Dewx February 2026 Update: New Features and Improvements
This month's Dewx update focuses on team collaboration and AI enhancements. We've added shared inboxes for teams, improved Dew's response suggestions with context awareness, and launched native WhatsApp Business API integration. Here's everything that's new.
Key Updates
- Team Collaboration: Shared inboxes, assignments, and internal notes
- Smarter AI: Dew now considers conversation history and CRM data when suggesting responses
- WhatsApp API: Native integration without third-party BSP required
- Performance: 40% faster message loading across all channels
Team Collaboration Features
Shared Team Inbox
Multiple team members can now access the same inbox with clear ownership and collaboration tools.
What's included:
- See all conversations in unified view
- Assign conversations to team members
- Filter by assigned/unassigned/all
- See who's working on what
How to set up:
- Go to Settings > Team
- Invite team members by email
- Configure inbox access permissions
- Enable conversation assignment
Internal Notes
Add notes to conversations that only your team can see.
Use cases:
- Context for team members taking over
- Research notes about the contact
- Reminders for future conversations
- Documentation of decisions made
How to use: Click the "Add Note" button in any conversation to add an internal note. Notes are visible to all team members but never to the contact.
Collision Detection
See when another team member is viewing or responding to the same conversation.
How it works:
- Avatar appears when someone is viewing
- "Typing" indicator when they're drafting
- Warning if you both respond simultaneously
- Automatic conflict resolution if needed
AI Improvements
Context-Aware Suggestions
Dew now considers more context when suggesting responses:
Previously:
- Basic message content analysis
- Generic response suggestions
Now:
- Conversation history analysis
- CRM data integration (contact details, past interactions)
- Sentiment detection
- Topic continuity awareness
Result: More relevant, personalized suggestions that sound like you.
Improved Drafting
When Dew drafts messages, it now:
- Matches your writing style (learned from history)
- Incorporates specific details from the conversation
- Suggests appropriate tone based on context
- Provides multiple options when relevant
One-Click Refinement
After Dew suggests a response, you can now:
- Make it shorter
- Make it more formal / less formal
- Add specific information
- Regenerate with different approach
All with single-click buttons, no need to re-prompt.
WhatsApp Business API Integration
Native Integration
Dewx now connects directly to WhatsApp Business API without requiring a separate BSP (Business Solution Provider).
Benefits:
- Simpler setup
- Lower total cost
- Single dashboard for all settings
- Unified billing
What you get:
- Full WhatsApp Business API capabilities
- Template message management
- Multi-agent support
- Automation and chatbots
- Analytics and reporting
Getting Started
- Go to Settings > Channels > WhatsApp
- Click "Connect WhatsApp Business"
- Complete Meta Business verification (if not already done)
- Link your phone number
- Submit message templates for approval
Timeline: Setup typically completes in 1-3 business days.
Pricing
WhatsApp API has usage-based costs from Meta. In Dewx:
- No platform markup on Meta's rates
- Transparent billing in your Dewx dashboard
- Pay only for what you use
Performance Improvements
Faster Message Loading
We've optimized how messages load across all channels:
- 40% faster initial inbox loading
- 60% faster conversation history loading
- Real-time updates without page refresh
- Offline support for previously loaded messages
Mobile Experience
The Dewx mobile web experience is now significantly improved:
- Responsive design refinements
- Touch-optimized interface
- Better performance on slower connections
- iOS and Android PWA improvements
Other Updates
Quick Replies Enhancement
Quick replies now support:
- Variables (contact name, company, etc.)
- Rich formatting (bold, lists)
- Shortcuts (type "/" to access)
- Team-shared templates
CRM Improvements
- Custom fields on contacts
- Better deal pipeline visualization
- Activity timeline improvements
- Import/export enhancements
Integrations
New integrations this month:
- Google Calendar (two-way sync)
- Stripe (payment tracking)
- Notion (document linking)
Coming Soon
Here's what we're working on for March:
- Mobile apps: Native iOS and Android apps
- Reporting dashboard: Analytics and insights
- Automation builder: Visual workflow creation
- Instagram DMs: Full integration
Frequently Asked Questions
How do I access the new team collaboration features?
Team collaboration features are available on all paid plans. Go to Settings → Team → Invite Members to add team members. Each member gets their own login and can be assigned specific permissions. See our team setup guide for detailed instructions.
Do AI suggestions work across all channels?
Yes. Dew AI provides smart suggestions across WhatsApp, email, LinkedIn, and all other connected channels. The AI learns from your communication style across all channels to provide consistent, context-aware suggestions regardless of platform.
Is WhatsApp Business API included in my plan?
WhatsApp Business API access is included on Growth plans and above. Free and Starter plans can use WhatsApp Web integration. Learn more about WhatsApp API vs App to determine which solution fits your needs.
How do I get started with quick replies?
Quick replies are accessible by typing "/" in any message field. You can create custom templates in Settings → Quick Replies. Templates support variables like {contact.name} and {company.name} that auto-fill based on your CRM data.
Will existing data be affected by this update?
No. All updates are backward compatible. Your existing conversations, contacts, and CRM data remain intact. Performance improvements apply automatically without requiring any action on your part.
Feedback
We build Dewx based on what you need. If you have:
- Feature requests
- Bug reports
- General feedback
Email us at feedback@dewx.com or use the in-app feedback button.
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