inboxes for insurance approvals.
How does Dewx handle estimate follow-ups?
When a customer gets an estimate but hasn't scheduled the repair, Dewx automatically follows up. Dew AI sends a friendly reminder via WhatsApp or text, answers any questions about the estimate, and books the drop-off appointment when the customer is ready. No more estimates that disappear into a filing cabinet.
Can I send repair progress photos through Dewx?
Absolutely. Take progress photos directly from the Dewx app and send them to the vehicle owner via WhatsApp or email. Customers love seeing their car being restored, and these updates dramatically reduce anxious phone calls. Photos are automatically linked to the repair record for documentation.
Is Dewx suitable for body shops with multiple bays and technicians?
Yes. Dewx supports team management with repair bay scheduling, technician assignments, and workload visibility. Each technician can update job status from their phone while the front desk manages customer communication. Perfect for body shops with multiple repairs in progress simultaneously.
See what agencies Dew replaces
Explore how Dewx replaces specific agency types
Ready to stop fielding status calls and start growing?
Join body shops that keep customers informed automatically and turn every repair into a five-star review.