Terms of Service

1. Acceptance of Terms

By engaging Dewx or using this website ("Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.

2. Description of Service

Dewx is an AI operations service run by Roki Hasan. We put AI to work inside your company: we set up and operate go-to-market, inbox, support, finance admin, and reporting around the tools you already use, and we build websites and custom software as part of the same engagement. Dewx is a done-for-you service, not a self-serve software subscription.

3. Service Availability

The Service is provided "as is" and "as available". We continuously improve our platform and reserve the right to modify, update, or discontinue any feature at any time with reasonable notice.

4. Engaging the Service

To engage Dewx, you must:

• Provide accurate and complete information about your business
• Be authorized to grant access to the accounts and tools we operate on your behalf
• Keep any credentials we share with you (for example, a client portal) secure
• Be at least 18 years old and acting for a business

5. Acceptable Use

You agree not to:

• Use the Service for any illegal purpose
• Send spam or unsolicited messages
• Attempt to gain unauthorized access to any system
• Interfere with or disrupt the Service
• Violate any third-party rights
• Reverse engineer or copy our technology

6. Third-Party Integrations

Our Service integrates with third-party platforms (WhatsApp, LinkedIn, Gmail, Instagram, Outlook). Your use of these integrations is subject to the respective platform's terms of service. We are not responsible for third-party services.

7. Service Level Agreement (SLA)

For clients on an active engagement, and for the software we host and run for you, Dewx commits to the following service levels:

• Uptime Target: 99.9% monthly uptime for core services (excluding scheduled maintenance)
• Scheduled Maintenance: Planned maintenance will be announced at least 72 hours in advance and scheduled during off-peak hours (weekends, late nights)
• Emergency Maintenance: Critical security patches may be applied with shorter notice
• Response Times:
  • Critical issues (service down): Response within 1 hour
  • High priority (major feature impacted): Response within 4 hours
  • Medium priority (minor impact): Response within 1 business day
  • Low priority (questions/enhancements): Response within 3 business days

SLA Credits: If we fail to meet the 99.9% uptime target in any calendar month, affected clients may be eligible for service credits equal to 10% of that month's fees per full percentage point below the target (up to 30% maximum).

Exclusions: The SLA does not apply to: (a) preview features, (b) third-party integrations, (c) force majeure events, (d) your equipment/connectivity issues, or (e) suspension due to Terms violations.

8. Fees and Billing

Dewx is an engagement, not a self-serve subscription. Our standard terms are:

• Discovery: Engagements begin with a $2,500 two-week paid discovery, credited in full against the build.
• Build engagement: $5,000 per month for a six-month term ($30,000 total), with no setup fee and no lump sum. Billed monthly.
• After handover: At the end of the term the system is documented, handed over and yours. Continuing operation is optional at $2,000 per month, and either party may end it with reasonable written notice, with no long-term lock-in.
• Greenfield and custom builds: Scoped separately, from $30,000 per statement of work.

Because the engagement reserves dedicated capacity and delivers work from day one, the six-month term is a firm commitment and fees for the committed term are payable in full. Fees for work already performed remain due.

How risk is handled. The protection here is structural rather than financial: you own every playbook and workflow we build, the first workflows are live inside 14 days, and you see every message and metric in a weekly report, so you can judge the work as it happens.

For billing questions, contact billing@dewx.com.

9. Dispute Resolution & Arbitration

Informal Resolution: Before initiating formal proceedings, you agree to contact us at legal@dewx.com and attempt to resolve any dispute informally for at least 30 days.

Binding Arbitration: If informal resolution fails, you and Dewx agree to resolve any disputes through binding arbitration rather than in court, except for claims that may be brought in small claims court.

• Arbitration will be conducted by JAMS under its Streamlined Arbitration Rules
• Arbitration will be held in Delaware or remotely via video conference
• The arbitrator's decision will be final and binding
• Each party bears their own costs; JAMS fees will be shared equally

Class Action Waiver: You agree to resolve disputes with us on an individual basis only. You waive the right to participate in class actions, class arbitrations, or representative actions.

