Sell Smarter Tech.
Not Chase Repair Updates.
Customer inquiries, repair tracking, special orders - all managed from one platform. AI-powered status updates, stock alerts, and customer retention.
The electronics store owner's daily challenge
Sound familiar?
💻 Customer called 3 times this week asking "Is my laptop fixed yet?"...
📱 "Do you have the new iPhone in stock?" - answered the same question 20 times today...
📦 Special order arrived last week - customer was never notified...
⭐ Best Buy responds to every review while yours go unanswered...
💰 $800 custom build quote from 2 weeks ago - no follow-up...
💔 Loyal customer of 5 years switched to Amazon - nobody noticed...
Every uncollected repair and missed follow-up pushes customers to big-box stores.
How Dewx works for electronics stores
One platform for customer communication, repair management, and business growth.
1. Answer Every Question
Product inquiries, repair status checks, and availability questions from all channels answered from one inbox. Dew AI handles repetitive questions automatically.
- Multi-channel inbox
- Auto stock responses
- Repair status automation
2. Track Every Job
Repair pipeline from intake to pickup with automatic customer notifications at each stage. Special orders tracked from request to delivery.
3. Retain Every Customer
Post-purchase follow-ups, warranty reminders, and personalized product recommendations that keep customers coming back to you instead of Amazon.
Dewx on a Friday afternoon:
"3 repairs ready for pickup with no notification sent. 8 special orders arrived this week. 15 customers bought laptops 11 months ago - want me to send warranty renewal offers?"
Everything you need to run your electronics store
Purpose-built tools for electronics retailers and tech shops.
Portal
All customer messages in one inbox - WhatsApp, email, calls, and website chat
GTM Hub
Track every customer from first inquiry to repeat buyer with purchase history
OPS Hub
Repair tracking, special orders, supplier management, and invoicing
Dew AI
AI sends repair status updates, stock alerts, and post-purchase follow-ups
Built for every type of electronics business
Computer & Phone Repair
Repair shops tracking devices through diagnosis, parts ordering, repair, and customer pickup with automated updates.
- • Repair pipeline tracking
- • Parts ordering workflow
- • Customer status updates
Retail Electronics
Consumer electronics retailers managing product inquiries, special orders, and customer loyalty programs.
- • Product inquiry management
- • Special order tracking
- • Customer loyalty programs
Custom Build Shops
Custom PC builders and tech integrators managing complex builds, component sourcing, and project timelines.
- • Build project tracking
- • Component sourcing
- • Client approval workflows
Connect your communication channels
Meet customers where they are.
Dewx vs RepairDesk / Lightspeed
| Feature | Dewx | RepairDesk / Lightspeed |
|---|---|---|
| Repair Status Tracking | ✓ | ✓ |
| Unified Inbox (WhatsApp + Email) | ✓ | ✗ |
| AI Status Update Notifications | ✓ | ✗ |
| Special Order Management | ✓ | Limited |
| Post-Purchase Follow-ups | ✓ | ✗ |
| Automated Review Collection | ✓ | ✗ |
| Multi-Channel Communication | ✓ | SMS only |
| Affordable for Small Shops | ✓ | ✓ |
Electronics Store FAQ
How does Dewx help electronics stores manage repair tracking?
Dewx creates a repair pipeline where you log each device, track its status through diagnostics, parts ordering, repair, and testing, then automatically notify the customer at each stage via WhatsApp or email. No more fielding repeated "Is my laptop ready?" calls - customers get proactive updates.
Can Dewx handle product availability inquiries?
Yes. When customers ask about product availability via any channel, Dew AI can auto-respond with current stock status. For out-of-stock items, it adds customers to a notification list and alerts them when the product arrives. This captures sales that would otherwise go to competitors.
How does Dewx help electronics stores compete with big-box retailers?
Dewx gives you the communication and automation tools that large chains use, at a fraction of the cost. Personalized follow-ups after purchases, automated review collection, loyalty tracking, and multi-channel responsiveness help you deliver the personalized service that big-box stores simply cannot match.
Can Dewx manage special orders and supplier coordination?
Absolutely. Track special orders from customer request through supplier confirmation to arrival and customer pickup. Dewx logs all supplier communication, sends automatic updates to customers on order status, and alerts you when items arrive so nothing sits uncollected in the back room.
Is Dewx suitable for multi-location electronics retailers?
Yes! Dewx scales from single-location shops to multi-store chains. Features include location-specific inboxes, cross-location inventory visibility, centralized customer records, and chain-wide analytics. Transfer customers and repair jobs between locations seamlessly.
See what agencies Dew replaces
Explore how Dewx replaces specific agency types
Ready to power up your store?
Join electronics retailers who've eliminated communication chaos and started building loyal customer relationships.