Focus on Ear, Nose & Throat.
Not Post-Op Phone Chaos.
Surgical coordination, post-op follow-ups, hearing tests - all managed from one platform. AI-powered pre-op instructions, recovery check-ins, and referral management.
The ENT practice's daily operational friction
Sound familiar?
📞 Nurse spent all Monday calling post-tonsillectomy families from Friday...
👂 3 empty audiology slots today because reminders weren't sent last week...
📋 Surgical patient showed up without pre-op prep - nobody confirmed receipt...
🏥 PCP sent a referral 5 days ago - still not acknowledged in the system...
🌸 Allergy season scheduling backed up 3 weeks with no waitlist management...
💊 Vertigo patient called twice between visits with no structured follow-up path...
Post-surgical complications caught early through follow-up save lives and prevent malpractice.
How Dewx works for ENT practices
One platform for surgical coordination, post-op follow-up, hearing tests, and referral management.
1. Coordinate Surgical Care
From surgical scheduling through recovery, every patient receives the right communication at the right time - automatically.
- Pre-op instruction delivery
- Day-before surgery reminders
- Post-op recovery check-ins
2. Fill Every Slot
Multi-touch appointment reminders dramatically reduce hearing test and office visit no-shows. Automated waitlist fills cancellations instantly.
3. Build Referral Network
Every timely, professional referral acknowledgment and consult note sent to PCPs and allergists builds the reputation that fills your schedule.
Dewx surgical day summary:
"4 surgeries today, all post-op check-ins scheduled. 6 referrals acknowledged within 1 hour. 3 audiology no-shows replaced from waitlist. 2 pre-op confirmations still pending."
Everything you need to run your ENT practice
Purpose-built tools for otolaryngologists and ENT surgery centers.
Portal
All patient and referring physician messages in one inbox - WhatsApp, email, calls, and voicemails
GTM Hub
Track every PCP and allergist referral and grow your practice through systematic relationship management
OPS Hub
Surgical scheduling, pre-op instructions, post-op follow-ups, and hearing test workflows
Dew AI
AI sends pre-op instructions, post-surgical check-ins, and appointment reminders automatically
Built for every ENT subspecialty
General ENT & Sinus
Manage sinus surgery coordination, allergy season scheduling, and routine ENT care with structured patient communication workflows.
- • Sinus procedure coordination
- • Allergy season scheduling
- • Post-procedure follow-up
Pediatric ENT
Coordinate with parents for pediatric ENT procedures, tonsillectomies, and ear tube surgeries with family-friendly communication.
- • Parent communication hub
- • Pediatric pre-op instructions
- • Post-tonsillectomy check-ins
Audiology & Hearing
Manage hearing test scheduling, hearing aid follow-ups, and audiological evaluation workflows with automated patient outreach.
- • Hearing test reminders
- • Hearing aid follow-up care
- • Audiological report delivery
Connect your communication channels
Reach patients and referring providers on every channel they use.
WhatsApp Integration
Send pre-op instructions and post-surgical check-ins to patients on their phones
Gmail Integration
Detailed surgical reports and referral acknowledgments delivered professionally via email
Calendar Integration
Sync ENT appointments, surgical schedules, and hearing test slots across your practice
Dewx vs Generic Specialty Practice Systems
| Feature | Dewx | Generic Systems |
|---|---|---|
| Surgical Coordination | ✓ | Limited |
| Unified Inbox (WhatsApp + Email) | ✓ | ✗ |
| Automated Post-Op Check-Ins | ✓ | ✗ |
| Pre-Op Instruction Confirmation | ✓ | ✗ |
| Referral Acknowledgment Workflows | ✓ | ✗ |
| Waitlist Auto-Fill | ✓ | ✗ |
| Multi-Channel Communication | ✓ | SMS only |
| ENT-Specific Workflows | ✓ | ✗ |
ENT Specialist Practice FAQ
How does Dewx help ENT practices reduce post-surgical follow-up call volume?
Dewx automates post-operative check-in messages at day 1, day 3, and day 7 after procedures. Patients receive recovery milestone check-ins via WhatsApp and can respond to standardized symptom questions. Dew AI escalates concerning responses to the clinical team while handling routine "everything looks normal" check-ins automatically, saving hours of nurse callback time after every surgery day.
Can Dewx reduce hearing test and audiology appointment no-shows?
Yes. Dewx sends appointment reminders 7 days, 48 hours, and 2 hours before hearing tests and audiology appointments. Patients can confirm or reschedule directly from their phone. Cancellations automatically trigger waitlist notification to fill the slot. This multi-touch reminder system reduces no-shows by over 60% compared to single phone call reminders.
How does Dewx manage pre-operative instruction delivery for ENT surgeries?
When a surgery is scheduled, Dewx automatically sends the appropriate pre-operative instruction packet via WhatsApp and email based on procedure type. Patients confirm receipt with one tap. The system tracks confirmation and alerts the office if instructions haven't been acknowledged 48 hours before surgery, allowing staff to follow up proactively.
Can Dewx help ENT specialists manage PCP and allergist referral relationships?
Absolutely. The GTM Hub tracks every referring provider, their referral volume, and communication history. New patient referrals receive immediate acknowledgment. After consultations, consult notes are automatically sent to the referring provider. This professional follow-through builds the reputation that drives consistent referral flow from your best referring relationships.
Is Dewx suitable for ENT practices that perform both office procedures and surgeries?
Yes. Dewx handles the full care continuum from initial referral through in-office procedures and surgical cases. Office procedure workflows include prep instructions and follow-up messages. Surgical workflows include pre-op instructions, day-of reminders, post-op check-ins, and return visit scheduling. Both workflows run automatically based on appointment type.
See what agencies Dew replaces
Explore how Dewx replaces specific agency types
Ready to streamline your ENT practice communication?
Join ENT specialists who've eliminated post-op phone chaos and built the strongest referral networks in their markets.