DewX Portal - Contact-Centric Unified Inbox
DewX Portal is a contact-centric unified inbox that aggregates messages from 9+ platforms (WhatsApp, LinkedIn, Gmail, Telegram, X/Twitter, Messenger, Instagram, Outlook, Cold Email) into a single three-panel interface. Unlike traditional unified inboxes, Portal shows all conversations with a person across ALL platforms in one chronological thread. The right sidebar displays live CRM context including deals, tasks, notes, and activity history. Real-time updates show message status, typing indicators, and delivery confirmations. Portal is designed for 10+ hour daily use with eye-comfort optimized UI.
Supported Channels (9+)
- WhatsApp - Business and personal messaging with media support
- LinkedIn - Messages and InMails with profile enrichment
- Gmail - Thread grouping and labels preserved
- Telegram - Messages, groups, and channels
- X (Twitter) - Direct messages
- Facebook Messenger - Messages and group chats
- Instagram - DMs via integration
- Outlook - Microsoft email integration
- Cold Email - Instantly campaign tracking
Core Design: Contact-Centric
Unlike traditional unified inboxes, Portal shows ALL conversations with a person across ALL platforms in one chronological thread. You work with people, not separate conversations.
Three-Panel Layout
- Left Panel (280px) - Contact list with search, filters, unread counts
- Middle Panel (flexible) - Unified message thread with platform badges
- Right Panel (320px) - CRM context: deals, tasks, notes, activity timeline
Real-Time Features
- Live message delivery via WebSocket
- Typing indicators
- Message status updates (sent, delivered, read)
- Optimistic updates for instant UI feedback
Hub Categories
- GTM (Sales) - Shows deals, pipeline stages, sales tasks
- CX (Support) - Shows tickets, support history
- Ops (Operations) - Shows projects, team tasks
One Person.
Every Message.
See all conversations with a contact across WhatsApp, LinkedIn, Gmail, Telegram, and 5 more channels in one chronological thread. No more app-switching to piece together what someone said.
Hey, just wanted to follow up on our proposal...
Thanks for connecting! I saw your post about...
Re: Partnership opportunity - sounds great...
Love your work! Would you be interested in...
Contract review - please see attached...
Built Different: Contact-Centric Design
Portal isn't just another unified inbox. It's designed around how you actually work: by person, not by platform.
Contact-Centric View
See all conversations with a person across ALL platforms in one unified thread. No more searching through 5 apps to find what someone said.
Three-Panel Layout
Left panel for contacts, middle panel for conversation thread, right panel for CRM context (deals, tasks, notes). Everything visible at once.
Real-Time Updates
Live message delivery, typing indicators, and status updates. See when messages are sent, delivered, and read, instantly.
Hub Categories
Switch context between GTM (Sales), CX (Support), and Ops (Operations). The right panel adapts to show relevant data for each mode.
9+ channels, unified by contact
Every platform you use for business communication, all showing conversations grouped by the person you're talking to.
Business & personal messaging
Messages & InMails
Gmail
Threads & labels
Telegram
Messages & groups
X (Twitter)
Direct messages
Messenger
Facebook DMs
Social DMs
Outlook
Microsoft email
Cold Email
Instantly campaigns
CRM Context Always Visible
The right panel shows everything you need to know about a contact, without switching apps.
Contact Details
Full profile with name, company, title, email, phone, LinkedIn, and custom tags, all editable inline.
Deals & Pipeline
See all deals associated with a contact. View stage, value, and expected close date without leaving the conversation.
Tasks
Create follow-up tasks directly from conversations. Set due dates and get reminded when it's time to act.
Activity Timeline
Every message, call, meeting, and note automatically logged. Full history of your relationship with each contact.
"Needs CFO approval. Budget confirmed."
Everything you need to manage conversations
Portal gives you powerful tools to organize, filter, and respond to messages efficiently.
Smart Filtering
Filter by channel, contact, priority, or custom tags. Find any conversation instantly.
Contact Profiles
See complete conversation history across all channels in one profile.
Quick Replies
Save and reuse templates for common responses. Reply faster.
Labels & Tags
Organize conversations with custom labels. Track leads, support, and more.
Smart Notifications
Get notified about what matters. Mute the noise.
Team Handoffs
Assign conversations to team members. Never drop the ball.
Voice messages & media support
Listen to voice messages and view attachments from any platform, all in Portal.
Voice Messages
Play voice messages from WhatsApp, Telegram, and other platforms with duration display.
Image Attachments
View and download images shared across all channels with full-size preview.
Video Support
Play video messages inline or download for offline viewing.
File Attachments
PDFs, documents, and files from any platform accessible in one place.
Sarah Kim
WhatsApp • 10 min ago
Meetings in context
Access your meeting calendar and notes alongside conversations. See what was discussed before following up with contacts.
Fathom Integration
Sync your Fathom calendar to see meetings alongside conversations.
Meeting Notes
Access AI-generated meeting notes directly in the contact timeline.
Full-Width View
Dedicated meetings tab with expanded view for better visibility.
Team Standup
10:00 AM • 30m
Client Review - Acme Corp
2:00 PM • 1h
Sales Pipeline Review
4:30 PM • 45m
Let Dew manage your inbox
Portal isn't just an inbox. It's connected to Dew, your AI command center. Ask Dew to check your messages, draft replies, or prioritize conversations.
- "Check my urgent messages"
- "Reply to John about the meeting"
- "Summarize today's conversations"
What messages need my attention?
You have 3 urgent messages:
- • John (WhatsApp) - waiting for proposal response
- • Sarah (LinkedIn) - partnership inquiry
- • Acme Corp (Email) - contract ready for review
Frequently Asked Questions
What messaging platforms does Portal support?
Portal supports 9+ channels: WhatsApp (Business and personal), LinkedIn (messages and InMails), Gmail (with thread grouping and labels), Telegram (messages and groups), X/Twitter (DMs), Facebook Messenger, Instagram DMs, Microsoft Outlook, and Cold Email campaigns via Instantly. All messages appear unified by contact.
What makes Portal different from other unified inboxes?
Portal is contact-centric, not conversation-centric. Instead of showing separate conversations per platform, Portal shows ALL conversations with a person across ALL platforms in one chronological thread. You see the full picture of your relationship with each contact.
Can I reply to messages directly from Portal?
Yes! Use the platform selector at the bottom to choose which channel to reply through. Portal remembers your last used platform per contact. Your replies are sent through the original platform. Recipients see them as normal messages.
How does the CRM sidebar work?
The right panel shows live CRM context for the selected contact: their profile details, associated deals (with stage, value, and close date), pending tasks, internal notes, and a complete activity timeline. You can add notes, create tasks, and view deals without leaving the conversation.
What are Hub Categories?
Portal has three modes: GTM (Sales) shows deals and pipeline context, CX (Support) shows tickets and support history, and Ops (Operations) shows projects and team tasks. The right sidebar adapts based on your selected mode.
Does Portal update in real-time?
Yes, Portal uses WebSocket connections for live updates. You see new messages instantly, typing indicators when someone is writing, and message status updates (sent, delivered, read) in real-time.
Is my data secure with Portal?
Yes, Portal uses enterprise-grade encryption for all data. We never store your login credentials. We use secure OAuth connections where available. Your messages are encrypted both in transit (TLS 1.3) and at rest (AES-256).
Can multiple team members use Portal?
Absolutely. Portal supports team collaboration with shared inboxes, conversation assignments, and internal notes. You can hand off conversations to team members without losing context. Role-based access control ensures team members only see what they need.
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