Opt-Out: You may opt out of this arbitration agreement by sending written notice to legal@dewx.com within 30 days of accepting these Terms.

10. Force Majeure

Neither party shall be liable for any failure or delay in performing their obligations where such failure or delay results from circumstances beyond their reasonable control ("Force Majeure Event"), including but not limited to:

• Natural disasters (earthquakes, floods, hurricanes, etc.)
• Acts of war, terrorism, or civil unrest
• Government actions, laws, or regulations
• Pandemics or public health emergencies
• Widespread internet or infrastructure failures
• Third-party service provider outages (AWS, Google Cloud, etc.)
• Cyberattacks or security incidents beyond reasonable prevention

The affected party must promptly notify the other party of the Force Majeure Event and use reasonable efforts to mitigate its effects. If a Force Majeure Event continues for more than 60 days, either party may terminate the affected services without penalty.

11. Indemnification

You agree to indemnify, defend, and hold harmless Dewx, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Content you create, upload, or transmit through the Service
• Your violation of applicable laws or regulations

Dewx reserves the right to assume exclusive defense and control of any matter subject to indemnification by you, at your expense. You agree to cooperate with our defense of such claims.

12. Scope and Reasonable Use

The work included in your engagement is defined in your statement of work or scope agreement. If the volume or scope of work grows materially beyond what was agreed, we will discuss adjusting the scope or fees with you before doing so.

Reasonable use: Where an engagement includes software we host for you, use should stay within the bounds set in your scope agreement so the service stays fast and reliable for every client.

Abuse prevention: Automated scripts, bots, or other mechanisms designed to abuse or disrupt the Service are prohibited and may result in immediate suspension.

13. Account Suspension & Termination

Suspension: We may suspend your account immediately if we reasonably believe that:

• You have violated these Terms of Service
• Your use poses a security risk to the Service or other users
• You are engaging in fraudulent or illegal activity
• Your account has been compromised
• Required by law or legal process
• You have failed to pay applicable fees

Notice: Where possible, we will provide notice before or promptly after suspension, explaining the reason and steps to remedy (if applicable). Some violations (e.g., illegal activity, security threats) may result in immediate suspension without notice.

Reinstatement: You may appeal a suspension by contacting support@dewx.com. We will review appeals within 5 business days and restore access if the issue is resolved.

Termination by Dewx: We may terminate your account for repeated violations, severe Terms breaches, or if required by law. You will receive 30 days notice for termination due to business changes (e.g., discontinuing the Service).

Termination by You: You may terminate your account at any time through your account settings or by contacting support.

14. Data Export Rights

You have the right to export your data from Dewx at any time:

• Self-Service Export: Access Settings → Data → Export to download your data in standard formats (JSON, CSV)
• What's Included: Messages, contacts, deals, tasks, notes, attachments, and activity history
• Format: Data is exported in machine-readable formats (JSON, CSV) suitable for import into other systems
• Processing Time: Export requests are typically processed within 24 hours; large exports may require longer
• Retention: Export files remain available for download for 7 days

Post-Termination: After account termination, you have 30 days to request a data export. After this period, your data will be permanently deleted per our retention policy.

Assistance: For large exports or technical assistance, contact support@dewx.com.

15. Intellectual Property

The Service, including its content, features, and functionality, is owned by Dewx and protected by copyright, trademark, and other intellectual property laws.

16. User Content

You retain ownership of content you create or upload to the Service. By using our Service, you grant us a license to use, store, and process your content solely to provide the Service.

17. Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms.

18. Limitation of Liability

To the maximum extent permitted by law, Dewx shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.

Liability Cap: Our total aggregate liability for any claims arising from these Terms or your use of the Service shall not exceed the greater of: (a) the fees you paid to Dewx in the 12 months preceding the claim, or (b) $100 USD.

19. Disclaimer of Warranties

The Service is provided "as is" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

20. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of significant changes via email or through the Service at least 30 days before they take effect. Continued use of the Service after changes constitutes acceptance.

21. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to conflict of law principles.

22. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

23. Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Dewx regarding the Service.

24. Contact

For questions about these Terms, contact us at legal@dewx.com.