Care for Seniors with Dignity.
Keep Families at Peace.
Family communication, caregiver coordination, care scheduling - all managed from one platform. AI-powered updates, shift management, and intake automation.
The elder care provider's daily challenges
Sound familiar?
📞 Mrs. Thompson's daughter called four times today for updates...
👩⚕️ Saturday morning shift uncovered - caregiver called in sick at 6am...
📋 New family inquiry from Monday still hasn't been followed up...
💊 Medication administration note from last night not shared with day shift...
🧾 Insurance billing dispute taking weeks because paperwork is disorganized...
🏠 Family cancelled service because they felt "out of the loop"...
Poor family communication is the #1 reason elder care clients switch providers.
How Dewx works for elder care providers
One platform for family communication, caregiver coordination, care documentation, and intake management.
1. Keep Families Informed
Daily care summaries delivered automatically to families. Dew AI handles common questions so staff focus on care, not callbacks.
- Daily wellness updates
- Care note family summaries
- Incident notification alerts
2. Coordinate Caregivers
Visual scheduling board with caregiver availability, automatic shift reminders, and instant gap-filling when coverage is needed.
3. Grow & Retain Clients
Every family inquiry is tracked and followed up. Care quality metrics and family satisfaction surveys build the trust that drives referrals.
Dewx morning briefing:
"12 family updates sent, 3 new inquiries this week. Saturday afternoon shift still needs coverage for Mr. Reyes. 2 care plan renewals due next month."
Everything you need to run your elder care business
Purpose-built tools for senior care providers and home care agencies.
Portal
All family and caregiver messages in one inbox - WhatsApp, email, calls, and voicemails
GTM Hub
Track every family inquiry from first contact to signed care agreement
OPS Hub
Caregiver scheduling, care documentation, billing management, and shift coordination
Dew AI
AI sends family care updates, answers inquiry questions, and flags schedule gaps
Built for every type of elder care provider
In-Home Care Agencies
Coordinate dispersed caregivers across multiple client homes, manage shift coverage, and keep families connected to daily care activities.
- • Caregiver mobile check-in
- • Route and visit scheduling
- • Family portal access
Assisted Living Facilities
Manage resident communication, family engagement, activity scheduling, and care documentation for a full residential community.
- • Resident activity management
- • Family engagement campaigns
- • Care transition documentation
Memory Care Centers
Specialized communication workflows for families of memory care residents with heightened need for consistent updates and reassurance.
- • Frequent family touchpoints
- • Behavioral observation logging
- • Specialist coordination
Connect your communication channels
Meet families where they are.
Dewx vs Generic Care Management Systems
| Feature | Dewx | Generic Systems |
|---|---|---|
| Caregiver Scheduling | ✓ | ✓ |
| Unified Inbox (WhatsApp + Email) | ✓ | ✗ |
| Automated Family Updates | ✓ | ✗ |
| AI Shift Gap Detection | ✓ | ✗ |
| Care Intake Automation | ✓ | Limited |
| Family Satisfaction Surveys | ✓ | ✗ |
| Multi-Channel Communication | ✓ | Email only |
| Affordable for Small Agencies | ✓ | ✗ |
Elder Care Business FAQ
How does Dewx help elder care providers keep families informed without overwhelming staff?
Dewx automates daily care update messages to family members via WhatsApp or email. Families receive wellness check-ins, activity updates, and notes from caregivers without staff needing to make individual calls. Dew AI answers common family inquiries automatically, reserving staff time for meaningful care conversations.
Can Dewx manage caregiver scheduling and shift coordination?
Yes. The OPS Hub tracks caregiver availability, shift assignments, and coverage gaps in real time. When a caregiver calls in sick, Dewx automatically identifies available substitutes and sends shift coverage requests. Managers get a clear visual of scheduling across all clients and receive alerts before gaps occur.
How does Dewx handle new family inquiries and care intake?
New family inquiries from any channel - phone, email, or WhatsApp - land in one unified inbox. The GTM Hub tracks each family from first contact through assessment, care plan development, and service start. Automated follow-ups ensure no family waiting for a callback while their loved one needs care.
Can Dewx support documentation and care note sharing between caregivers and families?
Absolutely. Caregivers log care notes from their mobile device after each visit. Notes are organized by resident and automatically shared with family members as daily summaries. Care coordinators can add observations, medication reminders, and health flags that travel seamlessly between shifts.
Is Dewx suitable for both home care agencies and residential elder care facilities?
Yes. Dewx serves both in-home care agencies managing dispersed caregivers and residential facilities coordinating care for multiple residents. Role-based access ensures caregivers see their assigned clients, families see their loved one, and administrators have full operational oversight. Scales from boutique home care agencies to multi-facility senior living operators.
See what agencies Dew replaces
Explore how Dewx replaces specific agency types
Ready to deliver better care with less chaos?
Join elder care providers who've built stronger family trust and freed their staff to focus on what matters most.