Fix Cars Faster.
Answer Fewer Status Calls.
Vehicle updates, estimate follow-ups, service reminders, and invoicing — all managed from one platform. Customers stay informed. Your phones stop ringing constantly.
The repair shop owner's daily headache
Sound familiar?
📞 Phone rings 20 times a day — "Is my car done yet?"...
🔧 Estimate sent 3 days ago, customer hasn't approved, job is blocking the bay...
💸 Customer came in to pick up, invoice wasn't ready, awkward 10-minute wait...
🗓️ Oil change reminder cards mailed out once — never followed up again...
⭐ Did 8 quality repairs this week — got zero new Google reviews...
📋 No idea which customers haven't been in for over a year...
A customer who doesn't hear from you finds a shop that does reach out.
How Dewx works for auto repair shops
One platform for vehicle status, estimates, scheduling, and customer retention.
1. Keep Customers Informed
Automatic status updates at every milestone — diagnosis, estimate ready, repair underway, vehicle ready. Customers stop calling. Your team stays focused.
- Milestone-based status texts
- Estimate approval via WhatsApp
- Repair photo sharing
2. Fill Your Schedule
Service interval reminders bring customers back before they need emergency repairs. Slots fill up automatically during slow periods.
3. Invoice & Review
Digital invoices sent at pickup. Payment collected instantly. Review request sent automatically. Every customer leaves with a great experience.
Dewx at end of day:
"6 invoices sent today — 4 paid. 2 pending estimates from this morning need follow-up. 15 customers are due for oil changes next month. Want me to send reminders?"
Everything you need to run your repair shop
Purpose-built tools for shop owners and service advisors.
Portal
All customer messages in one inbox — text, WhatsApp, email, and voicemail
GTM Hub
Track every vehicle from drop-off to pickup and manage repeat customer relationships
OPS Hub
Service scheduling, repair estimate tracking, invoicing, and payment collection
Dew AI
AI sends vehicle status updates, follows up on estimates, and requests reviews after pickup
Built for every type of repair shop
General Repair Shops
Handle oil changes, brakes, engine work, and everything in between with a unified customer communication system.
- • Full service history per vehicle
- • Multi-service estimate tracking
- • Service interval automation
Specialty Shops
Transmissions, tires, brakes — specialty shops use Dewx to manage high-value repairs and retain customers between major services.
- • High-value estimate follow-up
- • Warranty reminder automation
- • Specialty service reminders
Multi-Bay Shops
Manage technician assignments, bay utilization, and customer communication across a busy multi-bay operation.
- • Technician workload dashboard
- • Bay capacity management
- • Team communication hub
Connect your communication channels
Meet customers where they are.
Dewx vs Shop Management Systems
| Feature | Dewx | Mitchell1 / Shop-Ware |
|---|---|---|
| Vehicle & Job Tracking | ✓ | ✓ |
| Unified Inbox (WhatsApp + Text) | ✓ | ✗ |
| Automatic Status Updates | ✓ | Limited |
| Estimate Auto-Follow-Up | ✓ | ✗ |
| Service Interval Reminders | ✓ | Limited |
| Digital Invoicing & Payment | ✓ | ✓ |
| AI Communication Assistant | ✓ | ✗ |
| Review Request Automation | ✓ | ✗ |
Auto Repair Shop FAQ
How does Dewx reduce the "is my car ready?" phone calls?
Dewx sends automatic repair status updates to customers via WhatsApp or text at every key milestone — drop-off confirmed, diagnosis complete, estimate ready, repair underway, and vehicle ready for pickup. Customers always know where their car stands without calling in.
Can Dewx follow up on unapproved repair estimates?
Yes. When a customer hasn't approved or declined an estimate within your set timeframe, Dew AI sends a follow-up message. This often recovers jobs that would otherwise fall through while keeping the communication professional and non-pushy.
How does Dewx handle service interval reminders?
Set service reminders based on mileage or time intervals for each customer — oil changes, tire rotations, brake inspections, annual inspections. Dewx sends personalized reminders via WhatsApp or email, letting customers book with one tap. This fills schedule gaps during slow periods.
Can Dewx manage multiple service bays and technicians?
Yes. View all bays, technician workloads, and scheduled jobs in one dashboard. Assign jobs to specific technicians, track estimated completion times, and see your shop's capacity at a glance. Scales from a 2-bay independent shop to a 20-bay operation.
Does Dewx integrate with repair shop invoicing?
Dewx OPS Hub handles estimates, approvals, invoicing, and payment collection. Send digital invoices via WhatsApp or email, collect credit card payments, and maintain a complete service history per vehicle. All without separate software.
See what Dew replaces
Explore how Dewx replaces specific tools repair shops pay for
Ready to stop answering status calls and start filling bays?
Join repair shop owners who've automated customer communication and grown their loyal customer base.