DewX CX Hub - Customer Experience & Project Management
DewX CX Hub is a customer experience management platform that helps small businesses deliver exceptional client service. It includes client portals, project management with milestones and deliverables, unified client communication across all channels, time tracking for billing, feedback collection, and task management. CX Hub keeps all client interactions organized and accessible.
Key Features
- Support Tickets - Full ticketing system with priority levels, status tracking, and reply threads
- Customer Health Scoring - Automated health scores based on engagement and activity patterns
- Renewal Tracking - Track contract renewal dates with automated alerts at 30, 60, and 90 days
- Project Boards - Kanban-style boards with calendar and progress views
- Client Portal - Branded portal for clients to access documents and communicate with your team
- Team Collaboration - Assign tasks, share notes, and collaborate on client accounts
- QBR Management - Schedule and track Quarterly Business Reviews with agenda templates
- Success Playbooks - Standardized playbooks for onboarding, adoption, and expansion
- Document Sharing - Secure file sharing with version control and access logs
- Access Management - Control what each client can see and access
Keep Clients Happy.
Projects On Track.
Your customer experience command center. Manage projects, track communication, and deliver exceptional service, all connected to Dew.
Everything for exceptional client experience
From onboarding to delivery, CX Hub helps you exceed client expectations.
Support Tickets
Full ticketing system with priority levels, status tracking, and reply threads.
Customer Health
Health scoring system to identify at-risk accounts and track engagement.
Renewal Tracking
Never miss a renewal. Track contract dates and automate reminders.
Project Boards
Kanban-style boards for project tracking with calendar and progress views.
Client Portal
Branded portal for clients to access documents and communicate with your team.
Team Collaboration
Assign tasks, share notes, and collaborate on client accounts.
Support tickets that scale with you
Full ticketing system built for agencies and service businesses.
Priority Levels
LOW, MEDIUM, HIGH, and URGENT priorities for proper triage
Status Tracking
Open, In Progress, Waiting, Resolved, and Closed statuses
Reply Threads
Full conversation history with internal and external replies
Assignment
Assign tickets to team members with workload visibility
Tagging
Custom tags for categorization and filtering
Reopen/Close
Flexible workflows to reopen resolved tickets when needed
Payment processing error on checkout
Reported by: Sarah K. (Acme Corp) • 2 hours ago
Customer success built-in
Keep customers happy and reduce churn with proactive success tools.
Health Scoring
Automated health scores based on engagement, support tickets, and activity patterns.
Renewal Tracking
Track contract renewal dates with automated alerts 30, 60, and 90 days out.
QBR Management
Schedule and track Quarterly Business Reviews with agenda templates.
Success Playbooks
Standardized playbooks for onboarding, adoption, and expansion motions.
Projects & Tasks
Manage client deliverables with flexible project views and task tracking.
Boards View
Kanban-style boards for visual project management
Calendar View
Timeline view of all project milestones and deadlines
Progress Tracking
Automatic progress calculation based on task completion
Team Assignments
Assign team members to projects and track workload
Client Portal
Give clients their own branded space to collaborate with your team.
Document Sharing
Secure file sharing with version control and access logs
Access Management
Control what each client can see and access
Branded Experience
Customize the portal with your logo and colors
Communication Hub
Centralized messaging between clients and your team
Connected to Portal
All client communication from CX Hub flows into Portal's unified inbox.
Proactive client management
Ask Dew about client status, upcoming deadlines, or have him draft check-in messages. Never let a client feel forgotten.
- "Which clients need check-ins?"
- "What's the status of Project X?"
- "Schedule a review with Acme Corp"
Client Health Overview
AI Support Bot
Deploy AI-powered bots that handle common support queries, route tickets, and learn from feedback.
Bot Configuration
Set up AI bots with custom personalities, knowledge bases, and response templates.
Smart Routing
AI routes tickets to the right agent based on topic, priority, and team expertise.
Feedback & Learning
Collect customer feedback on bot responses and continuously improve accuracy.
Knowledge Articles
Build a knowledge base that trains the bot and helps customers self-serve.
Hi! I'm having trouble resetting my password.
I can help with that! I'll send a password reset link to your email. Would you also like me to enable 2FA for extra security?
SLA Management
Define service level agreements, track compliance, and automate escalations.
SLA Policy Creation
Define response time and resolution time goals per priority level, ticket type, or customer tier.
Violation Tracking
Real-time tracking of SLA compliance with automatic alerts before breaches occur.
Auto Escalation
Automatic escalation to managers when SLA deadlines approach or are breached.
Active SLA Policies
Related Articles
Learn more about customer experience and best practices.
How Portal Powers Client Communication
See how Portal's unified inbox keeps every client message organized across WhatsApp, email, and more.
Read articleCX Hub for Marketing Agencies
How agencies use CX Hub to manage multiple client projects, deliverables, and feedback loops.
Read articleAI-Powered Project Management with Dew
Let Dew handle status updates, deadline reminders, and client check-ins so you can focus on delivery.
Read articleFrequently Asked Questions
What is CX Hub?
CX Hub is your customer experience command center within DewX. It helps you manage client relationships, track projects, and ensure exceptional service delivery, all while keeping clients informed through their own portal.
What can clients see in their portal?
Clients can view project progress, access shared files, see upcoming milestones, communicate with your team, and review invoices. You control exactly what each client can see and access.
How does time tracking work?
Start a timer when working on client tasks, or log time manually. Time entries are automatically linked to projects and can be converted to invoices with one click. Reports show time spent by project, task, or team member.
Can I collect client feedback automatically?
Yes! Set up automatic feedback requests at project milestones or completion. Clients receive a simple survey, and their responses are tracked over time so you can monitor satisfaction trends.
How does Dew help with client management?
Dew can tell you which clients need check-ins, summarize project status, identify at-risk accounts, schedule client meetings, and draft status updates. Ask "Which clients need attention?" to get started.
Can I manage multiple projects at once?
Yes, CX Hub supports unlimited projects with board, list, and timeline views. Track tasks, deadlines, and team capacity across all client projects simultaneously.
Does CX Hub integrate with Portal?
Absolutely. Customer conversations from Portal automatically link to their projects in CX Hub, giving you full context when managing support tickets or project updates.
Can I create custom workflows?
Yes, you can define custom project stages, automations, and task templates. CX Hub adapts to your team's workflow, not the other way around.
CX Hub for your business
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