Craft Timeless Pieces.
Not Endless Follow-Up Lists.
Custom orders, repairs, client relationships - all managed from one platform. AI-powered anniversary reminders, repair tracking, and personalized outreach.
The jeweler's daily battle
Sound familiar?
💍 Couple visited for engagement rings last month - zero follow-up...
📞 "Is my watch repair done? I dropped it off 3 weeks ago"...
💎 Client's 25th anniversary was yesterday - you remembered today...
💰 $8K custom necklace quote sent - no response and no follow-up plan...
📱 Customer sent a design reference photo on WhatsApp - can't find it now...
📋 New diamond collection arrived but no way to alert interested clients...
Every missed anniversary reminder is a $2K-$20K sale that never happens.
How Dewx works for jewelry stores
One platform for client relationships, custom orders, repairs, and milestone marketing.
1. Know Every Client
Track purchase history, style preferences, ring sizes, and special dates. Dew AI builds rich profiles that power personalized recommendations.
- Style preference tracking
- Milestone date reminders
- Purchase history insights
2. Create & Track
Manage custom orders from design to delivery. Track repairs with automated status updates. Clients always know where their piece stands.
3. Celebrate & Retain
Automated anniversary and birthday outreach turns one-time buyers into lifetime clients. Share new collections with people who will love them.
Dewx before a client's anniversary:
"The Hendersons' 10th anniversary is in 3 weeks. He bought her a tennis bracelet for their 5th. Want me to send him a curated selection of anniversary gifts with a private viewing invitation?"
Everything you need to run your jewelry store
Purpose-built tools for jewelers and fine jewelry retailers.
Portal
All customer messages in one inbox - WhatsApp, email, calls, and appointment requests
GTM Hub
Track every client from first visit to lifetime buyer with purchase history insights
OPS Hub
Custom order tracking, repair management, invoicing, and appraisal documentation
Dew AI
AI sends anniversary reminders, repair status updates, and personalized new arrival alerts
Built for every type of jewelry business
Fine Jewelry Boutiques
Build exclusive client relationships with personalized service, private viewings, and milestone-based outreach.
- • VIP client management
- • Private viewing invitations
- • Wish list tracking
Custom Design Studios
Manage bespoke design projects from concept to completion with client collaboration and approval workflows.
- • Design consultation scheduling
- • Progress photo sharing
- • Client approval tracking
Repair & Restoration
Track repair jobs from intake to completion with automated customer notifications and pickup reminders.
- • Repair job tracking
- • Automated status updates
- • Pickup notifications
Connect your communication channels
Meet clients where they are.
Dewx vs The Edge / Clientbook
| Feature | Dewx | The Edge / Clientbook |
|---|---|---|
| Client Relationship Management | ✓ | ✓ |
| Unified Inbox (WhatsApp + Email) | ✓ | ✗ |
| AI Anniversary Reminders | ✓ | Manual only |
| Custom Order Progress Tracking | ✓ | Limited |
| Repair Status Automation | ✓ | ✗ |
| New Arrival Notifications | ✓ | Limited |
| Multi-Channel Communication | ✓ | SMS only |
| Affordable for Independent Jewelers | ✓ | ✗ |
Jewelry Store FAQ
How does Dewx help jewelry stores build long-term client relationships?
Dewx tracks every purchase, preference, and special date for each client. Dew AI automatically sends anniversary reminders, birthday suggestions, and personalized new arrival notifications. This turns one-time buyers into lifetime clients who come back for every milestone.
Can Dewx manage custom jewelry orders and design processes?
Yes. Track every custom order from initial design consultation through production, stone sourcing, and final delivery. Share progress photos via WhatsApp, get design approvals, and notify clients when their piece is ready. No more "is it done yet?" calls.
How does repair tracking work in Dewx?
Log every repair with detailed notes, estimated completion dates, and customer contact information. Dewx sends automatic status updates as repairs move through your workshop and notifies customers the moment their piece is ready for pickup.
Can Dewx help jewelry stores with special occasion marketing?
Absolutely. Dewx tracks client anniversaries, birthdays, and other milestones from purchase records. Automatically send gift suggestions weeks before important dates, with personalized recommendations based on past purchases and stated preferences.
Is Dewx suitable for jewelry stores with multiple locations?
Yes. Dewx supports multi-location jewelers with shared customer profiles, inventory visibility across stores, and unified communication. Whether a client visits your downtown boutique or suburban showroom, every interaction is tracked in one place.
See what agencies Dew replaces
Explore how Dewx replaces specific agency types
Ready to polish your business operations?
Join jewelers who've eliminated operational chaos and started building lifelong client relationships.