Every Transport Dispatched.
Zero Requests Missed.
Dispatch requests, driver coordination, facility contracts, and billing — all managed from one platform. AI-powered triage that keeps your fleet moving and your facilities confident.
The ambulance service's operational challenge
Sound familiar?
📠 Transport request faxed at 7am — not seen until 10am — facility furious...
🚑 Two crews dispatched to same pickup because systems weren't talking to each other...
💰 $18K in billing sitting unsubmitted because run sheets were incomplete...
📋 Facility SLA compliance report due Friday — no data to pull it from...
📞 Hospital calling to check on ETA while driver is already en route...
🌙 Dispatchers working double shifts because scheduling is done in paper logbooks...
One missed facility contract renewal can cost $50K+ in annual transport revenue.
How Dewx works for ambulance services
One platform for dispatch, driver coordination, facility communication, and billing management.
1. Capture Every Request
All transport requests — phone, email, online portal, fax notifications — land in one inbox. Dew AI categorises by urgency and transport type and queues for dispatch instantly.
- Multi-channel request capture
- Automatic facility confirmation
- Urgency-based triage
2. Dispatch & Track
Visual dispatch board shows crew availability and active runs. Assign transports, send driver notifications, and track run status in real time.
3. Bill & Retain Contracts
Capture run data at completion, flag incomplete sheets before billing cycles close, and generate facility performance reports that win contract renewals.
Dewx end-of-shift summary:
"14 transports completed today. 2 run sheets are incomplete — flagged for crew follow-up. Memorial Hospital SLA compliance is at 97.3% this month. Renewal meeting is in 3 weeks — want me to generate the performance report?"
Everything you need to run your ambulance service
Purpose-built tools for medical transport operators.
Portal
All transport requests in one inbox - phone, email, fax notifications, and online bookings
GTM Hub
Track every facility relationship from first contact to signed transport contract
OPS Hub
Dispatch scheduling, driver assignments, billing coordination, and contract management
Dew AI
AI triages dispatch requests by urgency, sends patient ETAs, and flags billing anomalies
Built for every type of medical transport operation
Non-Emergency Medical Transport
Manage high-volume scheduled transports for dialysis, oncology, and specialty clinic runs with route optimisation and billing compliance.
- • Recurring transport scheduling
- • Medicaid/Medicare billing prep
- • Patient communication automation
Private Ambulance Services
Handle facility-to-facility transfers, discharge transports, and event medical standby with crew coordination and contract management.
- • Facility contract management
- • ALS/BLS crew dispatch
- • SLA compliance reporting
Community Paramedicine
Coordinate community health visits, follow-up welfare checks, and preventive care outreach with scheduling and documentation tools.
- • Community visit scheduling
- • High-utiliser patient tracking
- • Partner agency communication
Connect your dispatch communication channels
Keep facilities and crews in sync.
Dewx vs Generic Dispatch / CAD Systems
| Feature | Dewx | Generic CAD Systems |
|---|---|---|
| Dispatch & Crew Scheduling | ✓ | ✓ |
| Unified Inbox (Phone + Email + Portal) | ✓ | ✗ |
| AI Urgency Triage | ✓ | ✗ |
| Facility Contract Management | ✓ | Limited |
| Automated ETA Communication | ✓ | ✗ |
| Billing Run Sheet Automation | ✓ | ✗ |
| SLA Compliance Reporting | ✓ | Basic |
| Affordable for Small Operators | ✓ | ✗ |
Ambulance Service FAQ
How does Dewx help ambulance services manage high-volume dispatch requests?
Dewx consolidates all incoming transport requests — whether by phone, email, online portal, or fax notification — into a single unified inbox. Dew AI categorises by urgency and transport type, assigns to available crews, and sends confirmation to the requesting facility within seconds. No request falls through the cracks.
Can Dewx manage facility contracts and service level agreements?
Yes. Store all facility contracts, response time SLAs, preferred transport protocols, and billing rates in Dewx. The system tracks your performance against each contract, alerts you when SLA thresholds are at risk, and generates compliance reports that strengthen contract renewals.
How does Dewx help with medical transport billing coordination?
Dewx captures run data — transport type, mileage, level of service, crew details — and formats it for billing submission. Automated reminders flag incomplete run sheets before billing cycles close, and insurance follow-up sequences reduce claim aging without requiring daily manual review.
Can Dewx coordinate driver schedules and vehicle availability?
Absolutely. Dewx shows real-time crew and vehicle availability on a dispatch board. Assign transports to the nearest available crew, send automated dispatch notifications, and receive status updates as runs progress from pickup to dropoff. Supervisors get visibility across all active transports.
Is Dewx suitable for multi-county or multi-region ambulance services?
Yes. Dewx supports multi-location operations with region-specific dispatch queues, consolidated reporting, and cross-region resource sharing. Regional dispatchers see their zone while operations managers get a company-wide view. Scales from 5-vehicle operations to large multi-county providers.
See what agencies Dew replaces
Explore how Dewx replaces specific agency types
Ready to dispatch with zero missed requests?
Join medical transport operators who've eliminated dispatch chaos, protected facility contracts, and reduced admin overhead.