Treat More Patients.
Lose Fewer to the Wait.
Patient intake, wait time updates, discharge follow-ups - all managed from one platform. AI-powered communication keeps patients informed from arrival to recovery.
The urgent care center's daily pressure points
Sound familiar?
🚶 3 patients left without being seen during Saturday rush hour...
📞 "What's the wait time?" - 25 calls before noon...
📋 Discharge instructions printed but patient forgot them in the room...
⭐ 2.8 stars on Google - nobody's following up with happy patients for reviews...
🔖 Insurance pre-auth holding up a patient at registration for 20 minutes...
📆 Specialist referral from last week not confirmed - patient fell through the cracks...
Each patient walkaway costs $150-$400 in lost urgent care revenue.
How Dewx works for emergency clinics
One platform for patient communication, wait management, discharge workflows, and reputation building.
1. Communicate the Wait
Patients receive check-in confirmation and real-time queue position updates. They can wait comfortably nearby instead of crowding the waiting room.
- Queue position updates
- "You're next" notifications
- Insurance status alerts
2. Automate Discharge
Upon discharge, care instructions, medication reminders, and follow-up appointment scheduling are sent automatically to the patient's phone.
3. Build Reputation
Satisfied patients become online advocates. Automated review requests sent at the right moment build the 5-star reputation that drives new patient volume.
Dewx daily summary:
"47 patients seen today, 8 wait-time updates sent. 12 discharge instruction sets delivered. 5 new Google reviews generated. 3 specialist referrals need confirmation."
Everything you need to run your emergency clinic
Purpose-built tools for urgent care centers and walk-in clinics.
Portal
All patient messages in one inbox - WhatsApp, email, calls, and voicemails
GTM Hub
Track patient visits, satisfaction trends, and build your reputation through reviews
OPS Hub
Wait time management, discharge workflows, insurance follow-ups, and referral coordination
Dew AI
AI sends wait time updates, discharge instructions, and post-visit follow-ups automatically
Built for every type of urgent care facility
Standalone Urgent Care
Compete with hospital ERs and retail health clinics by delivering faster communication, transparent wait times, and superior follow-up care.
- • Walk-in queue management
- • Online reputation building
- • Return visit incentives
Multi-Location Urgent Care Groups
Centralized communication management across all locations with location-specific reporting and unified brand messaging.
- • Cross-location visibility
- • Centralized marketing campaigns
- • Consolidated performance data
Occupational Health Clinics
Manage employer relationships, worker visit coordination, and return-to-work documentation with automated employer notifications.
- • Employer communication portal
- • Return-to-work documentation
- • Drug test result notifications
Connect your communication channels
Keep patients informed on every channel they use.
Dewx vs Solv / Luma Health
| Feature | Dewx | Solv / Luma |
|---|---|---|
| Wait Time Notifications | ✓ | ✓ |
| Unified Inbox (WhatsApp + Email) | ✓ | ✗ |
| AI Discharge Follow-Up | ✓ | ✗ |
| Post-Visit Review Automation | ✓ | Limited |
| Insurance Status Communication | ✓ | ✗ |
| Referral Coordination Tracking | ✓ | ✗ |
| Multi-Channel Communication | ✓ | SMS only |
| All-in-One Pricing | ✓ | ✗ |
Emergency Clinic & Urgent Care FAQ
How does Dewx reduce patient walkaways from long wait times at urgent care?
Dewx sends automated wait time updates via WhatsApp or SMS to patients in queue. Patients waiting outside can monitor their position and return when close to being seen. Transparent communication dramatically reduces walkaways and the associated lost revenue, while improving patient experience scores.
Can Dewx automate post-visit discharge instructions and follow-up care?
Yes. When a patient is discharged, Dewx automatically sends their care instructions, medication guidance, and follow-up reminders via WhatsApp or email. Dew AI can answer common post-visit questions, reducing after-hours calls. Follow-up appointment reminders are scheduled automatically based on the discharge plan.
How does Dewx help urgent care centers collect patient reviews?
Within hours of a visit, Dewx automatically sends a satisfaction check-in and a gentle review request to patients who rated their experience positively. This timing - while the visit is still fresh - generates significantly higher review rates and helps build the online reputation that drives walk-in volume.
Can Dewx manage insurance verification communication at emergency clinics?
Absolutely. Dewx tracks insurance verification requests and follows up with insurers automatically. Patients are notified of their coverage status via WhatsApp before they reach registration, reducing front desk bottlenecks during peak hours. Coverage issues are flagged early so staff can address them proactively.
Is Dewx suitable for multi-location urgent care groups?
Yes. Dewx supports centralized management across multiple clinic locations with location-specific wait time tracking, shared patient communication workflows, and consolidated reporting. Marketing teams can run cross-location campaigns while each clinic manages its own day-to-day operations. Scales from single urgent care centers to regional networks.
See what agencies Dew replaces
Explore how Dewx replaces specific agency types
Ready to stop losing patients to the wait?
Join urgent care centers that have reduced walkaways, improved patient satisfaction scores, and built five-star reputations.