Dewx AI NPS Tracking — Measure, Improve and Act on Loyalty Scores
Dewx automates NPS surveys, identifies detractors instantly, tracks score trends by segment, and activates promoters automatically — so loyalty improvement is systematic. Starting at $49/mo.
Know Your NPS. Act on It.
Improve It Systematically.
Automated NPS surveys at the right moments, instant detractor alerts, and AI that turns promoters into active advocates — without manual effort.
Start For $49/moSound familiar?
The passive NPS measurement trap
Quarterly NPS survey sent to entire customer base
25% response rate → most unhappy customers don't bother
Score drops from 42 to 38 → "Why did it drop?" Nobody knows
Detractor identified → still in the account, no follow-up happened
NPS without action is just a vanity metric. The value is in the follow-through.
NPS that drives retention and growth
Dewx makes NPS a proactive tool for improving loyalty — not just a score you track once a quarter.
Automated NPS Surveys
Send NPS surveys automatically at key customer journey moments
Detractor Alerts
Instant alerts when a detractor is identified — with AI-drafted follow-up
Score Trend Analysis
Track NPS trends over time by segment, product, and touchpoint
Promoter Activation
Auto-trigger referral and review requests from your happiest promoters
Moment-Based Surveys
Surveys triggered at onboarding completion, milestone hits, and support resolution — when feedback is most relevant.
Detractor Response System
When a detractor responds, AI drafts a personalised acknowledgement and an action plan for the CS team within minutes.
Segmented Score Dashboard
Track NPS by segment — customer tier, product, region, and tenure — so you know exactly where to focus improvement efforts.
Popular integrations for NPS programs
Reach customers on the channel with the highest response rates.
Frequently Asked Questions
How does Dewx automate NPS surveys?
Dewx sends NPS surveys automatically at the moments that matter — after onboarding, after a support interaction, after a milestone, or on a regular schedule. Response rates are higher because surveys arrive at relevant moments rather than arbitrary calendar dates.
What happens when a detractor is identified?
Dewx immediately alerts the relevant customer success manager and drafts a personalised follow-up message. The goal is to reach the detractor within 24 hours, understand the issue, and take action before they churn or leave a negative review.
Can I segment NPS scores by customer type?
Yes. Dewx tracks NPS by customer segment — enterprise vs SMB, new customers vs long-term, high-value vs low-value, or by product tier. You can identify which segments have the highest loyalty and which need the most attention.
How does Dewx help turn promoters into referrers?
When a customer scores 9 or 10, Dewx automatically triggers a referral or review request — while their enthusiasm is at its peak. This converts passive promoters into active advocates and generates a stream of reviews and referrals automatically.
Related customer use cases
More ways Dewx helps you retain and grow happy customers
Ready to make NPS a driver of retention and growth?
Automated NPS surveys, instant detractor response, and promoter activation — all on autopilot. Starting at $49/mo.
Start For $49/mo